SaaStr

SEPTEMBER 24, 2020

In this tactical session, he highlights the trends he’s seen most commonly seen in startups that die and offers insights on the causes, symptoms, and solutions. #1 No metrics dashboards. Learn about your investors previous bad investments (this could determine your fate!). #2 Have real KPI and real metrics.

Underperforming Technical Team 177

Underperforming Technical Team Startup Engineering Retention 177

SaaStr

FEBRUARY 13, 2024

How do you build out a Sales Development (SDR) function at your SaaS company? Establishing a baseline for successfully doing outbound with the existing sales team you have is critical before investing in a dedicated SDR function. The first hire after six AEs was a senior hire, Ashley Kelly, as Senior Director of Sales Development.

Sales Hiring 171

Sales Hiring Scale Underperforming Technical Team Revenue 171

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

ChurnZero

JANUARY 6, 2022

Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Customer Success teams that own one or both of these revenue sources get viewed as a profit center by the business. Choose Metrics that Emphasize Your Value.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

User Pilot

MARCH 12, 2024

Prioritize feature development as per user needs. Poor onboarding. Metrics to help you measure drop-offs: Product stickiness. For example, if you notice users are disengaging because the feature is complex, you could deploy tooltips to explain the feature better or have your dev team redesign it for simplicity.

Underperforming Technical Team 85

Underperforming Technical Team User Experience Retention Scale 85

Totango

NOVEMBER 21, 2019

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. . But how do you measure satisfaction?

Metrics 91

Metrics Underperforming Technical Team Systems Review Software Review 91

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

SaaStr

APRIL 5, 2023

A bad experience with a revenue operations leader might taint your view of the position at all future companies, but that would be a mistake, as CRO Confidential podcast host Sam Blond learned first-hand. These leaders act as partners and build out a strong team. Not every leader is created equally.

Sales Hiring 199

Sales Hiring Education Scale Strategy 199

Kellblog

MAY 10, 2020

I’m a SaaS metrics nut and I go to a lot of SaaS board meetings, so I’m constantly thinking about (among other things) how to produce a minimal set of metrics that holistically describe a SaaS company. In a prior post, I made a nice one-slide metrics summary for an investor deck. Slide 2: Key Operating Metrics.

Metrics 98

Metrics Sales Hiring Software Review Underperforming Technical Team 98

User Pilot

MARCH 14, 2024

Key metrics you should be measuring. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Metrics for tracking customer interaction analytics: Customer satisfaction score. Perform feature ideation with trend analysis. User effort score.

Customer Lifetime Value 92

Customer Lifetime Value SaaS Underperforming Technical Team Retention 92

User Pilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. The path exploration report can reveal these trends.

Underperforming Technical Team 99

Underperforming Technical Team Metrics Mobile User Experience 99

Sales Hacker

FEBRUARY 27, 2020

The best way to do that is to develop the right behaviors in your sales reps. There are many things that can drive revenue growth within your company, but as a sales leader, it all starts with your team. Here are five key areas to challenge your team on in order to grow both them and your company. You have to be a sales LEADER.

Underperforming Technical Team 96

Underperforming Technical Team Development Revenue Sales Hiring 96

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 92

Underperforming Technical Team SaaS Onboarding Retention 92

Sales Hacker

DECEMBER 4, 2020

A sales dashboard gives your team a fast and efficient way to see all the data that is most important to doing their job effectively. Most customer relationship management (CRM) tools have the built-in ability to create dashboards for your team. 1 Decide What Metrics Matter. 1 Decide What Metrics Matter.

Underperforming Technical Team 124

Underperforming Technical Team Data Sales Metrics 124

Neil Patel

OCTOBER 29, 2020

The bad news is that marketers waste 37 to 95 percent of their marketing budget. You’ll want to break each of these areas down in enough detail so you (and your team) can work with each of these areas properly. It’ll be tough to focus on lots of metrics at once. This means 62 percent of companies are unprepared.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

User Pilot

APRIL 22, 2024

Customer sentiment dashboards help you generate the following: Sentiment trends over time. The benefits of having a customer insights dashboard include improved understanding of customer behavior, significant time savings, and enhanced cross-team collaboration. Study answer distribution to understand trends.

Social Media 74

Social Media Software Review Underperforming Technical Team User Experience 74

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics gives teams a real-time comprehensive sight into customer behavior providing valuable insight into the journey. Most of the tools that businesses have been using these days generally provide analytics reporting to evaluate customer engagement trends for the touchpoints that are managed by that tool.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

User Pilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster.

Underperforming Technical Team 52

Underperforming Technical Team Data Analysis AI User Experience 52

Sales Hacker

JANUARY 22, 2020

But as straightforward as their metrics may be, their jobs are anything but simple. How do you remain knowledgeable on trends concerning your target industry or audience? It’s also one of the hardest to teach and develop. Tell me about a time you collaborated within the sales team and with other teams.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Trend analysis reports track patterns and shifts in data over time. Customer retention reports shed light on trends in user retention and engagement over time. A data analysis report is a type of business report based on quantitative and qualitative data whose purpose is to communicate key trends and insights to stakeholders.

Data Analysis 52

Data Analysis Data SaaS Retention 52

Sales Hacker

DECEMBER 20, 2018

Take notes, highlight the best parts, and share important takeaways with your team. Catalyst Sale enables organizations to build and deploy top-notch sales teams through training and enablement. Learn how to develop a full array of selling skills: from asking the right questions to using the proper apps. Links: Website , iTunes.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Set up your metrics to measure growth and retention.

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Set up your metrics to measure growth and retention.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Set up your metrics to measure growth and retention.

Software Review 52

Software Review Churn Systems Review Technical Review 52

Clouded Judgement

JANUARY 6, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. We know software is impacted from macro - but how bad will it get? Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Optimize your Saas product development team to set your business up for future success.

Scale 92

Scale Scaling SaaS Underperforming Technical Team 92

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Set up your metrics to measure growth and retention.

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 86

B2B Underperforming Technical Team B2C Scale 86

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Set up your metrics to measure growth and retention.

Software Review 52

Software Review Technical Review Systems Review Pricing 52