SaaStr

NOVEMBER 26, 2019

sales team. ” I took a lot of finance classes because that seemed to be the thing to do, what everyone was doing, even though I ended up hating those classes. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. Want to see more content like this? Good afternoon.

Scale 213

Scale Sales Hiring Underperforming Technical Team Sales 213

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 172

Scale Underperforming Technical Team Scaling Leadership 172

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

FastSpring

APRIL 26, 2022

It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And those teams really wanted APIs and web hooks and event logs, and those developer things.

Payment Solutions 104

Payment Solutions Payment Methods Payment Services Payments 104

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. How to Find a Good Consultant – Getting the Interviewing Process Right.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. As you’d expect from Jason, he didn’t try to sugarcoat things: A top trend I have noticed past 3 years: Startups are MUCH, MUCH worse at finance. No proper finance or account until even after raising millions, even to $5m+ ARR.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 135

Scale Underperforming Technical Team Sales Hiring Interviewing 135

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 81

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 81

SaaStr

SEPTEMBER 10, 2020

To date, the company has raised $120M in financing from Battery Ventures, Insight, Venrock, Costanoa, Bain Capital, and Salesforce Ventures to name a few. What can teams do to bring their themes to life? Below, we’ve shared the transcript of Harry’s interview with Latané. Who is involved? What needs to be ready? Harry Stebbings.

Scale 167

Scale Sales Hiring Software Review Technical Review 167

Sales Hacker

APRIL 26, 2019

when interviewing for a sales position? You answered the sales interview questions in a way that made you look like a winner. Now, some people may feel that nailing an interview is a hit-or-miss proposition. There are concrete ways to be sure you’ll shine every time you sit down to an interview.

Sales Recruiting 21

Sales Recruiting Interviewing Sales Hiring Underperforming Technical Team 21

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? Web3 hype peaks.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 148

Scale Payment Services Payment Methods Scaling 148

FastSpring

MARCH 10, 2023

Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. Stream the full interview below or find it wherever you listen to podcasts.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Andreessen Horowitz

DECEMBER 5, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. But along the way we found that the tool that we’d built was really interesting to a lot of other developers.

Sales Hiring 83

Sales Hiring Sales Recruiting Banking Outsourced Development 83

OpenView Labs

JUNE 10, 2019

For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today). They know the immense value of user input and customer development. Team Alignment. Table of Contents. Best Practices. Creating a PM Function.

Management 55

Management SaaS Scale Sales Recruiting 55

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. Here’s what Eyal and Megan talk about: How to develop software faster. Missed the session? The emergence of new A.I. Eyal Manor. Megan Lueders.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

Sales Hacker

JUNE 16, 2020

Gleb is on a mission to protect leaders from dangerous judgment errors known as cognitive biases by developing the most effective decision making strategies. His cutting edge thought leadership has been featured in over 550 articles and 450 interviews in the likes of Fast Company, CBS News, and Time. We’re on iTunes. And on Stitcher.

Underperforming Technical Team 99

Underperforming Technical Team Government Scale Systems Review 99

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Claire Johnson: If you don’t know us, I’d love to change that.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. In these three steps, you’ll align pricing with your goals, review current strategies, and identify potential weaknesses. Identify weaknesses and opportunities. What is a pricing audit? Pricing and packaging.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

Neil Patel

OCTOBER 13, 2020

Finance & Accounting. The most common example of business outsourcing is finance and accounting, or F&A. The problem isn’t just in the amount of time an in-house team has to dedicate to the work. This lack of resources is a major struggle for teams with in-house F&A staff, according to Consero.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. The company is focused on “putting the math behind advertising for data-driven, profitable results.”

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

JUNE 21, 2023

After three months, this talented guy came to Harbaugh with the recognition that LaunchDarkly’s customers were developers. He didn’t like to sell to developers, so he quit. because they needed to rebuild the sales team. They rebuilt the sales team and closed some big deals. A bad one can torpedo you.

Sales Recruiting 239

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 239

Natalia Luneva

JANUARY 13, 2021

I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Richman’s former company was Halp, a help desk for operations teams. As end users, customers see your software differently than your marketing or development teams. How to reduce SaaS churn rate? #1

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Kellblog

AUGUST 13, 2019

Ignore any promises that “you will be part of the process” in hiring the new boss; you may well find yourself interviewing them as you notice an offer letter sticking out of their backpack, suddenly realizing that you’re the interviewee, not the interviewer. Read my post on this topic if you’re not convinced.

Software Review 76

Software Review Startup Sales Hiring Software 76

SaaStr

MAY 31, 2019

How can one prevent their customer support team from being a wall of protection for the product and eng team? Stripe recently announced their 5th office would be… “remote”, so how does Parker feel about the building of remote teams? What are the most important things when establishing your first remote team? Molly Ford.

VP of Engineering 128

VP of Engineering Sales Hiring Scale Systems Review 128

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 174

Scale Underperforming Technical Team Leadership Branding 174

Sales Hacker

NOVEMBER 6, 2019

Sales development representative roles have grown 5.7X If you’re one of them, that’s both good news and bad: It means sales is growing, but you’re going to have a lot of competition getting started. You need to be on the defensive to make sure you don’t end up in a bad spot. That’s a lot of new people entering sales!

Sales Hiring 56

Sales Hiring Development Team Review Technical Review Sales 56

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. One of your first hires should be someone who can nerd out on your company’s finances. I’m not a good developer, but I know enough to sort of be dangerous. I’m not a finance guy; I was doing the numbers every month enough to show that we still had money in the bank.

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

Sales Hacker

AUGUST 4, 2020

Now, without further ado, let’s listen to this interview with Matt Rizzetta. Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? You said great teams must pass the org chart alignment test. You talked about how you started North 6th in a bad economic environment.

Scale 106

Scale Sales Hiring Sales Recruiting Outsourcing Services 106

SaaStr

JULY 1, 2021

It became a part of our interview questions. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? How have the other two of you thought about building out your team?

VP of Engineering 253

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 253

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. I understand accounting and finance. What You’ll Learn.

Scale 52

Scale Sales Recruiting Sales Hiring Sales 52

Sales Hacker

NOVEMBER 17, 2020

Finance, legal and HR professionals need their own community, just like revenue executives and leaders do. Again, people that are running finance, legal and human resources or people functions within high-growth companies. Now, without further ado, let’s listen to this interview with Matt Klepac. Why not me?

Scale 102

Scale Sales Hiring Underperforming Technical Team Travel 102