FastSpring

APRIL 26, 2022

It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. As you’d expect from Jason, he didn’t try to sugarcoat things: A top trend I have noticed past 3 years: Startups are MUCH, MUCH worse at finance. No proper finance or account until even after raising millions, even to $5m+ ARR.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. In these three steps, you’ll align pricing with your goals, review current strategies, and identify potential weaknesses. Identify weaknesses and opportunities. What is a pricing audit? Pricing and packaging.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

Chargify

OCTOBER 4, 2017

Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. Using precious development resources to build and maintain your own recurring billing code, and all the complexities that arise, 1. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. Here’s what Eyal and Megan talk about: How to develop software faster. Missed the session? The emergence of new A.I. Eyal Manor. Megan Lueders.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. The company is focused on “putting the math behind advertising for data-driven, profitable results.”

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Happy post lunch interview. Ari : So Mary Meeker led the financing round, right? Enter the platform company. Zach : Go for it.

Payments 145

Payments SaaS Payments Banking Underperforming Technical Team 145

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. Come drive our car, come to our store.’ They say, ‘Look at us. We’re awesome. We want to go” 3.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 120

CTO Coach Sales Hiring Sales Recruiting CTO Hire 120

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. You can learn what founders think of VCs. Aileen Lee: And hi, everyone.

Investment 159

Investment Technical Review Part-Time VPE Development Team Review 159

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. You may need a third party to do these interviews for you so that customers feel like they can be completely open. He didn’t charge me but asked that I write an online review instead. Reduce upfront/adoption costs and offer flexible payment terms.

Payment Methods 54

Payment Methods Sales Hiring Marketing Advertising 54

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. The way a user gets to a website is infinitely less complex than the ways a user can interact with a product. 51% of people will never return to a company that they’ve had a bad experience with. Why is Product Analytics important? Efficiency.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

FastSpring

APRIL 30, 2024

In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions. Podcast Full Interview: Audio Listen online or find it on more podcast services. Podcast Full Interview: Audio Listen online or find it on more podcast services.

Subscription 158

Subscription Payment Features Payments Payment Solutions 158

SaaStr

MARCH 13, 2020

Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. He’s an incredible founder, person and a very, very dear friend, and changing the way SaaS as an industry will work and be structured in the future. Our team met with David just a few days after our initial conversation in San Francisco.

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Below, we’ve shared the full transcript of Harry’s interview with Peter Yared. Peter Yared. Michael Seibel.

VP of Engineering 132

VP of Engineering CTO Hire Technical Review Sales Hiring 132

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? In this session Gillian will walk you through how to build a high performing CSM Team.

Scale 121

Scale SaaS Payments SMB Sales Hiring 121