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Dear SaaStr: How Do I Find Product Market Fit In the Early Days?

SaaStr

Dear SaaStr: How Do I Find Product Market Fit In the Early Days? Find a little bit of it first ;). Just a little bit. And then relentless build on top of that. Finding product-market fit is the single most important milestone for any startup. Without it, nothing else really matters. Here’s how I’d approach it: 1. Start with a Narrow ICP (Ideal Customer Profile ): Focus on a specific customer segment where you can deliver the most value.

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Sync SaaS metrics to HubSpot Companies

Chart Mogul

You can now automatically sync key subscription data from ChartMogul including MRR, customer status, billing cycles, and more, directly to Company records in HubSpot.  That means your sales, marketing, and success teams can now access rich subscription data right where they need it, without switching tools, tabs, or context. What can you do with the … You can now automatically sync key subscription data from ChartMogul including MRR, customer status, billing cycles, and more, directly to C

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Small Action Models Are the Future of AI Agents

Tom Tunguz

2025 is the year of agents, & the key capability of agents is calling tools. When using Claude Code, I can tell the AI to sift through a newsletter, find all the links to startups, verify they exist in our CRM, with a single command. This might involve two or three different tools being called. But here’s the problem: using a large foundation model for this is expensive, often rate-limited, & overpowered for a selection task.

AI
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Best AI Voice Agents for Sales and Customer Service: Plura vs Retell vs Vapi (2025 Guide)

How To Buy Saas

Imagine never missing a customer call or follow-up, even after hours. What if an intelligent agent could answer common questions or reach out to new leads at 3 AM, giving your team a break? This isn’t sci-fi – it’s exactly what modern AI voice agents for sales and customer service are doing for businesses today. Companies of all sizes – from scrappy startups to big enterprises – are exploring AI-powered tools to manage calls, texts, and chats without needing a full call center staff.

AI
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Airflow Best Practices for ETL/ELT Pipelines

Speaker: Kenten Danas, Senior Manager, Developer Relations

ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!

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Orta Therox: 6 Weeks of Claude Code

Crafty CTO

Orta Therox ’s retrospective on six weeks with Claude Code is one of the most compelling accounts I’ve read of how AI coding assistants are transforming development workflows. His experience mirrors my own observations about the technology’s impact on programming productivity. 1 The most striking aspect is his description of how maintenance tasks that would traditionally require weeks of dedicated effort can now be accomplished as “side projects” while working on ot

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How to Build a Slack-Powered AI Agent with Frontegg

Frontegg

Learn how to integrate Slack into your AI agent using Frontegg’s identity infrastructure. This guide walks you through the full OAuth 2 setup with Slack, from app registration to sending messages. AI agents are becoming increasingly powerful. But for them to operate inside user tools like Slack, they must be securely authorized to do so. In this guide, we walk you through how to connect Slack to your AI agent using Frontegg AI , the first identity infrastructure purpose-built for AI agent

AI
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Lessons from Canva’s CCO

Sales Hacker

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. GTMnow shares insight around the go-to-market strategies responsible for explosive company growth. GTMnow highlights the strategies, along with the stories from the top 1% of GTM executives, VCs, and founders behind these strategies and companies.

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Clouded Judgement 8.1.25 - The AI Operating Model

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The AI Operating Model One of the biggest debates in every platform shift is: do the incumbents win, or do the startups take over? On one hand, incumbents have massive advantages. They’ve got customer relationships, distribution, brand, and deep integration into existing platforms.

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What is the Digital Infrastructure Driving SaaS Growth and Innovation?

SaaS Metrics

The Software as a Service (SaaS) industry has become a cornerstone of the modern digital economy. From cloud-based collaboration tools to AI-driven analytics platforms, SaaS products empower businesses and individuals to work smarter, faster, and more efficiently. However, the rapid growth and continuous innovation in this sector depend on one critical factor: Read more The post What is the Digital Infrastructure Driving SaaS Growth and Innovation?

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Build the Case: Quantify the Real Costs of In-House Testing and QA Gaps

Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

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eCommerce on Fire: Back to Pandemic Highs (And What Shopify’s $75B Quarter Tells Us)

SaaStr

In May 2025 ecommerce just hit 20.21% of total retail sales – a whisker away from April 2020’s panic-buying peak. Here’s why this time is different, and what Shopify’s monster quarter reveals about the new eCommerce reality. We just witnessed something remarkable in the eCommerce data that every B2B founder in the broader space needs to understand. we are so back [link] — tobi lutke (@tobi) July 29, 2025 May 2025 eCommerce penetration hit 20.21% of total retail sales – es

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Frontegg is Joining Forces with AWS, Offering Enterprises a Full Identity Stack

Frontegg

Start faster with Frontegg through AWS Marketplace Frontegg is joining forces with AWS to bring a full identity stack to enterprise companies—quickly and easily. It’s part of our mission to simplify CIAM complexity, even for the most challenging use cases. Whether you’re managing tenant-based access, custom roles and permissions, or intricate user hierarchies, we believe the identity layer shouldn’t slow you down and distract you from your core product.

AWS
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GTM 157: How ClickUp Scaled 17x and Cut CAC 3× — GTM Systems, Building Incrementally and Going from PLG to SLG | Gaurav Agarwal

Sales Hacker

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Gaurav Agarwal is the COO of ClickUp, where he’s helped scale the company 17x in two years and cut CAC by 3x—all while leading across marketing, product, sales, and services. Formerly in banking and product roles, Gaurav brings a rare systems-oriented mindset to growth.

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Where’s the Revenue Share We Were Promised from Embedded Payments?

USIO

A candid look at payment monetization and why so many SaaS platforms are still waiting for results. If you’re a SaaS CFO or finance leader who decided to monetize payments, the pitch probably sounded like a no-brainer: embed payments, flip the switch, and watch a new revenue stream flow in. You signed the agreement. Your dev team did the integration.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Master Usage-Based Pricing and Unlock Scalable Revenue in 2025

Blulogix

By BluLogix Team Master Usage-Based Pricing and Unlock Scalable Revenue in 2025 Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management. Schedule a Demo Today Flat-rate pricing no longer reflects the way customers buy.

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10 “Simple” Ways to Increase Your Win Rates

SaaStr

Dear SaaStr: What Can I Do To Increase My Win Rates? Increasing win rates in sales is all about focus, discipline, and alignment across your team. Here’s how I’d approach it: Identify Your Top 3 Feature Gaps — And Just Start Closing Them : Start by figuring out why you’re losing deals. Are there specific features or capabilities your competitors have that you don’t?

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The AI Revenue Rocket Ship - What 5x Growth in Six Months Means for Everyone

Tom Tunguz

The AI industry just posted numbers that would make even the most aggressive growth hackers dizzy. How do you grow revenue 5x in six months when you’re already at billion-dollar scale? For most technology companies, sustaining triple-digit growth becomes mathematically impossible once you reach meaningful scale. The law of large numbers kicks in.

AI
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The Hubspot Trap

Teamgate

Explore the hidden costs and challenges small businesses face with a popular CRM solution, revealing why it may not be the ideal choice as you scale.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Meet Scy: The Only Next-Gen, AI GRC-Savvy Agent of its Kind

Scytale

After months of perfecting it, we’re excited to share your new AI compliance teammate from Scytale, revolutionizing the way you manage key compliance processes and routine GRC tasks. New York, NY, August 5, 2025 Scytale started with a mission to solve the most common compliance pains. Compliance impacts almost every aspect of a company’s operations.

AI
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Scale Without Limits – Automating Channels for Faster Growth in 2025

Blulogix

By BluLogix Team Scale Without Limits – Automating Channels for Faster Growth in 2025 Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management. Schedule a Demo Today Channel sales should be a growth accelerator—not a source of administrative drag.

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Dear SaaStr: How Much of My ARR Can I Spend on Customer Success?

SaaStr

Dear SaaStr: How Much of My ARR Can I Spend on Customer Success?’ You can target spending 5-10% of your ARR on Customer Success and Support combined, depending on your stage and growth priorities. Here’s how to think about it: 1. Early Stage (Pre-Scale, <$10M ARR): You’ll likely need to spend closer to **10% of ARR** on Customer Success and Support.

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Why Small Businesses Give Up on Their CRM (and How to Avoid It)

Nimble - Sales

Choosing a CRM is supposed to make your business run better—but too often, it becomes just another tool that collects dust. At Nimble, we’ve talked to thousands of small business owners, consultants, and sales teams who started with the best The post Why Small Businesses Give Up on Their CRM (and How to Avoid It) appeared first on Nimble Blog.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Latest Epic Win in Epic vs. Google Means Major Changes Ahead for Android App Developers

FastSpring

Hot on the heels of the latest ruling from U.S. judges allowing steering users from in app to a web store on iOS, judges in the U.S. Ninth Circuit Court of Appeals said they will not overturn the unanimous jury verdict from 2023 that said Google’s app store and payments system are illegal monopolies. The ruling is poised to transform the Android app marketplace by apparently loosening Google’s control over how developers distribute apps and accept payments.

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Free-to-Paid Conversion Rates Explained

The Daily Egg

What’s the benchmark tossed around out there for a free-to-paid conversion rate? How far calculation methodologies can accurately take your numbers? And where might exist. The post Free-to-Paid Conversion Rates Explained appeared first on The Daily Egg.

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Don’t Trust Promises — Demand Proof in UCaaS Billing

Blulogix

By BluLogix Team Don’t Trust Promises — Demand Proof in UCaaS Billing Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management. Schedule a Demo Today In UCaaS, billing complexity isn’t theoretical.

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Dear SaaStr: What Are The Top 10 Metrics to Track Sales Velocity and Adoption of Our SaaS?

SaaStr

Dear SaaStr: What Are The Top 10 Metrics to Track Sales Velocity and Adoption of Our SaaS? To measure sales velocity and adoption rate effectively, you need to focus on KPIs that give you insight into how quickly deals are moving through your pipeline and how well your product is being adopted by customers. Here are the key ones: 1. Lead Velocity Rate (LVR) This is the growth rate of qualified leads month-over-month.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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How to become a CCO: four customer leaders share how they leveled up

ChurnZero

Quick Summary: Want to become a CCO? Start by shifting from execution to strategy. These five key lessons from CS leaders will help you prioritize like an executive, align with your sales and product counterparts, and navigate the IC-to-leadership leap. Leadership in customer success isn’t just about moving up; it’s about leveling up. That shift from managing a team to leading an organization demands more than just experience.

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14 Web Form Use Cases Every CRM User Should Know

Nimble - Sales

Whether you’re a solo consultant, a sales-savvy small business owner, or part of a growing team, your CRM is only as good as the information you feed into it. That’s where CRM web forms come in. Web forms help you The post 14 Web Form Use Cases Every CRM User Should Know appeared first on Nimble Blog.

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Looking For the Best Automated Billing & Invoice Solution? You Just Found It.

USIO

Key Takeaways Automated invoice print and mail made easy: Eliminate manual work with fast, secure, and scalable solutions. Comprehensive document support : From invoices and tax docs to legal notices and checks — we print and mail it all. Precision & compliance built-in: MRDF accuracy, HIPAA-readiness, and PCI Level 1 / SOC 2 compliance come standard.