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Lessons on Scaling Customer Success from $1M to $300M in ARR with Success Venture Partners

SaaStr

If you’ve raised venture capital, you know net revenue retention is important. PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. Customer success is all about outcomes.

Scale 164
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Raise, Sell, Merge, or Scale? How to Navigate the Market Downturn.

SaaSOptics

Raise, Sell, Merge, or Scale? In this article, we’ll help you determine the next best step for your business and provide guidance on whether you should raise, sell, merge, or scale your SaaS. Option 1: Raising capital. So what should you do if you’re strapped for cash and have your sights set on venture capital?

Scale 97
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Dear SaaStr: Why Do VC Backed Startups Seem To Almost Always Be Running Out of Money?

SaaStr

Venture capital, if you raise it, is there to invest. But … but: A sales rep that can’t hit quota in a few months = cash drain. A VP of Marketing that can’t get you leads & opportunities = cash drain. And so that’s a great use of your precious, expensive, equity capital. You gotta move on. You should.

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Your First 5 Sales Hires to Jumpstart Pipeline Generation

SaaStr

For the past 10 years, I’ve been a sales advisor for the portfolio companies of early stage venture capital firm True Ventures. It’s fascinating work for a sales mind like mine that’s focused on helping brilliant people turn ideas into revenue-driving businesses. . A Pair of Sales Development Representatives.

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The Secrets to Getting Sales and Marketing to Work Together Better with Highspot CMO Jon Perera (Video)

SaaStr

From a venture capital perspective, there’s now a premium on driving efficient growth rather than growth at any cost. . “Sales and marketing alignment is a terrific place to figure out and improve efficient growth.” . From the get-go, ensure alignment between sales and marketing teams on goals and anticipated outcomes.

Scale 273
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10 Lessons Learned Along the Path to $100M ARR with UserZoom CEO Alfonso de la Nuez and CMO Sophie Chesters (Pod 590 + Video)

SaaStr

Many start-ups think they need to net venture capital to jumpstart their growth. After being useful, UX is the leading factor impacting user retention. “I Sales and marketing are still significant, but consider dedicating more research and design to the user experience. Pick the right partners to scale.

Scale 215
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Dear SaaStr: What Are The Biggest Problems You Face as a Startup Founder?

SaaStr

As you finally begin to scale, you’ll have enough revenue to hire some great folks, but not enough to build very redundant teams. More here: From Initial Traction to Initial Scale (~$10M in ARR): The Hardest Phase. SaaStr From $10m ARR on: Capital Inefficiency. Why is my sales team less efficient at $20m ARR than at $2m in ARR?