SaaStr
SEPTEMBER 17, 2021
Vimeo just hired their first sales rep 3 years ago to spearhead $20k+ deals … and now they have 100 reps, and are on track to double that headcount. Key was putting a team of their very best engineers on figuring out a clear margin KPI, and finding a way to do it and to not just maintain but improve quality and user experience. #6.
Payrix
APRIL 10, 2025
As a result, leading platform providers in the space are implementing strategic payment solutions to help generate more revenue from their existing customer base, create stronger relationships with users, and streamline the payment experience for everyone involved.
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Intercom, Inc.
FEBRUARY 9, 2021
Increasing your chat support offering doesn’t have to mean increasing headcount, however; it’s also about finding smart ways to make your chat tool work harder (and smarter) for your team. Using chatbots is one way to do this, enabling you to meet the expectation of a rapid, efficient support experience without needing more team resources.
SaaStr
OCTOBER 11, 2023
They put so much focus on the user experience, and A/B tested everything to make it as easy as possible to get started. For about four quarters, monday kept headcount flat and went from negative to epic cash flow. So, they were forced to build a product that automatically converts. And it worked. How did it work?
Intercom, Inc.
MARCH 17, 2021
Through close collaboration, these teams are able to drive down customer pain and friction within the product and create better user experiences. If you’re a customer support team and you’re not using technology for efficiency, there will be roadblocks ahead. When it comes to technology and humans in support, they go hand-in-hand.
Outseta
JANUARY 20, 2020
You can build a big company without a huge sales team I mentioned Buildium had a low price point product and needed to invest heavily in customer service—in the early days that meant that we couldn’t add much headcount in other areas of the business. You read that right—two! Use that as an opportunity and a competitive advantage.
Intercom, Inc.
DECEMBER 15, 2020
Zapier’s support organization currently stands at close to 100 in headcount – almost a third of the entire company. The reason for this is because at Zapier, customer support is truly embraced as a window into the perspective and experience of the customer.
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