Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement.

B2B 114

B2B B2C Underperforming Technical Team Business 114

Stax

MARCH 18, 2025

Churn is the percentage of customers that end their subscriptions within a certain amount of time. To ensure revenue growth, your user churn rate must always be lower than your growth rate of new signups. moment” focuses on when users first-handedly experience your product’s value through great user experience.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Put simply, poor customer service interactions increase the likelihood of churn. Are your agents unknowledgeable and unhelpful?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Are you an enterprise needing deep customization and analytics, or a small business seeking user-friendly marketing integration? Great for inbound marketing teams and fast-growing businesses.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. Benefits of a customer segmentation analysis include: – Building tailored user experiences. Let’s get started.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Totango

JANUARY 26, 2021

For example, if you sell a subscription SaaS product, a simple procedure for calculating your monthly churn rate would be: Take how many subscribers canceled their subscriptions that month. The retention rate is calculated in a similar way, except you start with how many subscribers renewed their subscription that month.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

User Pilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. What are at-risk customers?

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

SEPTEMBER 2, 2024

Customer-led growth focuses on using customer insights to drive overall business growth, including product development, acquisition strategies, and customer retention. The product is designed to be so compelling and user-friendly that it attracts and grows the customer base through its inherent value.

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. They were clearly property management and software development, and as someone that was hired to accelerate Buildium’s growth I immediately saw countless opportunities to grow the company by moving into new markets. We mostly succeeded. I’m proud of all that.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. Onboarding, user management, subscriptions – let’s take a closer look at the potent self-service and PLG combo. Just a few on-demand features can improve the end-user experience and give a sense of independence.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

User Pilot

OCTOBER 6, 2022

These interactions include engaging with the onboarding checklist, clicking, hovering over a particular feature, canceling a subscription, and more. Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns. For instance, subscriptions to Ahrefs or Netflix.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

SEPTEMBER 24, 2024

You can use MCQ-type close-ended survey questions to gather behavioral data , understand customer attitudes, identify user personas , and so on. Open-ended questions Open-ended survey questions allow users to describe experiences and opinions in their own words without any limitations from the survey. MCG survey question.

Scale 111

Scale Underperforming Technical Team Software Review Scaling 111

SaaStr

MARCH 26, 2019

Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know your forever user.

Scale 162

Scale Payment Services Payment Methods Scaling 162

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

User Pilot

MARCH 26, 2023

Pairing feature heatmaps analysis with session recordings to understand the friction points in the user experience. Userpilot offers real-time analytics , segmentation , path analysis, and A/B testing to optimize the user experience and improve conversions. to identify the underperforming funnel stages and the issues.

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98

BetterCloud

MARCH 17, 2025

You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have. Shadow AI, aka the unsanctioned artificial intelligence based applications that are in your tech stack, is often adopted by individual teams or employees for perceived productivity gains. CRM, project management).

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

User Pilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. The latter is a standalone feature that requires a separate subscription.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Increase user satisfaction. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Identify friction and remove it.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. Survey responses can often inform the decisions of product developers and marketers, and responses that don't accurately reflect customer sentiment could lead to wrong decisions. And we are here to help! Ineffective strategies.

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

User Pilot

AUGUST 28, 2023

It also harmonizes user data, empowering you to deliver personalized experiences and communication, and enabling you to satisfy users better. Then, you need to develop a consistent and personal brand voice across all channels to connect with and delight customers.

Communication 98

Communication Strategy Social Media Underperforming Technical Team 98

User Pilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Metrics 98

Metrics Software Review Strategy Underperforming Technical Team 98

User Pilot

OCTOBER 30, 2022

Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. Experience analytics identifies friction points so you can fix them to improve user experience. Customer experience analytics. Customer Satisfaction Survey.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Retention 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

Stax

FEBRUARY 19, 2024

While their target audience and the breadth of their solutions are the key differences, vertical and horizontal SaaS also share many similarities, in particular cloud-based hosting and subscription business models. As such, they can face less competition because of the high barrier of entry that comes with developing specialist SaaS products.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Baremetrics

OCTOBER 10, 2021

Indeed, inbound marketing is designed around developing relationships, building awareness, and generating leads. You do not want to trick your clients into signing up, as that will just result in refunds, churn , and bad publicity. This has a few specific advantages. Note, however, that this is not about deception!

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

User Pilot

SEPTEMBER 28, 2022

They are the key to delivering the highest value and outstanding user experience. You should develop a product that solves people’s problems, which they may not be aware of. The more engaging your product is, the more likely users are to pay for repeat subscriptions. Measure the success of product management.

Metrics 96

Metrics Management Customer Lifetime Value Strategy 96

User Pilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Cohort analysis tracks and compares the in-app behavior of specific user groups over time, providing insights into user retention, engagement , or the impact of product changes.

SaaS 96

SaaS Underperforming Technical Team Churn Scale 96

User Pilot

OCTOBER 13, 2021

A/B testing and product experiments can provide invaluable feedback on how a modal window is impacting the user experience. Failing to reserve them for key announcements can be a detriment to the user experience and also drives users to habitually dismiss them. 5 – Account termination UI modal.

SaaS 98

SaaS Underperforming Technical Team Software Review Onboarding 98