SaaStr

MAY 25, 2022

How do you make your fledgling business seen and heard in a competitive business marketplace? He also shares some eye-opening insights on how Expensify scaled over the years. No one built a business solely on metrics like TAT, LTV, etc., Your top-line revenue is growing. Expensify scaled by breaking through the clutter.

Scale 255

Scale Marketplace as a Service Business Model Advertising 255

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 120

Payments Scale Scaling Revenue 120

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

OpenView Labs

APRIL 7, 2021

We’ve grown accustomed to the traditional set of SaaS metrics as just part of how to operate a SaaS business. It’s hard to conceive of what to do without metrics like CAC payback, LTV:CAC, average ACV, or the magic number. Yet Twilio’s revenue is surprisingly concentrated in the handful of winners who achieve outsized success.

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

Tom Tunguz

JANUARY 14, 2016

The greater competition among investors increases valuations relative to revenue pricing valuations further into the future. To sustain these growth rates, startups like these require lots of cash because of the customer acquisition payback period, and the more tenuous ones need capital to prove the business model actually works at scale.

Startup 100

Startup Metrics Transportation Marketplace as a Service 100

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OPEXEngine

NOVEMBER 12, 2019

A widely held view on strategy in the 1980s defined two ways to compete: firms could pursue either a low-cost advantage (usually through scale) or a differentiation advantage (by building intimate customer relationships). There were clear metrics to track progress (experience curves, relative market share, relative cost position).

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The recurring revenue user model of SaaS demands deep and broad attention at every step, as it empowers you to provide continued feedback on what you are selling them.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Blulogix

DECEMBER 21, 2023

Customers loved the flexibility and control, and the company enjoyed predictable revenue streams. Company B: A cloud storage provider used UBP to attract budget-conscious startups and scale with them. By charging for API calls, they fostered a vibrant ecosystem of partner integrations and unlocked new revenue streams.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

OpenView Labs

FEBRUARY 3, 2022

It’s one of my favorite questions, even though it’s really not a financial or operating metric at all. . The market need for SaaS products has exploded and investment in SaaS companies has accelerated, requiring more talent to grow and scale. implementing fintech services, developing marketplaces, and leveraging usage-based pricing).

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Neil Patel

NOVEMBER 9, 2020

Micro startup acquisitions are a move away from buying businesses with established products or even proven revenue streams. These acquisitions, which focus more on scope than scale, accounted for 90% of tech deals in 2019 , which is a 40% increase from 2015. Micro Acquire is a marketplace that connects startups to buyers.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

SaaStr

NOVEMBER 6, 2019

According to Harvard Business Review , companies that were instrumental in creating their categories accounted for 53 percent of incremental revenue growth and 74 percent of incremental market capitalization growth. For startups creating categories, the value of dominating a market while scaling can result in operational benefits as well.

Scale 109

Scale Sales Recruiting Marketplace as a Service Forecasting 109

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. So too has Gainsight’s revenue. This is episode six of Scale , a brand new podcast series on moving from startup to scale up.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. Average Revenue per Customer.

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Metrics will also change.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

OpenView Labs

APRIL 13, 2020

There are new job titles—growth marketing, growth product manager, growth engineer, head of growth—and new opportunities that have changed the way companies think about how to grow their revenue or users. In the last decade, a few major things have happened: Emergence of new platforms with incredible scale (from Facebook to TikTok).

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Mike Kamo, Founder and Global CEO, NP Brands, is a leader in building, managing, and scaling businesses. NP Digital Marketing Services. and around the world.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. Metrics: What’s your target win rate for sales opportunities? . The answer lies in your product or service’s value proposition.

Acquisition 59

Acquisition Scale Strategy Software Review 59

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. Explore Untapped Revenue Streams. These can be lucrative, too.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. But it’s not about driving revenue at all costs, cautions Jeff. My job is to continually inform and share knowledge that’s going out in the marketplace. Now we have a name for this. CFO is on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

OpenView Labs

FEBRUARY 11, 2021

And yet it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight. It needs to be treated as a top-level operational metric that a founder must know and understand. Pick a common anchoring metric that measures a core customer activity. Now, for each segment, isolate its revenue and COGS.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

Chart Mogul

DECEMBER 5, 2017

” is a tough question to answer, but that doesn’t cover even half of it… there are many similar questions on the road to defining subscription pricing, including: Should my pricing scale? By what metric should my pricing scale? With ChartMogul, they track: Monthly recurring revenue (MRR). Net MRR churn.

Pricing 70

Pricing Scale SaaS Marketplace as a Service 70

User Pilot

JUNE 29, 2023

Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace. HubSpot enables two-way integration with the email service provider Mailchimp. Create reports on revenue, funnels, ROI, and more. out of 5 in G2.

Scale 52

Scale Business SaaS Pricing 52

Navint

SEPTEMBER 27, 2018

Being one of very few consulting firms that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. The fireside chat reinforced many of our own experiences with clients as they navigate toward the continuous customer and recurring revenue businesses. retail sales from 2012 to 2018.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

SaaStr

SEPTEMBER 3, 2019

You could be missing all of your metrics, but you know, you’re not the Twitter guys. All of the cool ideas that you had, you would get really clear feedback about what was going on, but if it was a good idea, it would really move the needle in revenue and volume. Uber is a classic marketplace company. What am I missing?”

Acquisition 138

Acquisition Software Review Payment Methods Marketplace as a Service 138

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Unbounce

SEPTEMBER 16, 2021

billion in revenue from Google Ads alone the year before. Across social platforms like Facebook, Instagram, Twitter, LinkedIn, and Youtube, standard placements for display ads are: Stories Timelines Video feeds Right column (Facebook) Marketplace (Instagram) Explore section Messenger inbox and sponsored messages.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

A Smart Bear

FEBRUARY 26, 2019

Instead, watch payback period for acquisition efficiency, watch retention for product/market fit, watch expansion revenue for long-term growth, and watch gross margin for long-term profitability. There isn’t one most important SaaS metric. A lot of businesses aren’t profitable even at scale. Priority depends on your goals (e.g.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. How to be honest about your churn metrics during COVID [28:29]. What if I did this at scale? Sam’s Corner [41:49]. Show Introduction[00:10].

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

ProfitWell

MARCH 27, 2020

Self-service - The knowledge base should be available to customers whenever they need it. Advanced automation and messaging at scale for up to 10 seats starts at $499/month and moves up to $999/month with all the bells and whistles. Pricing - Document 360 offers three service tiers — startup, business, and enterprise.

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

Sales Hacker

MARCH 18, 2019

Why net revenue expansion is the most important CS KPI. Roger talks about the role of customer success , how do you build the customer voice into every interaction that you have with the customer, how do you scale and grow a big company, and what are the elements that are so important to picking your next company? What You’ll Learn.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. But it doesn’t really scale when you’re selling to the masses. What type of CMO would Ryan bucket himself as; demand gen or brand?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

AUGUST 16, 2019

In Today’s Episode We Discuss: * How Justin made his way into the world of Sales and came to be one of the industry’s leading scale up Sales leaders with PatientPop and ZocDoc. * Having seen multiple scaling culture, where do SaaS organisations tend to break down both in terms of culture and process? They were so intelligent.

Scale 141

Scale Underperforming Technical Team Sales Hiring Interviewing 141