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The Secrets to Building a World-Class, $2.3 Billion Inside Sales Team (Video + Transcript)

SaaStr

Duo Security is an Ann Arbor, Michigan based cyber-security startup. sales team. As everyone left to work for an investment bank in California or New York that summer of ’99, I went to work at a startup in Ann Arbor. Now, we did really cool stuff at this startup. Want to see more content like this? .”

Scale 237
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Finding the Next Wave of Growth: S-Curves and Product Sequencing

Casey Accidental

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 157
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SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. This photo’s from 2012, and I joined, as I said, in 2014.

Scale 123
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From AE to CEO: Entrepreneurial Life Lessons with Asad Zaman

Sales Hacker

Sales development school, marketing school, and more for your entire team. Asad joined in 2014 as an account executive. Asad Zaman : We specialize in helping companies build their go-to-market teams. A bunch of guys on campus created a startup, but they didn’t have any GTM expertise. Asad, welcome.

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Customer retention is the new conversion

Intercom, Inc.

We developed all these tips and tricks that would help us optimize what happens when they land. To bring us up to early 2014, you might be familiar with Product Hunt. We realized early that you can have all the tactics in the world but if they hit your homepage and your homepage is bad, it’ll go to s**t.

Retention 223
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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. Kaitlyn : As you mentioned, this is your second startup journey.

Scale 156