Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow.

Customer Success 72

Customer Success Metrics Customer Lifetime Value Product ROI 72

Totango

JULY 16, 2019

Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value. Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

MAY 23, 2019

Metrics that Reveal Upsell Opportunities. Every interaction and action your customer undertakes with your team or your product generates data. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying? Satisfaction Metrics: Any customer feedback on your product is gold.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

JULY 16, 2019

Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value. Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SmartKarrot

OCTOBER 18, 2021

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Monitoring, facilitating, and driving adoption through mapping product features to business needs.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

FEBRUARY 15, 2022

Analyze information, develop improvement plans and measure results of these plans both regarding metrics and important results. Design, develop, and deliver operational reports and analyses, i.e., the status of findings, report of unworked opportunities, and projected cost savings/increased revenue that demonstrate product ROI.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

APRIL 28, 2021

Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71