SaaStr

NOVEMBER 18, 2020

Wondering how your SaaS business got slapped with a multi-million dollar sales tax bill from one or multiple states? Probably because you, like so many other SaaS companies out there, didn’t even know you had to collect and remit sales tax. Some states consider SaaS a product, others consider it a service.

New CTO 163

New CTO SaaS Sales CTO 163

SaaStr

JULY 14, 2022

What started as a simple WordPress blog in 2012 has now become the world’s largest community of SaaS executives, founders, and entrepreneurs. And SaaStr Europa brings 2,500+ SaaS execs, founders, and VCs together to Europe every summer. We were the first major SaaS event back in the SF Bay Area. SaaStr is turning 10!

Scale 281

Scale Sales Recruiting CTO Hire New CTO 281

SaaStr

FEBRUARY 6, 2024

The same is often true in SaaS. If it’s truly a toggle on the pricing page to add onto an existing product, it’s probably an add-on, not a second product. ” If that works for your new product, sell it with your existing team. You really need a separate sales team almost on Day 1 here.

Scale 219

Scale New CTO CTO Scaling 219

SaaStr

NOVEMBER 25, 2019

But what’s new this year? Let me make a list: New!! We’re super excited to have partnered with Women in Revenue to bring a mini event-within-an-event for women leaders in SaaS and Cloud. We’ll have a packed half-day of sessions just with women leaders in Cloud and SaaS on Wednesday, March 11.

New CTO 260

New CTO Sales Recruiting CTO Coach Scale 260

SaaStr

FEBRUARY 7, 2023

1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa. Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 243

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 243

SaaStr

FEBRUARY 25, 2020

Just like filing your income tax returns or hanging that state-mandated safety poster up in your break room, sales tax is a back-office pain point, not a profit center. . That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? There are a few reasons.

Merchant Services 172

Merchant Services Scale Technical Review Sales Hiring 172

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

SEPTEMBER 12, 2021

“Mastermind Masterclass: The SaaS Org Chart by Series with David Sacks” David Sacks, founder of Craft Ventures and Yammer, and ex-COO, leads us on a new Mastermind class on opening day. #2. The Top 10 will change as more folks register, but here’s the leaderboard for now: #1.

Scale 243

Scale New CTO CTO B2C 243

SaaStr

OCTOBER 29, 2021

There, Amplitude has become part of the core product stack for many SaaS and software leaders for product analytics. Some leaders like Slack have seen the same, but most Cloud leaders at scale with high NRR end up getting more and more of their revenue from their existing base, not new customers. 5 Interesting Learnings: #1.

Scale 269

Scale CTO Hire New CTO CTO 269

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. Here’s an overview of the series: Part 1: How to Categorize Expenses in a SaaS Startup v2.0 What’s their new CAC Payback Time? New Gross Margins?

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

SaaStr

JULY 4, 2022

2018’s Top 50 Acquisitions in SaaS. I thought my sales team would leave quickly. My VP of Sales and the team stayed for 2.5 Most surprisingly, my CTO — the most start-up-ey guy I know — is still there. You may be asked to own new stuff beyond just what your company / app does. It’s a lot of change.

SaaS Payments 225

SaaS Payments Payment Solutions Payments New CTO 225

SaaStr

JANUARY 22, 2021

What does it mean to make your product the star in your SaaS growth strategy? Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth. Every year, millions of new products are created and launched.

Scale 267

Scale New CTO CTO Acquisition 267

SaaStr

MAY 22, 2023

And we’ll have a ton more Braindates and Workshops still to come last minute to sign-up for!

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VP of Engineering CTO Coach New CTO CTO 214

Frontegg

JANUARY 27, 2022

These “software hooks” are helping SaaS companies make the shift towards Product-Led Growth by giving users more in-app freedom and reducing the need for cumbersome support emails or calls. One such example is automatically shooting up an onboarding video for new customers. The SaaS space has become very dynamic.

New CTO 98

New CTO SaaS Payment Features CTO 98

SaaStr

MAY 3, 2022

Ok we’re all gearing up for 2022 SaaStr Europa in Barcelona — join us there at the beach with 2,500 of your SaaS BFFs on June 7-8! Bonney Pelley, SVP, Strategy + Operations @ New Relic. Patricia Hanna, VP Americas Sales Ops @ Confluent. Shradha Kothari, Chief of Staff, SVP & GM North America Sales @ Twilio.

New CTO 186

New CTO Scale CTO AWS 186

SaaStr

MAY 3, 2021

A new edition, new services, an outbound sales team, an account management / upsell team. Something new to boost your ACV and TCV. Double your pricing for new customer, on the largest deals. But even if you’ve hired the world’s best VP of Sales … you can’t opt out of sales entirely.

Part-Time VPE 273

Part-Time VPE Sales Hiring Sales Recruiting Outsourcing Services 273

SaaStock

MARCH 8, 2019

These 18 women are powerful, relentless and are all making SaaS and tech in general a better place. They have impressive professional achievements, all the way from founding companies through to running international operations across continents all the way to funding the SaaS companies of the future. They are stars in tech in Asia.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

SaaStr

MARCH 7, 2021

Yes, you can manage the sales team yourself. Cash was tight and I didn’t know any great VPs of Biz Dev, so between myself and my VPs of Sales, Product and Customer Success, we all jointly managed our key partners. It’s subtle, but in SaaS I’ve learned you under-invest if you have < 50% of your ARR in the bank.

Part-Time VPE 267

Part-Time VPE Sales Recruiting Sales Hiring Scale 267

SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. Did we prioritize the roadmap right?

CTO Hire 280

CTO Hire Sales Hiring New CTO CTO 280

SaaStr

OCTOBER 2, 2023

With the overall trend of budget scrutiny and more oversight on spend, it may come as no surprise that the data shows that most folks who came as a team brought their: CFO CCO CTO and CRO in that order of popularity.

Trends 224

Trends New CTO CTO Data 224

SaaStr

FEBRUARY 18, 2020

What makes a bad CTO? Is SaaS Sales really that lucrative? As the CEO of a startup, what should I tell my employees who keep asking for raises after they realized we just raised a new round of funding? (74k views). What were the signs you missed before you lost a major customer? (A A classic ) (72k views). 52k views).

Venture Capital 220

Venture Capital New CTO CTO Startup 220

OPEXEngine

AUGUST 23, 2022

Our August SaaS conversation focused on high performance in R&D, with OPEXEngine CEO and Founder Lauren Kelley hosting Bain Expert Partner Rob Levy for an energizing discussion on this critical topic. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. .

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 173

Scale Sales Hiring Sales Recruiting Sales 173

SaaStr

NOVEMBER 29, 2020

But I forced us to hire him, over my CTO’s strong objection and my VPE’s grudging acknowledgment we had no choice. Friction between engineering and product is good, if they aren’t the same function (and in SaaS, I don’t believe they should be). You have to try new things. Everyone hated him.

Part-Time VPE 273

Part-Time VPE Sales Hiring CTO Hire Scale 273

SaaStr

NOVEMBER 11, 2022

They have service and all this, but the second cloud for them was sales. And it really makes no sense because I’ve asked so many of the best SaaS CEOs that are public how to go multi-product. They wanted to sell the Amplitude product, I forget, to sales or somebody else, and that was their mistake.

Outsourcing Services 189

Outsourcing Services Banking CTO Hire New CTO 189

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. Bottom-up sales. You have the opportunity to upsell new features and capabilities to them.

Underperforming Technical Team 182

Underperforming Technical Team Outsourced Development Development Part-Time VPE 182

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Who’s here on a CEO or more on a business hat SaaS?

Cloud 168

Cloud Scale Trends Machine Learning 168

Frontegg

OCTOBER 14, 2020

Presenting: the first pre-built suite of universal SaaS capabilities, enabling SaaS teams to focus on core features, shorten time-to-market and drive user adoption. Frontegg liberates dev teams from the burden of building SaaS capabilities that have become de-facto standards in the landscape of modern SaaS products.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Natalia Luneva

APRIL 30, 2021

In my guest post on CustomerThink I talked about the benefits of community building and how it helps SaaS companies get a few steps ahead of their competition. To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . We have received over 2.6k

Marketing 98

Marketing Social Media SaaS New CTO 98

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. In the early SaaS days, management structure was essentially the same. Separate Sales, Marketing, R&D, Accounting/Finance organizations were headed by a senior executive.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

SaaStr

MARCH 17, 2019

Chief Customer Officers from Egnyte and New Relic will be leading sessions on scaling happy customers and winning the long-game in SaaS. Is Seed the New Series A? Founder’s Guide to Scaling Applications: When to Build, When to Buy…and What Breaks with Algolia Co-Founder and CTO Julien Lemoine. The Investors ?.

VP of Engineering 152

VP of Engineering Scale New CTO CTO 152

The SaaS Garage

FEBRUARY 6, 2020

million for Next-Generation, AI-based Loyalty Marketing SaaS Platform February 6, 2020 MUNICH – ( THE SAASGARAGE ) – Loyalty Prime , an international provider of enterprise loyalty program solutions has closed its 5.5 Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company.

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

Intercom, Inc.

JULY 10, 2018

Having one tool that helps you do all your most important work – sales, marketing and support – makes life so much easier. We’ve been pretty vocal about our love for Intercom as we’ve grown Ad Reform and Userfeed , our profitable, bootstrapped SaaS businesses over the last year. We run both entire businesses through the platform.

Business 106

Business SaaS New CTO CTO 106

Tom Tunguz

NOVEMBER 18, 2015

Last night, SaaS Office Hours hosted Optimizely co-founder and CTO Pete Koomen. As soon as you become good at a job - sales, product, marketing - you know enough to hire the person to replace you. Pete was a Google Associate Product Manager for AdSense and launched Google App Engine. And you should do it right then.

CTO Coach 101

CTO Coach Sales Hiring CTO Hire Startup 101

Valuize Consulting

OCTOBER 7, 2021

With global equations used to calculate investment-to-Revenue in traditional functions like Sales or Engineering , it’s often very straightforward to showcase the value and convince CFOs to invest in these organizations. NDR Efficiency: The New Customer Success Economics. These costs can be monetized or considered investments.

Customer Success 52

Customer Success New CTO Scale Headcount 52

Kellblog

APRIL 1, 2021

Thanks to those who joined us for the second session in our enterprise SaaS Product Power Breakfast series, Thursdays at 8AM. Spokes, e.g., include: sales/AEs, sales/SEs, product marketing, analyst relations, customer success, customer support, professional services, existing customers, prospective customers, the CTO, engineering (e.g.,

New CTO 101

New CTO CTO Engineering Customer Support 101

The Angel VC

OCTOBER 18, 2012

Continuing my little series using the "minimum viable" approach , here is my 2nd DO for SaaS startups: Build the right team I've written about the topic before, so if you've read this post from early this year most of what I'm going to write now won't be new for you and you may want to skip this article. What comes next?

Sales Hiring 121

Sales Hiring CTO Hire Startup Outsourced Development 121