SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. David, you talked a bit about the team and the founders.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

Outseta

JANUARY 20, 2020

My role at Buildium In late 2009 the economy had tanked and I had a newly minted MBA but no real job experience. I was managing a team of 15 and the company had grown to about 140 employees. What they did effectively early on is bring other hugely talented people onto the team before they could afford to pay them their market worth.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

FEBRUARY 26, 2019

Why press isn’t something he stressed when scaling and neither should you. And the team deck doesn’t say who the CEO is? We called ourselves a team of four, actually, who operate and make decisions, and it’s just how we rolled. And then I convinced him to come back in 2009, and the rest is history.

Acquisition 164

Acquisition Sales Recruiting Scale Sales Hiring 164

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Sales Hacker

AUGUST 4, 2020

The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect, every time, enabling personalization at scale, previously unthinkable. Matt Rizzetta: It was late 2009. Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire?

Scale 123

Scale Sales Hiring Sales Recruiting Outsourcing Services 123

Sales Hacker

APRIL 22, 2019

He discusses how to scale a multi-billion dollar SaaS company, as well as the key elements to navigating a successful career. How to hack your hiring process to drive scale. Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. What You’ll Learn. The first is Showpad.

Development Team Review 66

Development Team Review Scale Software Review Sales Hiring 66

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. And if we’re doing the right thing, we need to scale it quickly.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

ChurnZero

AUGUST 4, 2023

All this goes to show that keeping close tabs on customer churn is crucial to building and scaling a SaaS business. Customer success teams need to be on the lookout for the signs and symptoms of churnand then act quickly to diagnose a potential issue. Often, it develops slowly over time. What is customer churn?

Churn 52

Churn Underperforming Technical Team SaaS Outsourced Development 52

Valuize Consulting

SEPTEMBER 30, 2021

When deployed correctly, Product Ownership is an invaluable role that provides tactical support to your development team, translates customer value, goals and pain points into product improvements, and leads effective and impactful development sprints. Q: What was your first job? How did you get started as a Product Owner?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. What You’ll Learn. Who is Mary Rogul. Outreach has your back.

Scale 55

Scale Sales Recruiting Sales Hiring Sales 55

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. And I remember being at that Dreamforce in 2009, which was awful. If something bad happens, you’re going to have to cut your burn, probably.

Sales Hiring 246

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 246

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Sales Hacker

MAY 13, 2025

29:00 The shift from product-led to intelligence-led SaaS development. They work with startups and scaling businesses to help take HR off your plate, so you can stay focused on building product, growing revenue, and hiring great people – the go-to-market engine. 22:00 Why structured data is the foundation of AI-first marketing.

AI Search 75

AI Search AI ChatGPT Software Review 75

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Michelle started the company during an economic downturn in 2009. One thing we did as a company was … It was last Monday, our executive team said, “You know what?

Sales Hiring 264

Sales Hiring Scale Technical Review Outsourcing Services 264

SaaStr

DECEMBER 10, 2019

So the scale is sort of mind blowing in certain ways. We grew our team by 50% this year, continuing to grow. I’ve learned a lot about just the financial system at scale. I’ve learned a lot about just the financial system at scale. So I think like anything it’s been good and bad.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business? We really wanted to simplify supply chains.

Payment Solutions 182

Payment Solutions Payments Outsourcing Services SaaS Payments 182

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

DECEMBER 12, 2020

As for Kate, prior to making the move to Notion just last month, she spent an incredible 8 years at Dropbox including holding roles such as Head of Sales Development, North America and Director of Global SMB Revenue and Operations. How does Kate approach delegation at scale? How to discover the problems people care about?

Scale 214

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 214

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable. This episode is brought to you by Loopio.

VP of Engineering 104

VP of Engineering Scale Development Team Review Technical Review 104

Kellblog

FEBRUARY 2, 2023

While Davos , Main Street , and Wall Street may differ on scale and scope, everyone agrees that the economy is turning. Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. On Sand Hill Road, they’re analyzing softening customer demand.

Software Review 136

Software Review Development Team Review Underperforming Technical Team Scale 136

SaaStr

MAY 31, 2019

What does Parker do with regards to operational scaling that is unconventional but works? How can one prevent their customer support team from being a wall of protection for the product and eng team? Stripe recently announced their 5th office would be… “remote”, so how does Parker feel about the building of remote teams?

VP of Engineering 159

VP of Engineering Sales Hiring Scale Systems Review 159

Sales Hacker

JUNE 16, 2020

Dr. Gleb is on a mission to protect leaders from dangerous judgment errors known as cognitive biases by developing the most effective decision making strategies. Sales teams have had to adapt to a new normal. Gleb Tsipursky , an internationally recognized thought leader known as the disaster avoidance. We’re on iTunes. And on Stitcher.

Underperforming Technical Team 100

Underperforming Technical Team Government Scale Systems Review 100

SaaStr

JULY 29, 2020

Michelle started the company during an economic downturn in 2009. And so we started to work on this in 2009. So we started Cloudflare in 2009 and today we have about 1400 people around the world. So huge scale, we stop about 15 billion cyberattacks daily on behalf of those 26 million internet properties.

Sales Hiring 255

Sales Hiring Outsourcing Services Scale Sales Recruiting 255

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 205

Scale Underperforming Technical Team Sales Hiring Branding 205

SaaStr

JUNE 3, 2020

The company went public in 2009 and was acquired by Yahoo in 2012 for $270m, a 50% premium on existing share price. Who should be brought into the meeting other than the sales team? The company went public in 2009, and was acquired by Yahoo in 2012, for $270 million, a 50% premium on the existing share price.

Sales Hiring 241

Sales Hiring Scale Technical Advisors Outsourced Development 241

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. In Today’s Episode We Discuss: * How Justin made his way into the world of Sales and came to be one of the industry’s leading scale up Sales leaders with PatientPop and ZocDoc. * How did Justin experience burnout?

Scale 207

Scale Underperforming Technical Team Sales Hiring Interviewing 207

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Logical Customer Segmentation: The Key to Scaling Customer Success. Stretch vs. Bad-Fit Customers. Bad Sales Handoffs Cause Customers to Ghost During Onboarding. The Cost of Bad Fit Customers: The $1.2M

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

SaaStr

AUGUST 19, 2020

I have seen my fair share of storms and or crises from the early days of the dot-com boom and bust to 2008, 2009 crisis and then having a front-row seat at some of these turnarounds that iconic brands like Evernote, and more recently on the board at Gap which is undergoing its own transformation. And what’s the best case?

Scale 299

Scale Underperforming Technical Team Sales Hiring Leadership 299

Sales Hacker

DECEMBER 10, 2024

Currently, he’s the founder of MartinRoth.com, specializing in helping startups scale from $1M to $10M in ARR. Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. Feeling that AI FOMO?

Scale 115

Scale Sales Hiring Scaling CTO Coach 115

SaaStr

JULY 10, 2020

I have seen my fair share of storms and or crises from the early days of the dot-com boom and bust to 2008, 2009 crisis and then having a front row seat at some of these turnarounds at iconic brands like Evernote, and more recently on the board at Gap, which is undergoing its own transformation. And what’s the best case?

Scale 276

Scale Sales Hiring Pricing Sales Recruiting 276

Intercom, Inc.

AUGUST 25, 2022

. “To tackle the challenge, they’re using a combination of machine learning and human analysis that can scale the response to a global level” Ever since, they’ve been working to get ahead of this threat and protect online communities from dangerous misinformation and hate speech that creates real-world harm.

Social Media 208

Social Media Scale Artificial Intelligence Machine Learning 208