Kellblog

JANUARY 30, 2021

Leadership matters. It’s as if we forget the lessons of the beer game developed by MIT. I was used to remote work for individual creative positions such as writer or software developer. Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Intercom, Inc.

MARCH 12, 2019

We tracked customer churn, contraction, expansion and overall health, and correlated the metrics to our relationship managers’ activities. It was critical for us to develop a deep understanding of what was and wasn’t working. Oftentimes these will be your partners in marketing , sales operations, recruiting and senior leadership.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

SmartKarrot

NOVEMBER 7, 2022

Role: Head of Customer Success Operations Location: Remote, United States Organization : Quickbase As a Head of Customer Success Operations, you will collaborate with the VP, GTM Ops and Enablement as well as FP&A and executive leadership in the creation of the Annual Operating Plan (AOP). Apply here: [link]. .

Customer Success 19

Customer Success Outsourced Development Systems Review Government 19

Sales Hacker

SEPTEMBER 16, 2021

This is where the pre-sales professionals are much more consultative with the prospect to better understand use cases and develop a clear value proposition within the product. Then, new sales engineering leadership was introduced to the company with a C-suite mandate to improve middle-of-the funnel conversions. Deal Size: Low.

Revenue 75

Revenue Sales SMB Engineering 75

Kellblog

DECEMBER 27, 2021

Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? The addition of smart contracts were a very a powerful extension that came with Ethereum. Web3 hype peaks. You’d have been laughed out of the room.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

SmartKarrot

APRIL 8, 2022

Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Develop and maintain senior-level relationships within your client base.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Outsourced Development 19

SmartKarrot

JANUARY 20, 2023

He/she will be focused on mentoring and coaching a team focused on client engagement, account planning and strategy, contract negotiation, and commercial business strategy. Collaborate with Sales leadership to drive high retention rates and growth. Govern and develop processes for risk management, OKRs, and customer feedback.

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

OPEXEngine

JUNE 9, 2020

SaaS contracts provide a more predictable revenue stream that can accelerate your ability to recover. There are a number of other examples for a wide range of service providers: Management consulting firms are offering packages for leveraging the Paycheck Protection Program, and other government stimulus resources.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

SmartKarrot

NOVEMBER 29, 2021

Guide customers on non-technical issues such as data security and governance, compliance, and contracting. Forecast accurately and communicate clearly to senior leadership. Develop and execute on account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients.

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

Intercom, Inc.

OCTOBER 1, 2020

It was kind of amazing to think that, even back then, the timelines that mattered were the kind of epic changes you want to bring about in the world, over a period that will transcend the reign of different governments and all sorts of stuff. But you need to make sure that you’re aligned with the sales leadership.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

It was kind of amazing to think that, even back then, the timelines that mattered were the kind of epic changes you want to bring about in the world, over a period that will transcend the reign of different governments and all sorts of stuff. But you need to make sure that you’re aligned with the sales leadership.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Scale Outsourced Development Government 10

SmartKarrot

JULY 30, 2021

Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Key interface point between clients and the delivery, product, and development teams. Recognising and developing business opportunities within your client base.

Customer Success 10

Customer Success Technical Review Scale Outsourced Development 10

User Pilot

MARCH 7, 2024

of leadership roles. I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers. There are very few women in leadership positions and there is a reason for that – it’s not random.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Audacix

AUGUST 11, 2023

Staying up-to-date on the bill as it evolves and preparing with updated data governance, security controls, and response plans will be key. Right from front-of-house customer service teams, to senior executives to your most technical developers and engineers. It's a lot to take in and you certainly can't do it alone.

Outsourcing Services 52

Outsourcing Services Technical Review Cybersecurity Data 52

SmartKarrot

FEBRUARY 2, 2021

Work directly with Developers and Designers to make UX adjustments and improvements. You will be responsible for coordinating with the site leadership team and marketing to maintain and improve customer communication materials, including site presentations, virtual tours, letters and other direct communication mediums.

Customer Success 8

Customer Success Outsourced Development Government Data Analysis 8

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

Sales Hacker

APRIL 6, 2022

Let’s take a closer look at each word: Configure: Configuration of products and services ensures that what you provide is actually available, meets the buyer’s needs and specifications, and can be delivered according to the agreed-upon contract terms. month to 3.42 Increased revenue achievement. Old CPQ vs. New CPQ.

Scale 95

Scale Software Review Marketplace as a Service Outsourced Development 95

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. I mean, New Relic and Algolia, we’re very focused on the developer. So honestly, a lot of developers don’t want to speak to a human. You had to spend a million dollars, you had to have developer experience.

Payment Methods 200

Payment Methods Merchant Services Scale Payments 200

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

FEBRUARY 11, 2020

It’s a new presentation he’s developing. If you have two SDRs, sales development reps, you need … outbound will not work without dedicated people to it. If you have an outbound program, whether it’s in-house, remote, outsourced, whatever it is, I just … 98% of you will have inaccurate metrics.

Scale 193

Scale Outsourcing Services Revenue Outsourced Development 193

Sales Hacker

NOVEMBER 15, 2017

We’d also recommend this guide for any sales managers or business development leaders who are on-boarding new reps. Account-Based Selling / Sales Development. Account Development Representative. Account Development Representative. Average Contract Value. AB Testing. Account-Based Everything / Revenue.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Sales Hacker

FEBRUARY 7, 2018

This means there is no real growth which results in a lower valuation of the company and the firing of the sales leadership. Add a strategic partnership that opens a new segment, for example, Healthcare, Government, etc. This requires that you segment the market, and develop a new GTM plan for that market. Layering of revenue.

Scale 88

Scale Growth Hacking Scaling Sales Hiring 88

SaaStr

JUNE 16, 2020

Also, there is focus on changing terms to try and close and accelerate deals, reducing time commitment requirements for contracts, pricing minimums to get to a yes more quickly, and then also focusing on cash and cash collections by building more efficiency in that process. Contract modifications were still so decentralized.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

GetUplift

DECEMBER 12, 2021

I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. The first thinking system is irrational, spur of the moment thinking that’s emotionally charged and governed by habit. Maslow’s Hierarchy of Needs.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Sales Hacker

NOVEMBER 10, 2020

And we had only two contracts to show from it. And we were bought during the government shutdown in January 2019. But nothing could be done in the government. So government shutdown and our acquisition got through pretty seamlessly. Totally failed leadership by the sales leader, if that’s the case.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

SaaStr

JULY 29, 2020

The second aha that we had was our go-to-market where we wanted to start with all of the startups and small businesses and nonprofits and developers out there who today were using nothing because they didn’t have the budget or technical resources to buy kind of these enterprise-grade services that existed for big companies.

Sales Hiring 172

Sales Hiring Outsourcing Services Scale Sales Recruiting 172

SaaStr

APRIL 7, 2022

We’ll have two full days of thought leadership content, networking opportunities, fantastic food, and fabulous evening events, all in the heart of Barcelona — snag your Europa 2022 tickets and catch up with us on the other side of the Atlantic this summer! 2005: Started as a tech outsourcing company. UIPath History.

Sales Hiring 258

Sales Hiring Scale Sales Recruiting Outsourcing Services 258