Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. We hear from Tara Bryant again, on moving upmarket.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Userpilot is a product growth platform with feedback, analytics, and engagement features.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Navint

FEBRUARY 20, 2019

Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Navint clients expect vendor-neutral recommendations and best practices in implementations and integrations.

Payments 53

Payments Technology Scale Revenue 53

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. But there’s another reality that businesses now have to contend with: the brief is getting harder and harder to nail. To navigate the current minefield of growth, businesses need to shift their focus. From legacy business to subscription service.

Scale 211

Scale Payments Subscription Payment Features 211

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Preserving optionality.

Scale 150

Scale Payment Services Payment Methods Scaling 150

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Want to reduce customer churn?

SaaS Payments 86

SaaS Payments Churn Underperforming Technical Team Payment Methods 86

Neil Patel

SEPTEMBER 11, 2020

You’d probably work on growing your business, right? Maybe you’d spend it creating new marketing campaigns to generate more revenue. Regardless, the average small business owner spends five hours every pay period running payroll. The best payroll services exist to simplify the process of paying your employees.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. At Square, I manage a product called Square Invoices.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Lessons for scaling high-growth organizations.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Yeah, great.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. an invoicing app. Interview them to understand what you can do to wow and turn them into raving fans.

SaaS Payments 73

SaaS Payments Payment Solutions Software Review Interviewing 73

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. The licensor enjoys a new revenue stream. A supply chain management system licenses a BI application.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so the MVP really was an API to initiate and reconcile payments, specifically, ACH and wires is what we started with.

Payment Solutions 101

Payment Solutions Payment Methods Payment Services Payments 101

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. In the case of paid emails, subscribers pay for their newsletter subscription.

Management 95

Management Payment Solutions Scale Payment Methods 95

FastSpring

APRIL 4, 2024

In this episode of Growth Stage, we interview John, Chief Sales Officer of Demandbase , about his adventures solving exponential growth puzzles within organizations like Canva and others using both PLG and sales-led growth motions. Are you looking for a merchant of record that will partner with you to grow your business internationally?

Scale 147

Scale Sales Payment Methods Merchant Services 147

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

User Pilot

JULY 27, 2023

Revenue growth rate : This measures the rate at which the company’s revenue is growing over a specific period. A higher revenue growth rate generally indicates positive business performance. A higher revenue growth rate generally indicates positive business performance.

Sales Hiring 88

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Prior to Pipe, Harry co-founded Skurt raising over $11M in the process before being acquired by Fair.com. Harry Stebbings of Stride.VC

SaaS Payments 210

SaaS Payments Payment Methods Finance Payments 210

FastSpring

MARCH 27, 2023

Founded in 2019, Cognota is the first and only LearnOps platform for corporate learning and development teams. There are now over 150 enterprise companies using the platform. Stream the full interview below or find it wherever you listen to podcasts. Ryan called it a light bulb moment out of which the idea for Cognota was born.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Watch the two minute clip for more details.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

ProfitWell

DECEMBER 16, 2019

Recur 2019 is over, but the journey toward subscription truth is not. We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Our hallmark conference followed, featuring insights and inspiration from some of the brightest in the subscription space.

Scale 41

Scale Payment Methods Payment Services Payments 41

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. The first few dozen courses that we published on the platform were authored by the Pluralsight co founders. So, let me walk you through that.

B2B 133

B2B B2C Scale New CTO 133

User Pilot

AUGUST 15, 2023

Although the subscription model is the preferred SaaS option, you’ll still have some questions to answer. Likewise, you’ll also need a way to convince prospective customers to commit to ongoing payments. In SaaS, this often refers to customers who immediately renew their subscription plan.

ChatGPT 75

ChatGPT SaaS Payments Marketing Social Media 75

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. I say profitable as we are using our client's’ financial data to determine what to pay, or often not pay, in the digital advertising platforms we manage. Geoff: Someone once told me. Soren used to be a rocket scientist.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

AUGUST 6, 2020

358: Chen Amit is the Founder & CEO @ Tipalti, the only global payable automation platform that scales with you and now remitting $5Bn annually across 3M suppliers. How does Chen think about aligning revenue scale to your customers? Below, we’ve shared the transcript of Harry’s interview with Chen. I hear you.

Sales Hiring 228

Sales Hiring Payment Services Payment Solutions SaaS Payments 228

How To Buy Saas

DECEMBER 1, 2020

Most of the saas businesses are based on the subscription model. A lot of saas businesses consider offering free trials or plan to allow potential buyers to test the saas before buying. Saas businesses generally prefer launching their MVP on saas marketplaces before getting into organic growth. Create your product demos.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

MAY 9, 2024

Understand Your Customers To design a successful customer onboarding process, research your customers to understand their goals , problems, and the context in which they operate. Use the insights from market research , surveys and interviews, and conversations of your customer-facing teams to create user personas representing main user types.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Intercom, Inc.

NOVEMBER 25, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And what that means is that, of course, we’re going to make business decisions that make us money or that reduce cost or improve revenue. Customer retention is the new conversion.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Below, we’ve shared the transcript of Harry’s interview with Travis. Loving our podcast content? Harry Stebbings.

Underperforming Technical Team 156

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 156

ProfitWell

MAY 8, 2020

How are churn and new revenue trending over time? Jay Nathan , B2B SaaS retention, expansion, and scaling expert, says: “We are all in sales.”. Get it right and your customer success strategy can decrease customer acquisition costs, increase lifetime value, and make a direct impact on your revenue potential. MRR LOSS +1.36%.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

Sales Hacker

SEPTEMBER 15, 2020

Our second sponsor is Outreach , the number one sales engagement platform. Leveraging the next generation of artificial intelligence, Outreach allows you to deliver consistent, relevant and responsible communication for each prospect every time, enabling personalization at scale that was previously unthinkable. Go to go.regie.io.

Leadership 63

Leadership Payments Scale Payment Methods 63

SaaStr

AUGUST 9, 2019

What ratio of revenue is healthy for professional services to account for? You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. How does Vikas think about professional services? Eyal Manor.

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

FastSpring

FEBRUARY 23, 2023

I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, and more. Learn more about our localized branded checkout.

Payment Solutions 141

Payment Solutions SaaS Payments Strategy Software 141