User Pilot

JANUARY 28, 2024

Examples of market research survey questions to ask and gather insights to guide product decisions: How much are you willing to pay for {product name}? They focus on user satisfaction, product usability, and the relevance of features. Book a demo and see how Userpilot helps companies like yours.

Scale 83

Scale Market Research Software Review Churn 83

Baremetrics

MARCH 30, 2021

Baremetrics offers two powerful features that help you reduce churn and save money: Recover and Cancellation Insights. Cancellation Insights shows you why customers cancel, and helps bring them back. Cancellation Insights shows you why customers cancel, and helps bring them back.

Software Review 98

Software Review Development Team Review Payment Solutions Payments 98

User Pilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Track feature usage to understand customer engagement.

Churn 92

Churn SaaS Payments Payment Solutions Payments 92

User Pilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. TL;DR Actionable data in data analytics are the insights that are ready to use. Collect customer loyalty insights with NPS surveys.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

User Pilot

FEBRUARY 28, 2023

TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value. How to collect feature requests?

Scale 91

Scale Management Technical Review Onboarding 91

Baremetrics

JULY 22, 2021

But for SaaS businesses, PayPal lacks the analytics and reporting features they need to support sustainable growth. This article will cover PayPal’s metrics and reporting features, as well as how PayPal data can be better tracked in Baremetrics. Table of Contents. It tracks your sales, transactions, and average sale price over time.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

Baremetrics

AUGUST 19, 2021

With Baremetrics, you can automatically prompt customers with a form asking for feedback whenever a customer cancels. Then, this information is processed via the Baremetrics Cancellation Insights tool. Try out cancellation insights with a Baremetrics free trial ! What features would you like us to improve or add?

Scale 98

Scale Churn User Experience Social Media 98

User Pilot

JUNE 22, 2023

Using segmentation and tracking feature usage to measure engagement. Trigger new feature announcements and send webinar invitations to educate relevant user segments. Implement exit surveys to collect feedback from churning customers about their cancellations. Upcoming new features & event analytics dashboard in Userpilot.

Churn 92

Churn Retention Onboarding Engagement 92

User Pilot

JUNE 12, 2023

Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed. What specific features or aspects of our product do you like the most? Product research survey example.

Marketing 85

Marketing Market Research Branding Scaling 85

Baremetrics

APRIL 25, 2021

CANCEL TIMESHARE'S CHALLENGE Cancel Timeshare was growing rapidly. Right away, its tools gave smarter insights about their Stripe data, automated their dunning campaigns, and organized customer information for efficient use. They needed a tool to analyze data from Stripe , manage dunning, and consolidate customer information.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

Baremetrics

OCTOBER 21, 2020

Get deep insights into MRR, churn, LTV and more to grow your business. It includes revenue lost from customer cancellations, failed charges and downgrades. It includes revenue lost from customer cancellations, failed charges and downgrades. Just because customers aren’t cancelling doesn’t mean you’re not losing money.

Churn 118

Churn Revenue Benchmarks Pricing 118

User Pilot

MAY 31, 2023

TL;DR Survey analysis involves examining and understanding survey report results for insights to make data-driven decisions. Analyzing survey data helps you make data-driven decisions, gain actionable insights , and identify product improvement opportunities. Placing passive feedback widgets within your product.

Data Analysis 92

Data Analysis Scaling Artificial Intelligence Data 92

Baremetrics

OCTOBER 1, 2021

This article will explain seven popular ways that Baremetrics customers use our API to enrich their data and get more insights from their Baremetrics dashboards. Use Cancellation Insights 4. Use Cancellation Insights Cancellation Insights is a powerful Baremetrics add-on feature.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. This is best done through contextual in-app messages highlighting the benefits of the additional/premium features. Book the demo!

Strategy 82

Strategy Business SaaS Customer Lifetime Value 82

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Let’s dive in!

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

Baremetrics

AUGUST 30, 2021

Furthermore, it provides customized price choices and the ability to suspend subscriptions (an intelligent alternative to canceling subscriptions). You can view client segmentation , get greater insights into who your customers are, predict the future, and use automatic payment recovery solutions. Table of Contents.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Methods Payments 93

User Pilot

NOVEMBER 28, 2022

Customer churn occurs when customers cancel their subscription to a product or service. Revenue churn is how much money you’ve lost because of cancellations. If customers still want to cancel, ask them why they’re leaving in open-ended cancellation surveys. Common reasons why your churn rate may be too high.

Churn 96

Churn Software Review SaaS User Experience 96

Baremetrics

AUGUST 5, 2021

Control Center: Segment your Customers: Customer Augmentation: Recover and Cancelation Insights: Free Stuff: Additional Questions? Monitor important subscription events as they happen with the Live Stream Keep an eye on signups, cancellations, payments, upgrades, and more. Table of Contents. What's happening today?

SaaS Payments 98

SaaS Payments Payment Features Payment Services Payments 98

Baremetrics

JUNE 4, 2021

Baremetrics monitors 26 metrics, and on top of that offers 8 data boosting features so you can get more out of your metrics. Revenue Churn = (MRR Lost to Downgrades & Cancellations in the last 30 days / MRR 30 days ago) x 100 Net Revenue Churn Net Revenue Churn shows the lost revenue from cancellations and downgrades.

Metrics 98

Metrics Payments SaaS Payments Payment Services 98

SaaStr

AUGUST 29, 2022

We’re 15 days away from SaaStr Annual 2022, and we are excited to feature hundreds of speakers, sharing their knowledge and experience with you! David Cancel and Elias Torres , co-founders of Drift, share their insight on steering a company to a $1B valuation with both the tenacity to problem-solve and a fearlessness to fail.

Scale 255

Scale Sales Hiring Marketplace as a Service B2B 255

Baremetrics

AUGUST 17, 2021

The tool also provides useful insights as to how businesses can address the issues leading to customer attrition and strategies to reduce churn rates. Customers slip through the cracks because of a lack of more profound insight into the information gathered. Get deep insights into MRR, churn, LTV and more to grow your business.

Artificial Intelligence 95

Artificial Intelligence Payments SaaS Payments Payment Services 95

Baremetrics

AUGUST 16, 2021

There are several reasons a customer would cancel their subscription. It could be that the customer got no return on investment, had technical difficulties, or they may have canceled because they achieved their set goal. With personalized email sequences, you can target customers who cancel their subscriptions. Trial to paid 3.

Subscription 87

Subscription Payment Features Metrics SaaS Payments 87

Baremetrics

NOVEMBER 11, 2020

There are two types of churn: Customer churn: How many customers you’re losing each month from cancellations or involuntary churn (i.e. failed charges) Revenue churn: How much monthly recurring revenue ( MRR ) you lose each month from cancellations, involuntary churn and contraction MRR (i.e. But their prices are based on features.

Churn 111

Churn Payments Social Media SaaS Payments 111

User Pilot

JUNE 20, 2023

Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities. However, you can still analyze the data to draw key insights that quantitative data miss out on.

Data 84

Data Scale User Experience Underperforming Technical Team 84

User Pilot

APRIL 24, 2024

It also enhances their decision-making processes and provides insights necessary to personalize customer experiences , like onboarding flows for greater satisfaction and loyalty. Userpilot is a product growth platform that uses AI to power its writing assistant and localization features. AI analytics insights coming soon to Userpilot.

AI 73

AI Artificial Intelligence SaaS Generative AI 73

Subscription Flow

NOVEMBER 29, 2023

One way in which subscription management software can be of help to their clients is by implementing measures to track their revenue and churn rates, as well as create, update, cancel, and renew subscriptions. Automatic subscription renewal and cancellation. They can lower churn and retain a larger customer base in this way.

Payment Features 52

Payment Features Payment Services Payment Methods Payments 52

User Pilot

APRIL 18, 2023

Let’s explore 5 key principles of writing effective survey questions that will help you gather the insights you need to make informed decisions. What insight do you seek from the survey data you’ll acquire? How was your experience with [new feature]? Why did you decide to cancel your subscription?

Scale 94

Scale Market Research Scaling Churn 94

User Pilot

MAY 5, 2022

Then you can utilize the insights to reduce churn. Among the most common reasons for customer churn are poor customer service, a complicated UX, and limited product features. Once you collect data from churn analytics, you will get crystal-clear insights into what causes customer attrition and how to prevent this.

Churn 98

Churn Retention Subscription Payment Features 98

User Pilot

APRIL 18, 2023

Announce new features via in-app notifications so users can adopt them quickly. Avoid churn with cancellation flows. Discover cancellation reasons with churn surveys. You can also identify new features or markets that you can explore to expand your product offering and reach. Provide product training via live webinars.

Customer Success 97

Customer Success Strategy Customer Lifetime Value SaaS 97

User Pilot

APRIL 22, 2024

Introducing secondary features to exceed expectations and customer satisfaction. Using targeted in-app messages to guide users through key features effectively. Collecting feature requests to align product development with user needs. Announcing new features contextually to specific user segments to increase their adoption.

Customer Success 81

Customer Success Retention Software Review Customer Lifetime Value 81

User Pilot

JULY 31, 2023

Use interactive walkthroughs to improve feature adoption and drive value. Use interactive walkthroughs to improve feature adoption and drive value When users engage with a feature for the first time, hand-hold them and trigger an interactive walkthrough to help them learn by doing and gain value from a feature immediately.

Retention 96

Retention Strategy Marketing SaaS 96

Baremetrics

SEPTEMBER 15, 2021

It is no wonder that so many companies choose to use a business metrics dashboard to help with data visualization and making insights. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Table of Contents. Conclusion.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Buffer Resources

OCTOBER 18, 2023

Now the social network lets you do everything from broadcasting to your followers to creating your own stickers with AI , with a host of new features only hitting the Meta-owned app in the last few months. The Instagram algorithm loves early adopters of its new features. Click the ‘View Insights’ link next to it. 

AI Search 127

AI Search Social Media AI Subscription 127

Payrix

APRIL 24, 2024

From addressing service and support concerns to deploying feature enhancements, proactive engagement is key to mitigating payments attrition. Each podcast episode will provide insights about Embedded Payments designed to help you feel the transformation and growth of your software business.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

User Pilot

FEBRUARY 26, 2024

Avoid vanity metrics that don’t produce any actionable insights. However, you can gain deeper insights using this metric. This high-level overview of engagement trends provides a singular insight into how users are interacting or engaging with your product. Feature usage rate formula.

Metrics 95

Metrics Customer Lifetime Value Scale SaaS 95

User Pilot

OCTOBER 31, 2023

TL;DR User experience analytics, or digital experience analytics, is the process of collecting, analyzing, and interpreting customer data to gain insights into how they interact with your platform. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports. across the customer journey.

User Experience 94

User Experience Data SaaS Trends 94

User Pilot

NOVEMBER 12, 2023

For instance, a user who spends time viewing the pricing pages for your higher plans or taking a free trial for an add-on feature is indirectly telling you they’re interested in upgrading. Upgrade intent : This intent is felt by existing customers who express an interest in enhancing their current subscription or feature usage.

Scale 101

Scale Underperforming Technical Team Churn Trends 101