SaaStr

FEBRUARY 21, 2024

Mapping Partnerships When you have a relationship like AWS, you have to hire someone who has managed a complicated, matrix-level, nuanced relationship. They go through their onboarding programs and know the policies. Growing revenue Reducing risk Operating efficiently Security is a place where digital transformation hasn’t hit.

AWS 210

AWS Scale Sales Hiring Marketing 210

SaaStr

JULY 20, 2022

profile/background, hiring criteria, onboarding) and then apply a standard process (tools and ongoing training, sales process and methodology) that leads to a standard output (productivity and attainment). Manage the technical debt that accrues over time, or your competitors will pounce on these oversights.

Scale 197

Scale Technical Advisors Sales Hiring Technical Review 197

BetterCloud

FEBRUARY 6, 2024

Best of IT Management Products and Best of Security Products The BetterCloud team is incredibly grateful to our thousands of customers and users for once again elevating BetterCloud to G2’s Best Software lists for both IT Management Products and Security Products.

Software Review 52

Software Review Software Innovation Operational efficiency. 52

User Pilot

FEBRUARY 19, 2024

This analysis allows for the strategic scheduling of system maintenance, thereby optimizing operational efficiency. Create contingency plans, efficiently allocate resources, and implement communication strategies, such as in-app banners , for user notifications on system maintenance. View user analytics with Userpilot.

Traceability 102

Traceability Operational efficiency. User Experience Trends 102

BetterCloud

JANUARY 28, 2021

As IT and security teams look to add to their SaaS operations ( SaaSOps ) stack, it’s important to understand the key role of integrations in SaaS Management Platforms (SMPs), particularly pre-built ones. Finally, pre-built integrations in SaaS management platforms save you big on IT admin time. Depth of those integrations.

Management 52

Management SaaS Operational efficiency. Data 52

Stax

JANUARY 29, 2024

TL;DR A billing platform is a comprehensive system facilitating subscription management, recurring billing, revenue recognition, payment gateways, analytics, and dunning processes. Subscription-based billing platforms ensure accurate billing cycles, efficient invoicing, and seamless customer subscription handling.

Stax 88

Stax Payments Payment Services Payment Features 88

Subscription Flow

DECEMBER 22, 2023

When customers are satisfied, they stay onboard for a longer duration, hence improving various KPIs that are important for any e-commerce subscription business. Also Read: eCommerce Subscriptions Are Here to Stay—Learn to Optimize Subscription eCommerce Billing & Management to Fuel Stability & Growth in Business 2.

Payment Methods 59

Payment Methods Artificial Intelligence Trends Payment Services 59

BetterCloud

NOVEMBER 4, 2022

As an IT pro, you’ve no doubt embraced SaaSOps, put security policies in place to protect your organization’s data, streamlined operations, and freed up time spent on tedious activities, allowing your team to focus on more strategic initiatives that move the business forward. But how do you measure the ROI on your SaaSOps environment?

Payment Services 52

Payment Services SaaS Payments Payment Solutions Benchmarks 52

Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. Certain considerations require careful management and strategic planning. Consider this: Consumers are already conditioned to the subscription model.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Blulogix

JANUARY 28, 2024

Step 6: Training and Onboarding Train your staff on how to use the subscription billing software effectively. Ensure that your team understands its functionalities, including data entry, customer management, and reporting. Address and resolve any identified issues promptly.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

JANUARY 3, 2024

It can significantly impact your operational efficiency, revenue growth, and customer satisfaction. Streamlined Processes: Integrated billing processes streamline your operations. From order management to revenue recognition, BluIQ ensures that every step is coordinated seamlessly.

Payment Features 52

Payment Features Payments Payment Services Subscription 52

BetterCloud

MARCH 9, 2022

Churn from the Great Resignation means more IT hours spent onboarding and offboarding employees. For every new SaaS app that gets added to IT environments that likely have 110 or more already , already-lean IT teams must find the time to provision new accounts, manage licenses, and ensure the app doesn’t pose any security risks.

Sales Hiring 52

Sales Hiring Software Review compliance Onboarding 52

Sales Hacker

JULY 25, 2022

Everyone on your team must meet their specific goals in order for your engine to operate efficiently. Building an SDR manager dashboard. The driving force behind your SDRs is their manager. Sales development managers shoulder a host of responsibilities, but their biggest job is to coach their reps. New accounts.

Sales Recruiting 99

Sales Recruiting Engineering Revenue Sales Enablement 99

User Pilot

FEBRUARY 4, 2023

They may involve cost-cutting measures, investments in research and development to enhance existing products and services, or improvements in operational efficiency. Implement tooltips to drive feature discovery You can use tooltips as a simple and highly effective customer onboarding strategy. Initiative example #1.

Development 94

Development Scale Retention Onboarding 94

ChurnZero

JUNE 12, 2020

Systems: CSM tool management and implementation, CRM ownership of customer elements. Customer Success leaders and managers are busy gaining, retaining, and growing customers. Without the focus, initiative, and care of a dedicated owner, these operational areas of Customer Success cannot mature.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

User Pilot

OCTOBER 8, 2021

There's certainly a lot of buzz about their analytics in the onboarding world at the moment. 2) Guides are Pendo's version of experience flows, so groups of UI patterns work together to achieve one onboarding objective. Many SaaS businesses rate Pendo Analytics among the best in the industry. The value of dummy data.

Software Review 97

Software Review Systems Review Onboarding Retention 97

Valuize Consulting

DECEMBER 22, 2021

As you double down on Value-Based Outcomes, we recommend that you develop packaged service offerings to onboard and deploy your customers in a quick and outcome-based manner. Traditionally, Customer Success is considered a Post-Sales motion and a Customer Success Manager (CSM) is only brought in once a customer has been signed and onboarded.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

SmartKarrot

JANUARY 3, 2023

Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Manage a direct team of 2 people and be a leader, mentor, and coach. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Onboard and train new customers on the solution.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

Neil Patel

OCTOBER 24, 2020

Let’s face it: None of us know everything about growing and managing a business. For instance, a Facebook ad consultant should know how to use Facebook Pixel, Facebook Ad Manager, and Power Editor. Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

ChurnZero

MAY 20, 2021

Investigate technology for your Customer Success team Once you’ve organized and cleaned your data, you want to put those customer insights to use and increase your operational efficiencies through automation. A Customer Success platform allows CSMs to manage more accounts at a higher level. Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Design and launch critical programs to improve customer experience and operational efficiency.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Creating and maintaining playbooks for the Onboarding, Adoption, Renewal, and Expansion phases of the customer experience.

Customer Success 19

Customer Success Scale Forecasting Operational efficiency. 19

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed. Apply here: [link]. Define and monitor the up-sell/cross-sell pipeline.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

Neil Patel

NOVEMBER 30, 2020

You can ramp up marketing campaigns and manage high numbers of leads without sacrificing speed or efficiency. The more agile your company is, the quicker you can onboard new customers, and the fewer resources you waste in the meantime. Does the provider have the experience to manage your sector-specific compliance requirements?

Marketing 110

Marketing Scale Technical Review compliance 110

User Pilot

MARCH 12, 2024

With several cloud-based software solutions popping up each day, SaaS user management is no longer an afterthought. The growing number of applications used by employees must be carefully managed to optimize product engagement and maintain security. It also enables companies to track and manage SaaS subscriptions.

Management 97

Management Azure SaaS Systems Review 97

Sales Hacker

JANUARY 29, 2018

ONB : Onboarder – Onboards/Integrates a client and achieves first use. CSM: Customer Success Manager – Achieves recurring use of the service. AM: Account Manager – Creates increased profit developing upsell opportunities. PODs should operate between 80-120% of quota. The Sales POD.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Manage, assess, and enhance the tools, communications, and procedures supporting customer teams.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

OCTOBER 17, 2022

Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts. Apply here: [link] Role: Customer Success Manager Location: Austin, TX, US Organization: Sensi.AI Support the marketing programs that develop customer-specific case studies and references.

Customer Success 19

Customer Success Scale AWS Cloud 19

SmartKarrot

AUGUST 17, 2021

Anticipates potential challenges/risks and proactively manages client issues on a day-to-day basis. Apply here: [link] Role: Head of Client Success Location: Salt Lake City, UT, US Organization: Eccovia Solutions As a Director of Customer Success, you will manage the development and performance of the Client Success team members.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

BetterCloud

MAY 25, 2023

SaaS spend management has become a prominent topic in businesses in 2023 for a variety of reasons, converging all at once. Consequently, organizations must shift their focus from one-time cost-cutting measures to structurally transforming their approach to managing expenses.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

OpenView Labs

MARCH 10, 2019

Today, the team is about 40 people structured in six sub-teams within the Customer Success department including Support, Education, Customer Experience (CX), Customer Success Managers (CSMs), CS Operations and Sales. They receive personalized onboarding and periodic catch-ups on the progress of their projects.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

SmartKarrot

JULY 12, 2021

Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SaaStr

MARCH 17, 2021

Managing the Quote-to-Cash process can be complex, since it covers the entire sales cycle, software licensing fulfillment, and revenue recognition, and it’s typically spread across many applications. Employee Hiring and Onboarding. Finally, part of growing fast is being able to hire and onboard fast. Quote-to-Cash. Customer 360.

Scale 295

Scale Sales Hiring Technical Review Marketplace as a Service 295

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Own and manage customer escalation situations at the Senior level.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

AUGUST 9, 2022

With current changes in market trends and constantly evolving consumer expectations, it can be extremely difficult for modern businesses to manage increases in scalability without exponentially increasing operational costs. This can make managing and lowering day-to-day operational costs extremely difficult and burdensome.

Scale 10

Scale Sales Recruiting Business SaaS 10