Sales Hacker

JANUARY 29, 2018

In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.

Sales Recruiting 75

Sales Recruiting Scale Sales Hiring Sales 75

FastSpring

SEPTEMBER 3, 2020

In this post, we’re featuring our Recruiting Manager, Elizabeth Faddis! As part of the P&C organization, I help to drive transformation and operational efficiencies within the talent organization and create talent attraction and acquisition programs. I was the first employee hired, and we built the team to up to 15 people.

Sales Recruiting 95

Sales Recruiting Sales Hiring Management Technical Review 95

OPEXEngine

OCTOBER 4, 2022

Acquisitions, quarterly sales results, and new rounds of funding will require teams to work with management and determine the next steps. Slowing Hiring. This often means pulling back on hiring goals or pausing hiring altogether. Are there overlapping skill sets that might fulfill backfill and/or hiring needs?

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

Neil Patel

OCTOBER 24, 2020

Hire a consultant, hands down. In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Unfortunately, your in-house team doesn’t have the required expertise to push through change.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

BetterCloud

MARCH 9, 2022

For every new SaaS app that gets added to IT environments that likely have 110 or more already , already-lean IT teams must find the time to provision new accounts, manage licenses, and ensure the app doesn’t pose any security risks. Churn from the Great Resignation means more IT hours spent onboarding and offboarding employees.

Sales Hiring 52

Sales Hiring Software Review compliance Onboarding 52

InsightSquared

MARCH 8, 2021

I transitioned from education to software in 2008, and I have held roles in everything from project management to sales. Today, I direct Field Enablement for the sales organization. Instead, companies must understand how bias shows up in the workplace (hiring, promotions, day-to-day interactions, meeting dynamics, etc.)

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

Intercom, Inc.

AUGUST 16, 2022

Providing in-context support transforms your support team from a cost center to a value driver by improving operational efficiency: A reduced inbound volume for your human support team means lower cost to serve. As a result, this improves team morale – reducing the hefty costs involved in employee turnover and training new hires.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. These companies can scale really efficiently. This episode is sponsored by Linode. .”

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

ChurnZero

MAY 20, 2021

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. But the best Sales and Marketing teams (which also have a relationship component) use well-defined processes and data integrations to drive their operations. Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Operational efficiency. The key tenet is to understand the real job customers are using or “hiring” your product for. Inventing is to innovation as simplicity is to operational excellence. Filling the company with smart, hungry and passionate people with a high GSD quotient is a key part of their operating system.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Kellblog

MARCH 11, 2020

The services team should be introduced as late as possible in the sales cycle; ideally after contract signing, in order to eliminate the chance a post-sales consultant will show up, tell the customer “the truth,” and ruin a deal. We had a pretty formulaic sales cycle, from discovery to demo to proposal.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SaaStock

FEBRUARY 12, 2019

How they dared with the next step, yet maintained operational efficiency all along. Our agenda on the main day of the conference is built around the most relevant themes for the market: Scaling sales and marketing. Instilling discipline in sales execution. Building intuitive products.

Scale 145

Scale SaaS Sales Hiring Operational efficiency. 145

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. They focus on how to get things done faster, better, and more efficiently.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

OpenView Labs

MARCH 10, 2019

I was originally hired as Head of Sales, but quickly transitioned to building out our customer success team in order to proactively improve retention. On the research side, our CX team creates a quarterly “Customer Voice” report which aggregates data from support tickets, NPS, churn surveys, sales calls, CSM calls, etc.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

OPEXEngine

DECEMBER 23, 2020

The services team should be introduced as late as possible in the sales cycle; ideally after contract signing, in order to eliminate the chance a post-sales consultant will show up, tell the customer “the truth,” and ruin a deal. ARR < $25K), use a low-touch sales model and focus on the small and medium business market [1].

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

JANUARY 3, 2023

Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Manage a direct team of 2 people and be a leader, mentor, and coach. Hold and constantly improve/streamline client account opening and onboarding to provide an excellent Customer Experience journey.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SaaStr

JANUARY 17, 2020

But when it comes to building out their company, being able to execute, go to market, being able to be operationally efficient, that is really going to be done by providing amazing solutions, which SaaS has really pioneered as an industry across pretty much every vertical, every business function there is. Does that work for you, Yousuf?

CTO Hire 133

CTO Hire compliance Scale Startup 133

SaaStr

MARCH 17, 2021

Managing the Quote-to-Cash process can be complex, since it covers the entire sales cycle, software licensing fulfillment, and revenue recognition, and it’s typically spread across many applications. Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams.

Scale 300

Scale Sales Hiring Technical Review Marketplace as a Service 300

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SaaStr

MARCH 15, 2024

His first company was Personify and he went on to be a VP of Developer Relations at Salesforce, then hire number 11 at Dropbox, CEO at Heroku, and an investor and on many boards before landing as the current CEO at Vimeo. How Does Vimeo Handle Long-Tail PLG vs. a Very Sales-Led Motion? This is how Adam ended up at Vimeo. His advice?

AI Search 231

AI Search SaaS Advertising Sales Hiring 231

SmartKarrot

JULY 12, 2021

As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction. Apply here: [link].

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

Sales Hacker

MARCH 5, 2019

Last year, we started a new Sales Hacker tradition: the Top 50 Awards. Most other sales awards end up going to the most popular influencer. The Sales Hacker Top 50 is different. These awards go to practitioners: people who not only did a fantastic job, but also elevated the sales profession through their actions last year.

Sales Hiring 108

Sales Hiring Scale Sales Leadership 108

SmartKarrot

APRIL 28, 2021

Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

Kellblog

OCTOBER 19, 2022

I chose this topic because extending runway is on everyone’s mind and — because it’s usually the single largest contributor to overall operating expense — sales & marketing (S&M) is where companies turn to do so. Newly hired sales reps waiting for pipeline. Improve operating efficiency.

Sales Hiring 98

Sales Hiring Operational efficiency. Customer Success Sales 98

Sales Hacker

MARCH 5, 2019

Last year, we started a new Sales Hacker tradition: the Top 50 Awards. Most other sales awards end up going to the most popular influencer. The Sales Hacker Top 50 is different. These awards go to practitioners: people who not only did a fantastic job, but also elevated the sales profession through their behavior in 2018.

Sales Hiring 75

Sales Hiring Scale Sales Leadership 75

Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. ” But the people we hire don’t come in to work to fix bugs, they come in to work to build things and make new things. Third swing: hiring vs. onboarding.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

User Pilot

NOVEMBER 14, 2023

Types of reports include financial reports, marketing reports, sales reports, management reports, operational reports, and product usage reports. You need both reporting and analytics to get a competitive edge, improve operational efficiency , improve your hiring strategy, and make better decisions.

Sales Hiring 111

Sales Hiring Trends Data Retention 111

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. Prospects with third party validation of products tend to believe more easily and move through the sales funnel much faster. After arriving at all this information, you must hire the right candidates for the roles of customer success manager, director of customer success, or even a Chief customer officer.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Hull

JULY 25, 2019

Criteria is a technology company dedicated to changing the way employers find and hire great talent. Mark Pachulski, Sales Development Manager. Introduction of account-based selling thanks to an accurate, real-time and centralized view of each account made readily available for SDRs. Results Summary.

Technical Review 40

Technical Review Underperforming Technical Team Systems Review Sales Hiring 40

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Sales Hacker

NOVEMBER 10, 2020

Subscribe to the Sales Hacker Podcast. If RFPs are slowing down your sales team, you need to check out Loopio. The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

Point Nine Land

APRIL 21, 2021

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. But, in my experience, there’s very little written about what is the equivalent for Product Management. Are you done with product management?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Scale 98

SaaStr

JULY 12, 2019

And everything I do in supporting my CMO is inspired by the way Jackie up managed for me, and the way Jackie was able to be my right hand for so long. And I’ve grown … like I very much appreciated her at the time, I’ve hired her once and worked with her twice.

Scale 144

Scale Sales Hiring Metrics Branding 144