ChurnZero

JULY 16, 2021

ESG joined us for a webinar to discuss how automation and human touchpoints can not only coexist but amplify your outreach and efforts. In the webinar, we cover: Tips for making automated messaging feel more personal and relevant. If you missed the webinar, you can watch it on-demand. Q&A Recap. Marley Wagner , Sr.

Scale 98

Scale Customer Success Onboarding Churn 98

Valuize Consulting

AUGUST 24, 2021

While your Senior Leadership recognizes the importance of Net Dollar Retention, it’s much harder to communicate its criticality to your entire organization. The key to maximizing the growth and valuation of your subscription-based software company is to focus on increasing revenue retention.

Retention 52

Retention Metrics Compensation Innovation 52

Valuize Consulting

AUGUST 24, 2021

While your Senior Leadership recognizes the importance of Net Dollar Retention, it’s much harder to communicate its criticality to your entire organization. The key to maximizing the growth and valuation of your subscription-based software company is to focus on increasing revenue retention.

Retention 52

Retention Metrics Compensation Innovation 52

ChurnZero

OCTOBER 1, 2022

In our webinar, “ Champion scalable and sustainable growth through the power of Customer Success ,” Valuize shares how top enterprises drive market-leading NRR by consistently discovering new value and expansion opportunities through CSQLs and seamless operations. Customer Success exists because of the B2B subscription economy.

Scale 97

Scale Customer Success Revenue Retention 97

Sage Intacct

AUGUST 21, 2019

Particularly with land-and-expand subscription business models, they need to track upsells and renewals against the performance obligations from the original sale, in order to track and increase CLTV. Let’s dive into five pieces of wisdom our three experts shared in a recent webinar.

Cloud 74

Cloud Finance Business Model Subscription 74

ProfitWell

APRIL 24, 2019

It's your Wednesday subscription fix. Before we pig out, let’s get into subscription. If you want to keep up too, Yext hosts a webinar tomorrow, April 25th, featuring Yext Product Marketing Manager and TimeTrade’s SVP of Business Development — so you can explore the search experience and capture more value from your local pages.

Subscription 45

Subscription Payment Features Engineering Leadership 45

ChurnZero

JANUARY 20, 2022

Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. During the webinar, we covered how to: Assess your team’s ability to scale. During the webinar, we covered how to: Assess your team’s ability to scale.

Scale 52

Scale Sales Hiring Scaling Sales 52

ChurnZero

MAY 17, 2019

To delve more into this idea, earlier this week we partnered with the Customer Success Association to bring you a webinar on the topic of – The Case for Billable Customer Success. The classic thing we used to do in the old Support days is send them what we call the “zero invoice”. And we hope to see you at our next webinar!

Customer Success 64

Customer Success VP of Engineering Scale Technical Advisors 64

OPEXEngine

MARCH 15, 2022

Do you need to expand overseas to ensure your competitiveness or leadership position as a company in your respective market? Depending on the market—even if a subscription contract is held by the US headquarters of a SaaS company, it may still be governed by local legislation. Some countries are also easier than others to enter.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Specifically for purposes such as subscription renewals, it is ideal to track down the correct person. Well, if you’re Aruba, you go digital. Also, our team is very data-driven.

Scale 111

Scale Engagement Scaling Strategy 111

Intercom, Inc.

MARCH 11, 2021

When I’m approaching people leadership, I also think about it from a very logical standpoint. Dee: So, we recently met at the Support Driven webinar and you had some really great insights around customer support trends for 2021. There were five key trends that we talked about in that webinar. Chatbots aren’t new.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

NOVEMBER 16, 2020

You said before, to me, it’s the believing in kind of participatory leadership over servant leadership. I don’t subscribe to the servant leadership model. Harry Stebbings: I think that participation and leadership is almost like a luxury of later stage companies. Andy MacMillan: Yeah. Let’s do it.

Sales Hiring 218

Sales Hiring Scale Leadership Sales Enablement 218

Baremetrics

AUGUST 5, 2021

Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. You can learn more about how companies are driving their diversity, equity and inclusion initiatives forward through mentorship on Together’s webinar on the topic. Especially with monitoring your metrics. That’s where Baremetrics comes in.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Specifically for purposes such as subscription renewals, it is ideal to track down the correct person. Well, if you’re Aruba, you go digital. Also, our team is very data-driven.

Scale 85

Scale Engagement Scaling Strategy 85

ChurnZero

OCTOBER 4, 2019

My goal with this tool was to present better customer reporting to executive leadership so that we would collectively understand the health of our client base. This webinar presents a proven model that you can use to help customers quickly shift their approach and build their capacity to drive their own internal success with your software.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

ChurnZero

MAY 20, 2021

For Customer Success teams, the data they need (in order of importance) includes CRM data (basic account details, closed-won opportunity details), product usage data (login history, time-in app), engagements (responsiveness, product feedback), support history (ticket volume, open bug duration), and payment history (unpaid invoices).

Customer Success 90

Customer Success Payments Payment Services Scale 90

ChurnZero

NOVEMBER 27, 2019

Should every customer pay an additional onboarding fee on top of their subscription cost? Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. T his alternative ( to onboarding being baked into your product costs ) provides a new opportunity to elevate your CX. . It depends.

Scale 75

Scale Sales Hiring Onboarding Customer Success 75

SaaStr

NOVEMBER 28, 2019

Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Government 183

TriTuns

MARCH 20, 2019

Jason is also co-host of, “The Jasons Take On…” a monthly webinar and podcast program that covers a wide-range of customer success topics. Customer leadership. One of the more strategic changes that is crucial for success is getting your customer leadership at the right level. Being Customer Centric.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

Jason is also co-host of, “The Jasons Take On…” a monthly webinar and podcast program that covers a wide-range of customer success topics. Customer leadership. One of the more strategic changes that is crucial for success is getting your customer leadership at the right level. Being Customer Centric.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

a monthly webinar and podcast program that covers a wide-range of customer success topics. We’re moving more and more to being outcome driven and not just product and technology driven and we’re shifting from the idea of ownership for products and services to usership and subscriptions. Customer leadership.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

Neil Patel

DECEMBER 12, 2020

Do you want to start a blog to share your extensive knowledge and thought leadership with the world? To help you if you get stuck, they provide free webinars that walk you through creating your site step by step. That’s the first and most important question you want to ask yourself when choosing a site builder.

Payment Methods 145

Payment Methods Payments Payment Services Payment Solutions 145

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Specifically for purposes such as subscription renewals, it is ideal to track down the correct person. Well, if you’re Aruba, you go digital. Also, our team is very data-driven.

Scale 62

Scale Engagement Scaling Strategy 62

BetterCloud

JANUARY 24, 2020

You should be sure your company’s leadership knows these details so you can ensure CCPA compliance. Offering Financial Incentives: If your business provides a loyalty program or has a subscription service and a free service, it’s important for your business to understand these new (complicated) rules regarding financial incentives.

Systems Review 75

Systems Review Technical Review Government B2B 75

SaaStr

JUNE 10, 2020

We certainly can’t do thought leadership round tables in person, and we can’t do the sporting events. And one of the things that we did that we’ve seen a lot of success with is thought leadership office hours. Could we create a webinar to bring them together? They have things they need to talk about.

Travel 184

Travel Marketing Scale Outsourcing Services 184

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. I created products that were subscriptions so I could be adding to that ACV bucket so I could be more relevant.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

ChurnZero

OCTOBER 28, 2021

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed. With the results from 2021’s survey in, we held a webinar with the CS leaders from ChurnZero, ESG, and Higher Logic to discuss the findings. During the webinar, we covered: How to benchmark your team against others in the industry. Marley Wagner , Sr.

Leadership 52

Leadership Customer Success Scale Finance 52

SaaSOptics

JULY 14, 2022

In our recent webinar, Stop Pulling All-Nighters: Avoid the scramble for due diligence audits and month-end close , we dove into each of these challenges and shared actionable advice you can use to avoid the spreadsheet scramble. You can listen to the full webinar recording here. Real-time updated SaaS subscription metrics.

Technical Review 52

Technical Review Software Review Systems Review Payment Features 52

Intercom, Inc.

MAY 16, 2019

It starts with so many businesses, which are subscription businesses. No one’s going to disagree with that point, but so many teams struggle to make their onboarding experience anywhere near as good as their core product, so the results of this is poor retention, and basically that’s poisonous for a subscription business.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

ChurnZero

DECEMBER 27, 2022

We also released a number of new product features that got our customers fired up about working with their customers, company, and leadership in new ways that help them show off the value of CS and deliver the best possible customer experience. 5/ 2022 Customer Success leadership study. 10/ BIG RYG 2022 keynote sessions.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

SmartKarrot

JUNE 10, 2020

which is a podcast for the subscription economy pros to learn how the world’s fastest-growing companies are tackling churn and using retention to fuel their growth. #2 The “Jasons Take On” webinar and podcast series offers fast-paced, insightful, and unplugged conversations with two leading “Jasons” in customer success. . #1 CHURN.FM.

Customer Success 10

Customer Success Churn Subscription Payment Features 10

SaaStr

APRIL 24, 2020

How does John think about the role of leadership in a crisis such as this? Where does John believe many leadership teams go wrong in times such as this? How can leadership teams ensure that a crisis is not self-fulfilling and how can one prevent that mindset? You’ve got executive people who want thought leadership.

Scale 219

Scale Leadership Strategy Technology 219

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. Adoption Hero: Cision. Increasing product adoption and customer ROI with thoughtful approaches. New to ChurnZero? .

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Sales Hacker

JULY 7, 2021

Your content should help them feel ready to deploy and includes case studies, product webinars, and technical guides. Since 72% of buyers will turn to google to search for solutions during the awareness stage, it’s important to have thought leadership and product content ready. Live and recorded how-to webinars. Free trials.

Sales Funnel 109

Sales Funnel B2B Leadership Subscription 109

ChurnZero

DECEMBER 16, 2022

In our webinar, “ Focusing on ICBs to accelerate user adoption and success ,” Jason shares strategies for mapping and rewarding ideal customer behaviors to drive adoption, product engagement and customer retention. Have leadership think through how they can reward their staff. Here’s the day off. Here’s a movie pass.

Customer Success 98

Customer Success Pricing Metrics Leadership 98

SmartKarrot

FEBRUARY 2, 2021

With the rise of SaaS industry and most companies shifting their business model to subscription-based, the rise in customer success jobs is understandable. You start from being an Individual contributor by managing a group of customers to higher leadership positions. But this comes into existence only when your company is scaling.

Customer Success 8

Customer Success Scale Underperforming Technical Team Software Review 8

SaaStr

JULY 15, 2022

That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them. And each of those webinars will probably produce at least one customer if you do it every single week in scale.

Scale 264

Scale Outsourcing Services Sales Hiring VP of Engineering 264