User Pilot

OCTOBER 27, 2023

They are more specific than user segments in Mixpanel and static so when analyzing their data, you are always looking at the same users. The easiest way to create a cohort in Mixpanel is through the retention report. For more detailed insights, filter the data by user properties or use the breakdowns for side-to-side comparison.

Technical Review 105

Technical Review Software Review Retention Onboarding 105

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. What is retention marketing? But look no further!

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

MAY 27, 2024

Customer perceptions matter because they influence customer retention , brand reputation, competitive advantage, and referrals. Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. But how do you get customer reviews ?

Software Review 105

Software Review SaaS Social Media Interviewing 105

User Pilot

JUNE 6, 2024

To do this, tracking customer retention metrics is essential. TL;DR Customer retention is crucial for SaaS businesses. Measure customer retention with metrics like Customer Retention Rate, Customer Churn Rate, CLV, and MRR Churn. Tracking customer retention metrics is vital because it directly impacts revenue.

Retention 52

Retention Metrics Customer Lifetime Value Scale 52

User Pilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! The different stages of CLM include: Acquisition : The stage where prospects become new users. Activation : When new users become active users through onboarding processes or live demos.

Management 105

Management Software Review Retention Onboarding 105

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Software Review 98

Software Review Software Management Azure 98

User Pilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. You start designing Pendo onboarding experiences by setting business and user goals. What is it?

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. It includes metrics like product adoption and retention rate.

Software Review 98

Software Review Systems Review Engagement Scale 98

User Pilot

JUNE 4, 2024

The right interaction design principles can help you create intuitive, user-friendly product experiences that drive long-term retention. TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Ready to create engaging user experiences for your SaaS?

User Experience 104

User Experience Technical Review Systems Review Engagement 104

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? Let’s say a SaaS company has 100 customers.

Retention 98

Retention Revenue Software Review SaaS 98

User Pilot

NOVEMBER 28, 2022

A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Sometimes users churn because of price issues – either you misled them with the value of your product, or they don’t think the value matches the price outright. It leads to sustainable growth.

Churn 98

Churn Software Review SaaS User Experience 98

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

User Pilot

APRIL 22, 2024

Increase user retention. Review feature usage data. The insights from feature analysis help you: Identify feature opportunities : By gathering direct feedback and analyzing how users interact with your key features, you’ll identify user experience gaps that would otherwise have gone unnoticed.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

JUNE 6, 2024

This makes them easy to analyze but also leaves room for bias due to the limited answer options. Asking leading questions : Leading questions nudge the respondent in a particular direction due to certain underlying assumptions. You can also include relevant general tags relating to your users’ goals , task types , etc.

Software Review 59

Software Review Scale SaaS Trends 59

User Pilot

MARCH 25, 2024

This means you can use it to collect user feedback and design in-app experiences to improve user experience and remove friction from the user journey. To conduct behavior flow analysis in Userpilot, you start with funnel analysis to identify stages where users experience friction.

Software Review 102

Software Review User Experience Technical Review Metrics 102

User Pilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? Benefits of customer loyalty segmentation include greater retention, improved customer experience , and increased profitability. Tracking and improving customer loyalty helps increase customer retention and revenue growth.

Customer Lifetime Value 105

Customer Lifetime Value Retention Engagement User Experience 105

User Pilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. Onboarding stage : Providing upfront support to solidify the decision to stay, making the learning curve easier, and enhancing the initial experience. This way, you can encourage users to adopt your app and stay with your brand for longer.

Strategy 105

Strategy Software Review Social Media Engagement 105

User Pilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Software Review 105

Software Review SaaS Interviewing User Experience 105

User Pilot

FEBRUARY 9, 2023

It can lead to greater customer retention and satisfaction in the long run. You can identify the pain points of their user journeys and remove them to enhance customer engagement. It can eventually lower customer churn and increase your customer retention rate. Trigger flow event for a personalized customer experience.

Retention 98

Retention Machine Learning Artificial Intelligence Trends 98

User Pilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. Cohort Analysis : Userpilot’s cohort analysis capabilities allow you to measure user and feature retention over time.

Technical Review 52

Technical Review Artificial Intelligence Software Review SaaS 52

User Pilot

AUGUST 23, 2023

UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention. Segment customers based on these to create different user journeys.

Strategy 96

Strategy Software Review User Experience Technical Review 96

User Pilot

OCTOBER 24, 2023

That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Lifetime Value 103

Customer Lifetime Value Software Review Retention Engagement 103

Full Session

NOVEMBER 8, 2022

Session recording and replay tools are essential for user experience analysis. Finding the right tools with relevant features can be pretty challenging, given that so many tools for recording user sessions and replays are available on the market. Check out the list below to get your hands on the best session recording software.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

User Pilot

MAY 17, 2024

Done well, gamification helps to drive user engagement, improve usage frequency , and increase user retention. Ready to create gamified experiences across different stages of the user journey? These objectives could include increasing user retention , improving onboarding completion, or driving account upgrades.

Engagement 52

Engagement User Experience Software Review Systems Review 52

User Pilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Follow these seven steps to build a resource center that provides valuable support and enhances user experience.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Reducing time to value is essential for user retention and product adoption. It doesn’t stop there.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. Review stage (BoFu). Cultivate customer relationships through personalized messaging (promoting loyalty and retention). Intent stage (MoFu).

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Retention analysis is offered by both Pendo and Amplitude. Pendo Segments.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

AI Search 103

AI Search Social Media Cross-platform App Design (Application) Systems Review 103

User Pilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Sales Funnel 105

Sales Funnel SaaS User Experience Forecasting 105

User Pilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. If used the right way, it can be also helpful with combatting churn and boosting retention. What to Look For in NPS Tools & Best NPS Software. Userpilot NPS.

Software Review 98

Software Review Churn Software User Experience 98

User Pilot

AUGUST 15, 2022

You can use it to understand user sentiment towards a feature, new products, or even industries. Customer sentiment analysis helps you identify customer needs, optimize user experience, and enhance customer service. Then you can act on the insights to improve the user experience. Optimize the user experience.

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

User Pilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Create in-app surveys code-free with Userpilot.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

JULY 22, 2023

Mixpanel is a product analytics tool that provides flow, impact, funnel, and retention analysis. Userpilot is a product growth platform that provides a no-code solution for collecting customer feedback. You must rectify those product issues to improve the overall customer experience, increasing your retention rate.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

User Pilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Analyze user sentiment on a granular level. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer sentiment? Customer review on G2.

Social Media 105

Social Media Software Review SaaS Systems Review 105

User Pilot

MAY 13, 2024

TL;DR Customer feedback forms gather user insights and sentiments that allow you to improve your product/service. Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Increase user retention.

Scale 105

Scale Onboarding Software Review Scaling 105

User Pilot

DECEMBER 10, 2023

PLG is cost-efficient and promotes retention and long-term growth. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. The final stage in the process is review; when you reflect on how to improve the other stages and aspects of your PLS motion. Book the demo to see how!

Scale 105

Scale Sales Software Review Retention 105