Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Let’s dive in.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Blulogix

NOVEMBER 8, 2023

How Your Usage-Based Pricing Strategy Can Help You Stay Competitive in the Crowded Market By BluLogix Team In today’s fast-paced business landscape, staying competitive is more challenging than ever. One powerful tool in your arsenal is a well-crafted usage-based pricing strategy. Usage-based pricing caters to both.

Pricing 52

Pricing Strategy Scale Marketing 52

User Pilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. TL;DR Customer success is all about ensuring customers fulfill their desired goals when using your product or service. Customer success strategies focus on helping customers achieve their goals in the long term while customer support centers around short-term solutions.

Customer Success 52

Customer Success Customer Lifetime Value SaaS Churn 52

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. Bad customer service. Poor onboarding.

Churn 92

Churn SaaS Payments Payment Solutions Payments 92

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 96

Engagement Strategy SaaS Scale 96

Blulogix

MARCH 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Account Complexity In B2B subscription billing , one of the most formidable challenges businesses face is managing account complexity. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 52

Payment Features Payment Services Payments B2B 52

User Pilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? This is where the GTM strategy comes in. In this blog post, you’ll learn everything about go-to-market strategies. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples.

Strategy 90

Strategy Marketing SaaS Customer Lifetime Value 90

Blulogix

APRIL 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Automating the Charging and Billing Process with BluIQ In the complex world of subscription services, the billing process is often fraught with challenges.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. Learn more here.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

SaaStr

MAY 4, 2022

No matter how innovative a product might be, a business can only succeed if it enables its customers. But, as a business grows, teams may find that this success hinges on overcoming one final hurdle: building a financial stack. What makes a SaaS business so hard? The explosion of low and no-code solutions.

Payment Features 189

Payment Features Payment Services Payment Solutions Outsourcing Services 189

User Pilot

FEBRUARY 22, 2024

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Provide great customer service to improve customer experience and make your products stand out. Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

How To Buy Saas

APRIL 25, 2024

Most notably, it’s started to help businesses who use cloud-based services operate and deliver their services to their customers more efficiently. How has AI changed SaaS businesses? Keep reading to explore the cloud-based service industry and its brief evolution. What did SaaS look like before smart technologies?

Artificial Intelligence 52

Artificial Intelligence AI Trends Machine Learning 52

FastSpring

DECEMBER 9, 2022

In this piece, we’ll be comparing 7 SaaS billing solutions that we separate into three categories: Subscription management: This type of software lets you automate free trials, recurring payment schedules, and the dunning process. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more.

Payment Services 119

Payment Services Merchant Services Payment Methods SaaS Payments 119

Clouded Judgement

APRIL 4, 2024

The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. We believe that the future of cybersecurity is data security—if your data is secure, your business is resilient.

Benchmarks 117

Benchmarks Data Cybersecurity Cloud 117

User Pilot

AUGUST 28, 2023

Conversely, the omnichannel communication strategy connects and unifies data from all channels under a single platform and a shared goal. Omnichannel communication gives businesses a better understanding of the customer journey, enabling them to make decisions faster than the multichannel communication strategy.

Communication 94

Communication Strategy Social Media Underperforming Technical Team 94

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. In this guide, we present eight alternatives to Chargebee that help relieve some of these burdens for users, starting with an in-depth review of our solution, FastSpring. Zoho Subscriptions. Next, we explain how a MoR is different from other payment service providers.

Payment Methods 124

Payment Methods Merchant Services Payment Services Payments 124

Blulogix

JANUARY 18, 2024

Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively.

Subscription 52

Subscription Payment Features Scale compliance 52

User Pilot

APRIL 26, 2022

As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. Resource centers provide in-app self-service support so that users are empowered to self-diagnose and solve their own issues quickly. Source – Mixpanel.

Strategy 98

Strategy SaaS Onboarding Scale 98

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. First of all, PLG strategies use the product as the primary marketing channel.

Strategy 96

Strategy Marketing Scale Software Review 96

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Advantages of a Subscription Model.

Payment Features 116

Payment Features Payment Services Subscription Payment Solutions 116

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Provide your customers with a self-serve portal where they can manage their account.

Payment Services 99

Payment Services Payment Features Merchant Services Payments 99

Blulogix

JANUARY 8, 2024

How the Right Platform Enhances Your Subscription Billing Experience By BluLogix Team Welcome back to our series on selecting the ideal subscription billing platform. Selecting the right subscription billing platform is a strategic decision that can significantly impact your business’s success.

Payments 52

Payments Payment Features Payment Services Subscription 52

Blulogix

JANUARY 23, 2024

What is the ROI of a Subscription Billing Platform? By BluLogix Team Selecting a powerful subscription billing platform is a strategic move with the potential to revolutionize your business operations and yield considerable returns on investment (ROI).

Payment Features 52

Payment Features Payment Services Payments Subscription 52

User Pilot

SEPTEMBER 7, 2023

While all the buzz may be around differentiating yourself, understanding your similarities to other solutions is just as important to product-led growth — if not more important. In this guide, we’re going to go over what points of parity are, why they’re important, and how to put the right strategies in place!

Branding 98

Branding Subscription Payment Features Cloud 98

Blulogix

JANUARY 23, 2024

The ROI of Your Subscription Billing Platform By BluLogix Team Selecting a powerful subscription billing platform is a strategic move with the potential to revolutionize your business operations and yield considerable returns on investment (ROI).

Payment Features 52

Payment Features Payment Services Payments Subscription 52

Blulogix

OCTOBER 11, 2023

5 Advantages of Using the Right Automated Billing System for Subscription Businesses By BluLogix Team In the fast-paced world of subscription-based businesses, managing recurring revenue streams efficiently and effectively is essential for sustained growth and success. Subscription Billing 1.

Payment Features 52

Payment Features Payment Solutions Payment Services Subscription 52

Blulogix

NOVEMBER 8, 2023

6 Subscription-Based Pricing Models and When to Use Them By BluLogix Team In the ever-evolving landscape of business, one pricing model has emerged as a consistent favorite: the subscription-based pricing model. It’s widely recognized as a user-friendly approach for customers and an effective strategy for providers.

Subscription 52

Subscription Payment Features Pricing Technology 52

Blulogix

DECEMBER 7, 2023

B2B Subscriptions in 2024: Embracing a Paradigm Shift with Usage-Based Pricing By BluLogix Team As the clock ticks towards 2024, a seismic shift is brewing in the B2B subscription landscape: the rise of usage-based pricing (UBP). Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

B2B 52

B2B Subscription Payment Features Pricing 52

Casey Accidental

OCTOBER 24, 2022

Is the solution to… not do any of that, like a Craigslist? Seems like that doesn’t work too well given all of the companies that have attacked Craigslist from different angles and built bigger businesses than it. Is the solution to ignore Scott’s warning and rely on network effects or some other deep switching costs to retain users?

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Offer self-service functionalities through community and knowledge centers. Refining post-sale strategies to better understand and meet the needs of customers.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

Blulogix

JANUARY 29, 2024

What Are Some Common Mistakes to Avoid When Selecting a Billing Solution? By BluLogix Team Choosing the appropriate billing system for a subscription-based business is a decision of considerable importance, influencing operational efficiency, revenue generation, and customer satisfaction.

Payment Solutions 52

Payment Solutions Payment Services Payments Payment Features 52

User Pilot

JUNE 22, 2023

Self-service content should be easily accessible through in-app resource centers and multimedia experiences in both models (e.g. You can apply both engagement models without writing a single line of code thanks to no-code solutions like Userpilot. micro-videos ). What is a high-touch engagement model?

Customer Success 84

Customer Success Engagement Scale Management 84

Blulogix

OCTOBER 11, 2023

5 Ways Managed Services Providers (MSPs) Add Top-Line Revenue By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. Managed Service Providers (MSPs ) are continually seeking new ways to increase their top-line revenue, and for good reason.

Revenue 52

Revenue Management Cybersecurity Healthcare 52

SaaSOptics

MAY 25, 2022

The SaaS market is no longer split between product-led and sales-led strategies. Today buyers want options; they want to pay for services in the way that suits their business needs. Or prioritize a billing solution, which could limit their financial visibility and the ability to close their books quickly. .

Payment Services 52

Payment Services SaaS Payments Payments Systems Review 52

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption.

B2C 124

B2C Payments SaaS Payments B2B 124

User Pilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? Obviously, as a SaaS business, you don’t want to waste money on outdoor advertising or ineffective display/ social media ads. What are the best SaaS growth strategies for 2021, according to SaaS leaders who succeeded in using them? SaaS Growth Strategy #1: Product-Led Growth.

Strategy 94

Strategy SaaS Software Review Social Media 94