SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. This was a 30 year mega trend into the future. FULL TRANSCRIPT BELOW.

Software Review 178

Software Review Scale Technical Review SaaS 178

Totango

FEBRUARY 22, 2021

For example, our clients in the hospitality industry used Totango to pivot and survive by quickly embedding digital best practices straight from the Totango SuccessBLOC marketplace. Meanwhile, our digital-native customers, like Zoom , looked to Totango to support the immense challenge of onboarding millions of new customers.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SmartKarrot

AUGUST 29, 2022

Apply here: [link] Role: Strategic Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Marketplacer As a Strategic Customer Success Manager, you will own the client relationship after a handoff from the Business Development team. Identify and develop upsell and cross-sell opportunities with the Sales team.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

OPEXEngine

NOVEMBER 12, 2019

These companies have figured out a new paradigm: They are using scale to generate the benefits of leadership economics for their customers and they are combining an insurgent mission with technology to better understand (and deliver) what individual customers want. Ditto for leaders like Apple, Vanguard and Salesforce. Scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. That being said, there’s a trend that I’m especially bullish about for the next years: the arrival of millennials to power. Almost every step requires paperwork and postal service, many entail physical presence. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

OpenView Labs

APRIL 28, 2021

Content marketing, in its simplest form, is creating and distributing content in order to build awareness about a product or service. Or is it to build brand awareness, exhibit thought leadership, drive organic traffic, or something else? This trend is only on the rise as more and more companies realize the power of communities.

Data 55

Data Marketing Content Marketing Software Review 55

Sales Hacker

MARCH 18, 2019

He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Leadership is critical, understanding the vision and the ambition of the company and where they’re going.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SmartKarrot

DECEMBER 8, 2020

Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions. Act as the Customer Success champion by maintaining a robust understanding of key industry trends, regulatory changes, and technology developments. Drive product adoption and ongoing usage of Snaps platform and services.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

SmartKarrot

MAY 13, 2021

Identify industry trends and best practices that can be used to drive opportunities for the company and department improvements. Work collaboratively across departments to ensure customers are aware of all LeagueApps programs and services beyond the core platform.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

MARCH 30, 2022

The signs that a change is needed can come externally, like a new trend or wave that impacts your product, business, or mission. So, Atlassian wants to empower other builders to serve all kinds of teams, and the company embraces its ecosystem made up of 1500 marketplace products and third-party apps. Leading With Empathy.

Scale 224

Scale Sales Hiring Marketplace as a Service Construction 224

BetterCloud

MAY 25, 2023

The rapid growth of SaaS adoption, expansion of the SaaS marketplace, need for cost optimization and efficiency, lack of visibility and governance, security and compliance concerns, and an increasing business focus on ROI and value optimization are all driving the increased importance of managing SaaS expenditure.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? So, the noise is going to be the uber trend for the future, more of it. We’re seeing that the marketplace is becoming like more and more noisy, right? AUDIENCE QUESTION 3: We’re seeing that the marketplace is becoming like more and more noisy, right?

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

Sales Hacker

MARCH 2, 2020

I’ve pulled together the top 97 books from a range of sales disciplines to give you the information you need to stay relevant, lead conversations, understand the trends — and of course, improve your game. Wooden on Leadership. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

JUNE 25, 2021

No business can survive in the long run without a loyal customer base for its services or products. As its name should communicate, the Customer Development model focuses on developing customers for the product or service your startup is building. You must listen to feedback, track industry trends, and adapt to retain customers.

Development 10

Development SaaS Sales Hiring Marketplace as a Service 10

SmartKarrot

MAY 15, 2020

All services and products in the market have a certain lifecycle. Only those products that survive the test market are then introduced to the customer base in a marketplace – thus starts the introduction phase. It should rather be oriented to the task of market leadership and not in raising product awareness among the general public.

Strategy 10

Strategy Marketplace as a Service SaaS Scale 10

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! I can point you to tons of stuff on our blog that can do that, but I do want to give you five kinds of things I’ve noticed that are trends in all product led growth companies that I’ve personally done. Self-service freemium to feed the funnel.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118

Sales Hacker

JUNE 20, 2022

In a recession, there will be a lot of “noise” in the media and marketplace. It can be difficult to identify reliable information, especially on buyer trends and changes. Recessions are times when you must have an elevated view of yourself and the value of your products and services. Don’t be tempted to discount.

Sales Hiring 84

Sales Hiring Strategy Sales Leadership 84

SaaStr

FEBRUARY 18, 2020

And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace. It’s about winning together and building that relationship and that dynamic between the marketing leadership and the CEO is key to doing that. Maria : Right now a big trend is consolidation of IT.

Scale 210

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 210

SmartKarrot

MAY 30, 2022

Provide thought leadership to shape CSM group at the business, regional and global level. Identify key trends, risks, opportunities and create action plans to mitigate during quarterly reviews. Develop a differentiated and multi-channel customer journey across the client lifecycle.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Intercom, Inc.

SEPTEMBER 26, 2019

? ?. It’s hard to find a hotter trend in Silicon Valley than the idea of turning your product into a platform. The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? Those are big amazing companies.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Chart Mogul

APRIL 24, 2020

With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Ben Horowitz teaches us the traits of peacetime and wartime CEO’s. Arrested attention. Click To Tweet.

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

Neil Patel

DECEMBER 4, 2020

How do you stand out in such a highly-competitive marketplace? What are the key trends that you see in your most successful clients? Measuring the ROI of Amazon Marketing Consulting Services. The ultimate measure for any marketing service is how much demand and sales it drives. Thought Leadership on Amazon Marketing.

Consulting 112

Consulting Outsourcing Services Marketing Underperforming Technical Team 112

SaaStr

AUGUST 15, 2020

So what’s happening right now and trends, and then we’ll do a little speculation about the far future and where to those trends go over time. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. Talk about what the near term trends are. Jay Snyder: Yeah.

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189

User Pilot

SEPTEMBER 4, 2023

The Significance of the Blue Ocean Strategy In an increasingly crowded marketplace, the blue ocean strategy offers companies the opportunity to break out of hypercompetitive red oceans. With globalization and advancing technology, products and services are becoming commoditized faster than ever. Corrective actions can address any gaps.

Strategy 73

Strategy Technical Review Business Innovation 73

ChurnZero

JUNE 22, 2021

Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Totango

MARCH 29, 2022

This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace. It makes reporting to leadership so much easier on why engagement is low and how can we improve,” she says. Here’s how Totango and HubSpot help teams to create an improved customer journey.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. In what you’ll see is a trend in high-value field-sales oriented companies, their website doesn’t list pricing, and instead offers product demo — pushing you towards a rep. ACV and $17M ARR.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

User Pilot

SEPTEMBER 4, 2023

The Significance of the Blue Ocean Strategy In an increasingly crowded marketplace, the blue ocean strategy offers companies the opportunity to break out of hypercompetitive red oceans. With globalization and advancing technology, products and services are becoming commoditized faster than ever. Corrective actions can address any gaps.

Strategy 52

Strategy Technical Review Business Innovation 52