Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. What is gross retention?

Retention 108

Retention Underperforming Technical Team Software Review Churn 108

OPEXEngine

JUNE 8, 2021

In the movie Glengarry Glen Ross, Blake, a successful salesperson, visits the real estate sales team and gives them a blistering motivational speech that has gone down in history as one of the best of all time. But in the world of enterprise SaaS, it’s not accurate. Today’s enterprises, by definition, are complex.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

Neil Patel

JANUARY 25, 2021

Everyone has questions when it comes to choosing data analysis software. Luckily, data analysis software can seriously simplify data analysis—provided you choose the right one. How to Choose the Best Data Analysis Software for You. Data analysis software isn’t a cheap investment, so use caution when making a selection.

Data Analysis 128

Data Analysis Software Data Scale 128

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. You Can’t Evaluate Customer Health.

Software 91

Software Underperforming Technical Team Churn Customer Success 91

Baremetrics

DECEMBER 7, 2023

While running my financial modeling software business Flightpath (Now Forecast+) , we often get the question “Which SaaS billing platform should we use” from our customers. If you get the setup wrong, you end up with bad data, incorrect reports and forecasts, which has a material impact on the business.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

SaaStr

DECEMBER 14, 2020

More on that here: The $2 Million Dollar Man/Woman: How to Think About Scaling Your Customer Success Team. The human element matters even more in sales and customer success in the age of software eating everything. Now some bonus tips: Build an enterprise-only sales team. You need human beings to do this. Just do it all.

Scale 293

Scale Sales Hiring Underperforming Technical Team Point of Sale 293

SaaStr

FEBRUARY 16, 2022

Abhinav Asthana , founder and CEO of Postman , knows that journey very well, having started Postman as a mere side project in 2012, only to launch it as an enterprise platform almost a decade later. As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success.

Underperforming Technical Team 230

Underperforming Technical Team Company Culture Customer Success Product Marketing 230

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Very excited to talk to you today about building consumer grade products for the enterprise. Want to see more content like this?

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. Four ways to drive value.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Bad startups are feature addicts who pile feature upon feature atop a deteriorating architecture, creating an Augean Stables of technical debt. Startups are about people.

Underperforming Technical Team 79

Underperforming Technical Team Startup Software Technical Cofounder 79

Clouded Judgement

JANUARY 6, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. We know software is impacted from macro - but how bad will it get? Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. Software demand is softening. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong.

Scale 208

Scale Sales Hiring Cybersecurity Underperforming Technical Team 208

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! The other thing is I’ve studied enterprise software for literally 30 years. I was an intern at IBM mainframe software when I was 20 years old. “Look, here’s enterprise software. Get tickets here. TRANSCRIPT .

Sales Hiring 333

Sales Hiring Underperforming Technical Team SaaS Headcount 333

Audacix

FEBRUARY 5, 2023

Or maybe you're looking to shift left with application security so that you can build a culture of security within your development team? Whatever your reasons for researching this topic, the good news for you is that your team can take ownership of many of your application security testing activities.

Underperforming Technical Team 52

Underperforming Technical Team DevOps as a Service SaaS Sales Hiring 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO coordinates with technical teams to contain breaches and prevent future attacks. Promoting security awareness and education.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO coordinates with technical teams to contain breaches and prevent future attacks. Promoting security awareness and education.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

OpenView Labs

FEBRUARY 20, 2020

Consider the difference between self-serve/product-led (PLG) models versus more traditional enterprise sales models. But, even the most firmly entrenched (and highly successful) PLG company will likely reach a point in its evolution when additional growth requires the addition of enterprise sales in some form.

Enterprise 52

Enterprise Sales Hiring Sales Underperforming Technical Team 52

SaaStr

NOVEMBER 26, 2019

sales team. We disrupted this space and ended up pushing out software vendors that had been doing this for 25, 30 years. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. Secret one.

Scale 217

Scale Sales Hiring Underperforming Technical Team Sales 217

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. How do you add payment processing capabilities to your software? But this isn’t sufficient for enterprise-level SaaS companies that want to offer payment processing to their own customers as a value-added service.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Q: What should you do if the team you’re onboarding wasn’t part of the buying decision and isn’t thrilled to be learning a new tool? I have the internal handoff from pre-sales to post-sales customer teams. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. A business is SaaS or SaaS-like if it sells anything else software-related.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Frontegg

APRIL 5, 2021

Two-factor authentication gives developers the freedom to implement a variety of options to act as a second layer of security. Developers face many challenges while implementing a secure and user-friendly authentication system. One that comes to mind right off the bat is the dreaded weak password. 2FA or MFA? Image Source.

Artificial Intelligence 96

Artificial Intelligence Underperforming Technical Team Systems Review Banking 96

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It Before seeing good success in the company.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

User Pilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Best for large enterprises. ease of use.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

AUGUST 31, 2023

Both Heap and GA4 come with a free plan and premium options for large businesses and enterprises. Google Analytics integration with other tools You can easily connect your analytics software to the GA4 account using the partner connectors. Premier: This plan is also a custom one you can negotiate by contacting Heap’s team.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

Sales Hacker

FEBRUARY 1, 2021

Lessons learned from nine months in enterprise sales [10:18]. We’re talking with Callie Moriarty, an enterprise account executive at 6 River Systems, which is software that manages robotics platforms that help pack e-commerce shipments. We’re on iTunes. And on Stitcher. Show Agenda and Timestamps. Head to outreach.io/saleshacker.

Underperforming Technical Team 68

Underperforming Technical Team Scale Sales Hiring Systems Review 68

Kellblog

OCTOBER 21, 2021

Sales , also known as “sales/outbound,” when a quota-carrying salesrep does their own prospecting, typically found in named-account territory models, and develops an opportunity themselves. Say you’ve just created an RSI alliances team and want them generating 10% of oppties. Attribution issues (i.e.,

Underperforming Technical Team 131

Underperforming Technical Team Engineering Advertising Forecasting 131

Casey Accidental

MAY 27, 2021

Every engineer, designer and product manager on the team should be involved in defining the problem and the solution. What this means though is that initial releases will never have everything teams want. Product development projects always have very high opportunity cost. Every key result should be outcome based.

Underperforming Technical Team 145

Underperforming Technical Team Payment Solutions Payment Services Payments 145

Scytale

APRIL 16, 2024

This time, the company in the headlines is Sisense, a business intelligence software company that allows users to access and analyze big data. While large enterprises likely have sophisticated cybersecurity teams and measures in place, smaller companies may not. Look for any weak points where data could be exposed or stolen.

Cybersecurity 52

Cybersecurity Systems Review Technical Review Healthcare 52

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth. How can software companies use Pendo? Let’s get right to it!

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Userpilot and Appcues are the top two feature adoption software. Feature adoption allows you to separate the successful features from the underperforming ones. We’ve got you covered!

Metrics 96

Metrics Strategy Underperforming Technical Team Onboarding 96

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. These days, by contrast, more and more executives are taking an interest given tech debt’s impact on enterprise value. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. These days, by contrast, more and more executives are taking an interest given tech debt’s impact on enterprise value. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

Audacix

OCTOBER 12, 2023

It is an absolute necessity to test your web application security regularly to protect your software and digital assets. But even if these applications are tested for functioning well once it is released in the market, they also need to test the software and applications for cyber security.

Underperforming Technical Team 40

Underperforming Technical Team Software Development SaaS Application Development 40

Audacix

MAY 27, 2022

How to build a culture of security within your SaaS development team? In order to get your repeat business, they forget to explain just how you can build a repeatable, scaleable and consistent application security structure within your software development teams. Why do I need a penetration test?

Payment Solutions 52

Payment Solutions SaaS Payments Underperforming Technical Team Payment Services 52