Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

SEPTEMBER 29, 2023

Many of you are familiar with this visual, most likely created by an investment firm. Any startup in any reasonable category likely has dozens of competitors, and Altman believes the best strategy to compete in 2023 and beyond is multi-product. You have to keep investing in the new product while getting back to the current product.

Scale 235

Scale Scaling Startup Sales Hiring 235

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? Our belief in a modern support model will never change, but we’ve spent a lot of time iterating on how best to scale our support. Three options when scaling customer support. Automation.

Scale 178

Scale Customer Support Scaling Strategy 178

SaaStr

DECEMBER 5, 2023

Despite what we’ve seen post-2020/2021, there has been a surge in AI investments, with AI companies at the infrastructure layer hitting a hundred times valuations at early funding stages. Undeniably, there is a need for a transformative CS strategy. There’s concern that valuation trends seemed to mimic previous market bubbles.

Investment 148

Investment Scale Sales Hiring Marketing 148

SaaStr

JUNE 7, 2023

Scaling a tech startup doesn’t come easy, and when you’ve tried all the conventional SaaS advice, it might be tempting to give up. But before the years of rapid scaling, it took the company a little while to hit its stride. What Did WorkRamp Do Differently to Scale? But sometimes, the road less traveled is the path to success.

Scale 205

Scale Scaling SMB Marketing 205

SaaStr

FEBRUARY 17, 2022

She reveals how customer centricity, operational rigor, and data-driven strategies drove Airtable to scale and serve over 300,000 organizations, including 80% of the Fortune 100. Invest in your tech stack so that you keep growing while you scale. Rely on data-driven marketing strategies to understand customer consumption.

Engineering 228

Engineering Scaling Marketing Acquisition 228

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. An omnichannel engagement strategy ensures consistency across all customer touchpoints for a seamless brand experience. ” on a scale of “Very Easy” to “Very Hard.”

Retention 75

Retention Metrics Strategy Scale 75

SaaStr

MAY 5, 2021

I like to equate this stage to Warren Buffett’s famous law of uninterrupted compounding interest—there is a significant difference between investing early and often into an IRA versus starting later in life. . The prior stages were all about scaling our core product and our product function. 50-75M: Determine your second act.

Strategy 278

Strategy Scale Innovation Interviewing 278

SaaStr

SEPTEMBER 14, 2023

But with that out of the way, let’s talk just enough about financial accounting to explain why Big Tech Companies both acquire smaller ones — and do corporate VC investment. Because in the short-term, it often costs basically close to nothing to acquire a smaller startup with cash on hand, or do a corporate VC investment.

Acquisition 241

Acquisition Investment Headcount Banking 241

SaaStr

NOVEMBER 25, 2022

Scale-ups are exciting. Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. On top of considerable dedication, creating a scale-up requires a functional edge—a unique and unreplicable capability compared to the players in the industry.

Scale 227

Scale Scaling Marketplace as a Service Entrepreneurship 227

SaaStr

JANUARY 6, 2021

How do you scale a company based that can be collaborative for everyone in your org — from finance to marketing? Howie Liu, CEO and Co-Founder @ Airtable shares the strategies he used to gain traction with a low-code platform. Invest in your own personal growth similar to how you would actively solicit venture investment for capital.

Scale 201

Scale Software Review Scaling Sales Hiring 201

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

Scale 79

Scale Scaling Strategy Social Media 79

SaaStr

JANUARY 7, 2021

Zendesk’s Sharon Prosser, VP Worldwide SMB Sales & XDR, and Astha Malik, VP GTM Strategy, Planning, and Enablement share some guiding principles about how their company has grown and enriched many markets. 3 Invest in people. Invest in long-standing employees and reward them for agility and excite them about movement.

Scale 197

Scale Scaling Sales Hiring SMB 197

SaaStr

FEBRUARY 27, 2023

This was Storyblok’s strategy when it started expanding its team. Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. They also hired a VP of Partners who knew how to scale B2B software.

Scale 199

Scale Sales Hiring Sales Recruiting Scaling 199

SaaStr

SEPTEMBER 16, 2022

However, global growth is challenging, and it takes the right strategy, preparation, and business model to achieve it. Or do you actually have something worth scaling?”. This doesn’t simply mean that you’ve had a lot of sales, but instead that you’ve won over lots of repeat customers and have demonstrated a strategy that works.

Scale 210

Scale Scaling Sales Hiring Marketing 210

Intercom, Inc.

JULY 2, 2020

And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . Championing this strategy is Pam Dodrill , Zapier’s VP of Customer Support and Success, whose team works with the company’s more than 100k paying customers and 3 million users.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

SaaStr

SEPTEMBER 14, 2023

But with that out of the way, let’s talk just enough about financial accounting to explain why Big Tech Companies both acquire smaller ones — and do corporate VC investment. Because in the short-term, it often costs basically close to nothing to acquire a smaller startup with cash on hand, or do a corporate VC investment.

Acquisition 208

Acquisition Investment Headcount Banking 208

SaaStr

JULY 18, 2023

In this session, CEO and Founder Christina Cacioppo, and GM of EMEA Andrew Foley, reveal the strategies that have propelled Vanta’s remarkable scaling success despite the constraints of the capital-restricted environment. Focus on solving customer problems first and cash problems later.

Strategy 221

Strategy Scale Sales Hiring Startup 221

SaaStr

APRIL 26, 2023

But you’re falling, dodging, climbing, and hoping to scale the top of a mountain. Keep reading to learn Robertson’s five customer marketing strategies guaranteed to grow your business. Scale Intentionally and Make Trade-Offs As you grow your org, you may ask yourself, “What am I looking for? Who am I hiring? The answer?

Scale 219

Scale Strategy Marketing Education 219

SaaStr

DECEMBER 14, 2022

Yamini Rangan, CEO at HubSpot, has many insights on how to serve SMB customers at scale. In 2022, SMBs have had to develop strategies that drive the most value and be more efficient with their capital. So when it comes to portioning your budget to the long tail, you need to have a clear strategy for allocating your finite resources.

Scale 228

Scale SMB Scaling Innovation 228

SaaStr

APRIL 1, 2023

The 4 things you need to win as a SMBTEch startup are: Efficient GTM Commitment to customer success Product strategy that drives strong net dollar retention and grows your existing customer base Patience Of course, this is by no means comprehensive. Know Your Customer and be choosy as you scale. Building community can be a superpower.

Scale 201

Scale SMB Merchant Services Payment Methods 201

Agile Payments

AUGUST 22, 2023

6 Financial Strategies for Maximizing Corporate Efficiency “A strategy, even a great one, doesn’t implement itself” Jeroen De Flander, Author of The Art Of Performance In the corporate world, inefficiency is a very dangerous field. In this context, the role of financial strategies cannot be overstated.

Strategy 88

Strategy Technical Review Technology Scaling 88

SaaStr

MARCH 7, 2023

PST, to unveil the data behind effective scaling. Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. What are companies doing today to scale efficiently? It was a tough growth environment, but it feels like it’s changing in 2023.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

SaaStr

JANUARY 21, 2022

You might feel confused about where to begin, how to scale up, which mistakes you should avoid, and things you should consider before expanding. Now, let’s look at ten learnings that Dorian gathered while scaling Grammarly from a Consumer to an Enterprise brand with B2B offerings. Enter your email below for the latest SaaStr updates.

Scale 210

Scale SMB Enterprise Sales Hiring 210

Tom Tunguz

APRIL 16, 2020

Both are equally viable strategies. Venture capital, debt, or negotiating better cash collections (multi-year prepay) are all viable strategies to position the business to press its advantage. In this position, a business should focus on satisfying existing customers and invest in product advances. Fortune favors the bold.

Strategy 310

Strategy Startup Venture Capital Acquisition 310

FastSpring

SEPTEMBER 16, 2022

You may already be thinking about ways to reduce your expenses and shift your overall growth strategy. And Kurt believes that iterative pricing can be a highly effective strategy during volatile markets. Schedule a demo to learn how we can help you scale across borders to go farther faster. But what about pricing?

Pricing 118

Pricing Payment Solutions Payment Services SaaS Payments 118

SaaStr

FEBRUARY 15, 2024

What’s your most recent disclosed investment? Offering a suite of solutions dedicated to supporting multifaceted billing needs and revenue operations, I believe Metronome serves as the perfect scaling partner for innovative businesses and software companies. What’s your sweet spot for investing — check size, stage, type of deal?

Scale 236

Scale Software Review Payment Features AI 236

SaaStr

MARCH 29, 2023

Xero’s Global Chief Strategy Officer, Damien Tampling, takes a philosophical look at some aspects and nuances to consider wherever your business is on this journey. When starting and scaling a company, it’s important to keep returning to what makes you unique. Customer engagement: Distinctive interactions you foster.

Sales Hiring 182

Sales Hiring Scale Strategy Metrics 182

SaaStr

FEBRUARY 9, 2024

In a product-led growth strategy, the product serves as the focal point of your company’s marketing and strategies. GC thinks about building out your Go-To-Market team in 3 ways: Short vs. long-term needs Product maturity Experimental vs. scale Short-term vs. long-term needs. Experimental vs. Scale.

Scale 265

Scale Sales Hiring Sales Marketing 265

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

Scale 52

Scale Scaling Strategy Social Media 52

SaaStr

DECEMBER 21, 2023

What’s your most recent disclosed investment? What’s your sweet spot for investing — check size, stage, type of deal? What’s your sweet spot for investing — check size, stage, type of deal? Canvas Ventures manages $835 million in AUM, currently investing out of our third, $350 million fund.

Scale 230

Scale Venture Capital AI Generative AI 230

Intercom, Inc.

AUGUST 24, 2021

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. Are the tools you’re using capable of scaling with you? to your resolution time.

Scale 129

Scale Customer Support Scaling Headcount 129

SaaStr

APRIL 25, 2023

In last week’s Workshop Wednesday , President Sales & Field Engineering Chris Donato and SVP Business Development & Ecosystem Shelli Vivona shared how to scale out a go-to-market org. Their high NRR emphasizes the importance of the land and expand strategy Celonis depends on. Four months later, they invest again.

Scale 185

Scale VP of Engineering Sales Hiring Engineering 185

Casey Accidental

MARCH 29, 2022

A common issue leaders in product management, design, or engineering face is justifying investment in the “non-sexy” stuff. I’ll walk through some frameworks and examples from my career on how to drive excitement and investment in these critical areas that may not be properly valued or staffed currently in your organization.

Investment 139

Investment Underperforming Technical Team User Experience Scale 139

Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. When done right, these modern conversational support tools can supercharge your team’s capabilities and help you deliver personal, efficient support at any scale.

Strategy 138

Strategy Scale Investment Scaling 138

CustomerSuccessBox

JUNE 21, 2022

Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale. appeared first on.

Scale 52

Scale Onboarding Scaling Strategy 52

Neil Patel

JANUARY 1, 2023

In a rapidly growing and increasingly competitive digital landscape, it’s more important than ever for large businesses to have a comprehensive and effective enterprise SEO strategy. In this piece, I discuss some of the steps you need to make an enterprise SEO strategy work for you or your agency. What Is Enterprise SEO?

Enterprise 93

Enterprise Strategy Technical Review Scale 93