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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

If you answered yes to any or all of the above questions, then you urgently need to hire a senior-level Customer Success Operations Leader. Customer Success Operations is an exploding domain within the realm of Customer Success (CS) yet few companies are leveraging this function to its full potential.

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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

Operational efficiency. Jobs to be Done Theory The Jobs to be Done Theory was developed by Clay Christiensen of Harvard Business School. The key tenet is to understand the real job customers are using or “hiring” your product for. Inventing is to innovation as simplicity is to operational excellence. Brand equity.

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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. But, in my experience, there’s very little written about what is the equivalent for Product Management. Are you done with product management?