Sales Hacker

SEPTEMBER 24, 2022

Other SEO practices require technical expertise, such as optimizing your site for mobile search and implementing new features. However, you can outsource these tasks to the pros via freelancing platforms like Upwork, Toptal, Dribbble, or Hubstaff Talent to keep the costs low. Technical support. Guided tutorials.

Sales Funnel 131

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

Neil Patel

JULY 7, 2021

Do we have the technical support, in-house or contracted, to take on the learning curve of an emerging platform? It also makes sure to note the platform itself does not require deep development or coding knowledge on the user’s end but is approachable and easy to learn. Digital Experience Platform Resources.

AI Search 133

AI Search CTO Hire Scale Artificial Intelligence 133

Sales Hacker

JANUARY 13, 2021

OEM licenses are significantly larger deal sizes than direct to end-user contracts because the licensee is usually pushing out the software to their entire customer base or a large portion of their customer base. One OEM contract can give thousands or tens of thousands of end-users access to the licensor’s software. Exclusivity.

Payment Solutions 85

Payment Solutions Payments Software Review Enterprise 85

Stax

JANUARY 28, 2025

Your provider will offer a set of APIs (Application Programming Interfaces) your developers can use to integrate the Click to Pay systems with your website CMS, eCommerce platform, or SaaS platform. Learn More What is Click to Pay? Then, you can now integrate the new payment system into your existing digital infrastructure.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

BetterCloud

SEPTEMBER 26, 2024

Leveraging our $35B+ contract database, BetterCloud is able to deliver you the exact insights you need when entering the negotiation process. Unlike other benchmarking tools that rely on limited datasets or theoretical models, BetterRenewal taps into our vast repository of real-world contracts. Enter BetterRenewal.

Payment Solutions 52

Payment Solutions Payment Services Software SaaS Payments 52

Kellblog

MARCH 13, 2020

Customer success is more focused on adoption and technical support. A lot of companies take fresh sales development reps (SDRs) and promote them directly to salesreps. 2] Corner cases aside and assuming either annual contracts or that ownership is ownership, even if every customer technically isn’t renewing every year. [3]

Customer Success 98

Customer Success VP of Engineering Sales Recruiting Acquisition 98

ChurnZero

OCTOBER 22, 2020

This article will cover the reasons to give pause before undertaking the complex development of a Customer Success platform. . The role of Customer Success in keeping SaaS companies alive is too substantial to wing it by relying on a homegrown solution that accounts for a fraction of an outsourced product’s functionality.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . In Enterprise SaaS, this process begins during the late stages of the sales cycle before a contract is even signed. About the Author Jay Nathan is Higher Logic’s Chief Customer Officer.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Audacix

JUNE 9, 2023

Static Application Security Testing tools (SAST) SAST application security tools analyze your source code to identify potential security vulnerabilities during the development process. Pricing and support: The tools should offer a range of pricing options and provide strong customer support to help you address any issues that may arise.

Software Review 66

Software Review Software DevOps as a Service AWS 66

Chargify

OCTOBER 4, 2017

Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. Using precious development resources to build and maintain your own recurring billing code, and all the complexities that arise, 1. costs money and 2.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

CustomerSuccessBox

JUNE 12, 2021

Also, they are responsible to ensure that the customers renew their contracts, upsells, and cross-sells for the company, hence, ensuring consistent revenue for the company. Sometimes, the account manager is also referred to as a technical account manager ( TAM ). Account management vs Customer Success (CS).

Management 52

Management Customer Lifetime Value Customer Success Outsourced Development 52

Audacix

MAY 23, 2018

Do you still think it is ok to use your paying customers as an outsourced software testing team ? Your helpdesk or technical support costs are rising Let's be honest, transitioning users from one version of an application to a new version is going to be painful. Are you only conducting manual software testing at the moment?

Underperforming Technical Team 40

Underperforming Technical Team Software Review Technical Review Software 40

SmartKarrot

NOVEMBER 29, 2022

Hire, enable, coach, and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management, including coaching & developing the team. Develop in-depth knowledge of their product offerings, contracts, internal sales, and accounting procedures.

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

SmartKarrot

APRIL 18, 2023

Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction. To our Head of Developer Relations, this position reports.

Technical Advisors 19

Technical Advisors Outsourcing Services Customer Success Outsourced Development 19

SmartKarrot

JULY 14, 2021

Maintain weekly schedule for the customer support team and PTO requests. Provide top-tier support for GoShare’s three core customer segments enterprise businesses, consumer, and contracted drivers. Support business development and drive client account growth and profitability.

Outsourced Development 10

Outsourced Development Customer Success Payment Methods Payment Services 10

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Customer Success 19

Customer Success Sales Hiring Technical Review Consulting 19

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Work with the technical account team as needed for customer success. Identify business opportunities to follow through.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

Natalia Luneva

APRIL 24, 2025

API Documentation and Developer Support Stripe Connect is known for its detailed API documentation and strong developer support, making integration easy. Developers can access a range of functionalities, from basic payments to complex tasks like multi-party transactions.

Stripe Connect 40

Stripe Connect Merchant Services Payment Services SaaS Payments 40

User Pilot

MAY 12, 2024

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts. Product Fruits vs UserGuiding There are many ways how UserGuiding is different (and in a lot of ways better!)

Software Review 52

Software Review SaaS Onboarding AI Search 52

SmartKarrot

MAY 15, 2023

answering consumer calls for general inquiries, troubleshooting, and technical support through numerous channels. health authorities and some enterprise accounts) by telephone and e-mail from the conclusion of the contract and you will find the best tips and tricks for everyone for the introduction and use of Aaron.

Customer Success 19

Customer Success Outsourced Development Healthcare Technical Support 19

SmartKarrot

SEPTEMBER 23, 2022

As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Develop and implement repeatable processes for customer management. Improve the processes to coordinate with technical support and services team to drive overall customer health. Apply here: [link].

Customer Success 15

Customer Success Sales Hiring Travel Outsourced Development 15

User Pilot

MAY 12, 2024

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts. Intercom vs HelpHero There are many ways how HelpHero is different (and in a lot of ways better!)

SaaS 52

SaaS Software Review Onboarding AI Search 52

SmartKarrot

APRIL 6, 2021

Manage customer service team and technical support team to ensure high-quality interactions and timely resolutions to issues. Oversee Technical Support and deployment processes to improve performance. Manage the customer journey from contract through retention across the organization. Handle renewals (e.g.,

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

User Pilot

MAY 17, 2024

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts. Appcues is a robust product adoption and user onboarding platform for web and mobile apps. from Whatfix.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SmartKarrot

MARCH 17, 2021

Partner closely with marketing to develop, launch, and track successful campaigns at scale. Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption. Monitor customers’ KPIs to drive the usage of the products.

Customer Success 10

Customer Success Technical Review Scale Outsourced Development 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Technical Support 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Sales Hiring Technical Review Outsourced Development 10

SmartKarrot

DECEMBER 3, 2020

Build out the team to support the Qualitative & Quantitative measurement of the success across the Customer Journey. Develop and reinforce leadership capabilities within the Customer Success Organization. Direct our product development team to ensure all customer feedback is captured and is helping drive our product forward.

Customer Success 10

Customer Success Sales Hiring Outsourced Development Leadership 10

SmartKarrot

MARCH 2, 2021

Develop company-wide customer success processes, content and data to/from stakeholder organizations (Marketing, Sales, Product, etc.). This role is focused on customer success management and is not a technical support-related role. Build and lead a world-class team. opportunities and risks).

Customer Success 10

Customer Success Sales Recruiting Scale Consulting 10

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Customer Success 10

Customer Success Payments Payment Services Payment Solutions 10

SmartKarrot

MAY 15, 2020

From a plethora of such roles that a lucrative customer success specialist holds, below are the core seven tasks that are most sought after for a customer success manager job description: Has a sound knowledge of Product and Technical Support . It is deemed pertinent for a CSM to know all about the company’s products inside and out.

Customer Success 10

Customer Success Management Underperforming Technical Team Technical Review 10

SmartKarrot

APRIL 17, 2023

The development of AI Conversational Intelligence has been driven by advances in natural language processing, machine learning, and other AI technologies, which have enabled machines to understand the context of a conversation, anticipate user needs, and provide relevant information and assistance in a human-like manner.

Artificial Intelligence 10

Artificial Intelligence AI Machine Learning Underperforming Technical Team 10

Chaotic Flow

OCTOBER 13, 2015

IMHO, adopting and mastering agile software development, agile marketing and pretty much agile everything should be a priority of every SaaS business. The roots of agile software development and agile marketing lie in agile manufacturing , lean manufacturing and total quality methodologies. A Little Agile History.

SaaS 149

SaaS Software Development Software Review Outsourced Development 149

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Functional Support. Technical Support. How to Develop a Customer Success Strategy. Customer Development. Technical Support. Customer Success Frequently Asked Questions (FAQs).

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137