HubSpot’s Michael Redbord on staying in touch with your customers as you scale
Intercom, Inc.
JULY 11, 2019
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. If you’re a leader, he says, don’t try to scale your job. Companies are fundamentally misunderstanding where their growth comes from. Scaling support as you grow.
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