SaaStr

NOVEMBER 26, 2019

sales team. ” I took a lot of finance classes because that seemed to be the thing to do, what everyone was doing, even though I ended up hating those classes. I would argue it was one of the first SaaS companies of its time, but back then we called it an ASP, an application service provider. Join us at SaaStr Annual 2020.

Scale 217

Scale Sales Hiring Underperforming Technical Team Sales 217

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Baremetrics

SEPTEMBER 23, 2021

Determining the timing for the release of a SaaS is one of the main conundrums faced by old and new founders alike. The premature release of a product that has major overlooked software flaws can turn off potential customers immediately, with no chance to remedy the bad first impression. Sign up today for a free trial.

Scale 98

Scale Marketing SaaS Underperforming Technical Team 98

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In Casey’s last essay, he covered the differences between regular SaaS companies and SaaS-like Networks. This essay is a collaboration with Gilad Horev.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Baremetrics

OCTOBER 31, 2021

Changing how and where you host your product is one of the most challenging decisions for a SaaS company to. Changing how and where you host your product is one of the most challenging decisions for a saas company to make. It distracts the team from writing new features + fixing bugs. Wait… that’s bad news.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Tom Tunguz

NOVEMBER 16, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. New Relic processes this data and provides interactive reports to identify underperforming code.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

SaaSOptics

AUGUST 11, 2022

Seasoned industry vets may know what their next move should be, but navigating a changing market (especially one in a downturn) is an obstacle for any SaaS founder. In this article, we’ll help you determine the next best step for your business and provide guidance on whether you should raise, sell, merge, or scale your SaaS.

Scale 97

Scale Scaling Technical Review Venture Capital 97

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. You can have the great product and a great team, but the market of small or very niche. And then what’s your unique advantage as a company, as the team? Jyoti Bansal: Yeah.

Sales Recruiting 243

Sales Recruiting Sales Hiring Scale VP of Engineering 243

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

The Angel VC

NOVEMBER 24, 2012

With some delay I'd like to continue my little series: 3rd DO for SaaS startups Create an awesome product This one is a little tricky. But a series on the DOs for SaaS startups would be incomplete without at least one DO about the product I and will focus on a few aspects that I personally feel strongly about.

Startup 136

Startup Underperforming Technical Team SaaS Enterprise 136

ProfitWell

MARCH 12, 2020

10 of the best subscription business tools for SaaS products. Almost half (49%) of American consumers switched companies in 2019 due to poor customer service. Subscription businesses do a lot of onboarding, especially if they’re a SaaS business. Let’s dive in. ProfitWell Retain. ProfitWell Recognized.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. SaaS businesses are obsessed with renewing customers, so why wouldn’t they put the same effort into their employees? Putting people first.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. Hiring a traditional outbound sales team to target CIOs used to be the norm for B2B sales. The post Losing Sleep?

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. As you’d expect from Jason, he didn’t try to sugarcoat things: A top trend I have noticed past 3 years: Startups are MUCH, MUCH worse at finance. No proper finance or account until even after raising millions, even to $5m+ ARR.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

Sales Hacker

AUGUST 26, 2021

That’s how my friend Stacey describes the way sales compensation plans have changed over the last 15 years of her SaaS career. All additional clauses in your plan were probably introduced because of a bad past incident by a rep. Don’t be hard on RevOps and finance folks for putting guardrails up.

Software Review 96

Software Review Compensation Payment Features Underperforming Technical Team 96

OpenView Labs

AUGUST 2, 2019

Giving in to stress and frustration only leads to bad decisions that could eventually sink you. As Gary Gaspar points out , finance is another one of the biggest sources of startup stress. CEOs who neglect finance by focusing exclusively on other things like product innovation and salesmanship are doomed to fail.

Startup 40

Startup Part-Time VPE Payment Solutions Underperforming Technical Team 40

OpenView Labs

JUNE 10, 2019

It’s easy to forget that SaaS product management is a relatively new, and still emerging, function. For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today). Team Alignment. Table of Contents.

Management 55

Management SaaS Scale Sales Recruiting 55

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. The four major SaaS life cycle stages we’ll cover: Pre-startup. Let’s get started.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

OPEXEngine

NOVEMBER 21, 2019

During the annual budget and planning process, SaaS Finance leaders focus on making sure that resources are allocated appropriately across the company so the company achieves its performance goals – usually revenue and profitability goals – for the upcoming year. Magic Number. The larger the company, the higher the multiple, ie.,

Sales Hiring 45

Sales Hiring Underperforming Technical Team Scale Customer Lifetime Value 45

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. *

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Kellblog

AUGUST 7, 2019

In this post we’re going to look at the management accounting side of multi-year SaaS deals that grow in value over time. the right for 1,000 people to use a SaaS service) – so the payment structure is purely financial in nature and not related to customer value. Let’s take an example from this KPMG data sheet on ASC 606 and SaaS.

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. for cloud SaaS software at Global Payments.

Payment Solutions 78

Payment Solutions Payments Payment Services SaaS Payments 78

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

ProfitWell

FEBRUARY 28, 2020

Plus, Pipe, a B2B SaaS financial platform, raises $6 million. Pipe , a B2B SaaS financing platform, has raised $6 million in funding to help growing startups avoid dilution. And with Pipe, we see three young serial entrepreneurs create a solution for “the canonical cash flow issue in SaaS startups.” What's down the Pipe?

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Dare I say SaaS.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Net dollar retention becomes the top SaaS metric. Management changes , as leadership teams drift from a spirit of value creation for customers to value extraction from them.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 137

Scale Underperforming Technical Team Sales Hiring Interviewing 137

Sales Hacker

JANUARY 17, 2018

In this guide, I will teach you the fundamentals of Lead Qualification for inbound and outbound sales development, and give you actionable steps you can take to maximize your Revenue per Lead. Sales and Marketing Alignment is a trending topic and the role of Sales Development has been growing fast. What Is Lead Qualification?

Scale 86

Scale Underperforming Technical Team Payment Methods Sales Hiring 86

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In Casey’s last essay, he covered the differences between regular SaaS companies and SaaS-like Networks. This essay is a collaboration with Gilad Horev.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Dare I say SaaS. Our team is in Room 111. They were self taught developers. But we provide a combination of APIs and software.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179