SaaStr

JANUARY 6, 2021

We also recommend diving into some of our top articles on how to succeed during the interview process and your first few months once you’ve gotten the job including: How to Succeed as a First-Time VP of Sales. ClickFlow , a SEO experimentation tool, is looking for aVP of Sales to help them scale over the coming year. Apply here.

Sales Hiring 322

Sales Hiring Scale Payment Solutions Payments 322

FastSpring

DECEMBER 7, 2023

But if you’re not dealing in mergers and acquisitions every day like Carl is, you might have a lot of questions about how to best position your business if you’re interested in selling. How you should think about building a sellable business. What factors beyond financials makes a target even more valuable. Jump to highlights.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Neil Patel

DECEMBER 2, 2020

Thankfully, there’s recruiting software that helps you do precisely that and then some. With so many recruiting software options to choose from, the problem is that it quickly becomes an overwhelming choice to make. No one wants to invest in tools that aren’t entirely useful to their process. You’re hardly alone in that camp.

Payment Solutions 91

Payment Solutions Software Review Software Scale 91

Neil Patel

SEPTEMBER 11, 2020

You’d probably work on growing your business, right? Maybe you’d spend it creating new marketing campaigns to generate more revenue. Regardless, the average small business owner spends five hours every pay period running payroll. The best payroll services exist to simplify the process of paying your employees.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

SaaStr

MAY 10, 2021

There’s one theme we’ve reiterated over the years, at least since 2017 or so when we interviewed the CEOs of Twilio and Veeva back-to-back : To grow quickly after $100m ARR, you probably need a second core product. In fact, now it’s more than 2x the size of its SaaS software alone. The only question is when.

Merchant Services 177

Merchant Services SaaS Payments SMB Payment Solutions 177

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so it felt like it was a place that was ripe for new software products. And that was the origin story.

Payment Solutions 116

Payment Solutions Payment Methods Payment Services Payments 116

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Preserving optionality.

Scale 152

Scale Payment Services Payment Methods Scaling 152

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Want to reduce customer churn? What is customer churn?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Watch the two minute clip for more details.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model? SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. an invoicing app. You can message detractors in-app or via email. They are your most loyal customers.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Lessons for scaling high-growth organizations.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

FastSpring

MARCH 27, 2023

“It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” There are now over 150 enterprise companies using the platform.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. This is most visible among publicly traded companies.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

APRIL 4, 2024

In this episode of Growth Stage, we interview John, Chief Sales Officer of Demandbase , about his adventures solving exponential growth puzzles within organizations like Canva and others using both PLG and sales-led growth motions. Are you looking for a merchant of record that will partner with you to grow your business internationally?

Scale 157

Scale Sales Payment Methods Merchant Services 157

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. They’ve built a new process of guided selling, which Neil discusses during the show.

Scale 104

Scale Payments Technical Advisors Sales Recruiting 104

ProfitWell

FEBRUARY 19, 2020

ReCharge has not only made it work, but the company has been able to scale globally via remote work. She also mentions that technology enabled ReCharge, and the entire company has had a remote-first mindset embedded into its culture. ReCharge has a streamlined approach to Zoom interviews. Remote has wrinkles.

Scale 54

Scale Scaling Sales Hiring Payment Services 54

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Yeah, great.

Scale 161

Scale Sales Recruiting Scaling SaaS Payments 161

GetUplift

FEBRUARY 14, 2024

This happens in every industry… … like in this example from the accounting software industry: And in this one… … And this one… …Aaaand this one… “Built for your business, simple, easy, for business owners…” Any of these brands could simply use their competitor’s headline and you wouldn’t be able to tell the difference.

B2B 65

B2B Technical Review Payment Solutions Scale 65

Baremetrics

JANUARY 17, 2022

Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. But if they succeed, they may connect with leads better and get a considerable extra replenishing of the revenue. What’s the difference between free and paid newsletters?

Management 95

Management Payment Solutions Scale Payment Methods 95

ProfitWell

FEBRUARY 19, 2020

ReCharge has not only made it work, but the company has been able to scale globally via remote work. She also mentions that technology enabled ReCharge, and the entire company has had a remote-first mindset embedded into its culture. ReCharge has a streamlined approach to Zoom interviews. Remote has wrinkles.

Scale 41

Scale Scaling Sales Hiring Payment Services 41

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Neil Patel

MARCH 25, 2021

For this reason, you can get started with MailChimp early using the tool for free as you get your feet wet with email marketing and then move to a paid plan as you scale. When it comes to marketing, sales, and CRM software, HubSpot has become one of the top players. Imagine doing this by hand, without a central dashboard to guide you.

Payment Methods 144

Payment Methods Social Media Marketing Business 144

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. You’ll save time and money in the long run.”

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base. Avoid feature blindness with in-app announcements. Collect feedback with in-app surveys and take action.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base. Avoid feature blindness with in-app announcements. Collect feedback with in-app surveys and take action.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. As you scale, I don’t know if your role changes as much as your flexibility shifts. It’s always like that, and at scale it becomes even more so.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. What ratio of revenue is healthy for professional services to account for? Here’s what Eyal and Megan talk about: How to develop software faster.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

FastSpring

JUNE 11, 2024

Affiliate marketing can be a great growth lever to scale your digital product business, but how can you drive meaningful growth with the right affiliates without losing out to fraud or shady attribution schemes? Are you looking for a merchant of record that will help you grow your subscription software business?

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

OpenView Labs

APRIL 11, 2019

I started the growth team and scaled Dia&Co’s customer acquisition and retention strategies. This helped scale Dia&Co to now over 4 million users and over $90 million in venture funding. This helped scale Dia&Co to now over 4 million users and over $90 million in venture funding.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. He’s worked with everyone from Fortune 500 companies to startups helping them develop content marketing strategies that align with their business goals. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. Grasswire, it was because we had no team and no monetization strategy, which I do not recommend. All of the cool ideas that you had, you would get really clear feedback about what was going on, but if it was a good idea, it would really move the needle in revenue and volume.

Acquisition 138

Acquisition Software Review Payment Methods Marketplace as a Service 138