USIO

MAY 9, 2025

APIs allow software systems to talk to each other. Embedded Treasury Management Translation: CFO-level control, in code. Automated decision engines assess risk for loans, merchant approvals, or insurance in real timeno manual reviews needed. Risk Scoring Engine Translation: Your financial sixth sense.

Payments 130

Payments Merchant Services Payment Services Finance 130

Intercom, Inc.

NOVEMBER 3, 2021

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. We introduced regular alert review sessions for teams dealing with frequent alerts.

Engineering 209

Engineering Software Review Systems Review AWS 209

SaaStr

MARCH 18, 2025

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Software engineering teams have been early adopters of AI coding assistants precisely because they provide an immediate, measurable lift. This is exactly backward.

Technical Review 191

Technical Review Artificial Intelligence AI Marketplace as a Service 191

Tom Tunguz

JUNE 20, 2020

This post is part of a series leading up to SaaS Office GTM Edition on June 24 in which we’re reviewing the results of the 2020 Redpoint GTM survey. The median startup with between 1-5M in ARR will have 12 engineers, 6 in sales and 3 in marketing. Today, we’re answering the question: how do teams grow as a startup scales?

Scale 363

Scale Scaling Sales Hiring Software Review 363

TechEmpower SaaS

MARCH 4, 2024

In the sphere of software engineering , AI is pivotal for corporate IT by automating coding, optimizing algorithms, and enhancing security to boost efficiency and minimize downtime. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

MARCH 12, 2025

The marketing session is often “career-ending” for CMOs – The quarterly marketing review tends to run overtime, spark intense debates, and is the most dreaded session for many CEOs who aren’t marketing natives. The “five-five” CMO who excels at everything is a unicorn.

Sales Hiring 205

Sales Hiring Marketing Technical Review Underperforming Technical Team 205

TechEmpower SaaS

SEPTEMBER 25, 2023

If you're grappling with this issue, identifying the specific cause can be difficult, especially if you don’t have a software background. This is where a technical review can be useful!) Before we review the symptoms, though, please bear this in mind: If your team shows these signs, it doesn’t necessarily mean they’re weak.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes? What do we need to change?

Software Delivery 223

Software Delivery Software Review Software Systems Review 223

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

NOVEMBER 17, 2024

Kevin has almost a decade of experience working at some of the world’s most innovative software companies. Next, the analytics setup depends on engineers, which disrupts their workflow. It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews.

Software Review 93

Software Review Technical Review Development Team Review Data 93

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ Know the scope of the issue. Share the work.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

Sales Hacker

DECEMBER 17, 2024

As the co-founder and CEO of Intellimize (acquired by Webflow), Guy brings a unique perspective from his journey through iconic companies like Microsoft, Yahoo, and Twitter, as well as his background in aerospace engineering. It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups.

Scale 101

Scale Engineering Acquisition Scaling 101

SaaStr

MARCH 16, 2025

For example, ask engineers to complete a quick coding challenge or have marketing candidates critique your product. Get help from advisors or mentors to review your picks. If you find the perfect candidate at #12, greatbut plan for 30. Beware of Mis-hires A bad hire at the VP level can set you back 6-9 months.

Software Review 164

Software Review Interviewing Engineering Startup 164

Buffer Resources

JULY 18, 2024

After running an SEO audit, it also suggests areas where you can improve your internal linking, which helps boost your rankings in search engines. If ranking in search engines like Bing and Yandex are important to you, note that they have their own “search console” too. The tool also gives suggestions on how to fix them.

Technical Review 120

Technical Review Software Review Mobile Engineering 120

Intercom, Inc.

NOVEMBER 2, 2021

I’ve led teams of engineers for almost a decade but when I look back at my own management career I regularly thought I was a “good manager”, at times even a great one. As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. .

Management 291

Management Software Review Construction Engineering 291

SaaStr

NOVEMBER 19, 2020

You need someone who spends 50 hours a week planning the roadmap, triaging customer feedback, nudging the engineering team. You’ll need a VP of Engineering by $8m-$10m ARR. 90% of CTOs and founders struggle to hire engineers 10-100. And this VPE role often involves zero code commits. Plan for it. It’s a gift.

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. Production is the only place where your code, infrastructure, and customers come together to represent objective reality. Here at Intercom, we believe in shipping as quickly as possible. .

Software Review 282

Software Review Engineering Systems Review Technical Review 282

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software. The top ten technical strategies to avoid.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

SaaStr

APRIL 28, 2021

You’re now pulling engineers to answer security questionnaires, and you’ve just learned that getting a SOC 2 report will take 6-8 months to prepare for the audit, plus another 6-12 months to complete the audit itself. SOC 2 has many requirements around your version control system and how you review code.

Enterprise 281

Enterprise Software Review Azure GCP(Google Cloud Platform) 281

SaaStr

JANUARY 15, 2021

Maybe you think developers are weird beasts that type on a keyboard pushing out code, and then as soon as they become indispensable, they quit. In fact, many founders and CEOs struggle with simply talking to their engineers and communicating their needs. He knows both sides of the executive & engineering equation intimately.

Sales Recruiting 241

Sales Recruiting Development Software Review Management 241

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. What factors beyond financials makes a target even more valuable. I’d like to welcome Carl Hargreaves.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

SaaStr

SEPTEMBER 10, 2020

But you have to do more diligence to believe it’s not a stretch too far. If they didn’t … For your prospective VP of Product, did her top 2 hires ship amazing software? If they can’t … For your prospective VP of Engineering, were her top 2 hires just jaw droppingly good? Check who they hired.

Part-Time VPE 352

Part-Time VPE Sales Hiring CTO Hire Sales Recruiting 352

Intercom, Inc.

OCTOBER 8, 2020

Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Listen to the full episode above or check out Kristen’s key takeaways below.

Scale 205

Scale Sales Hiring Software Review Technical Review 205

SaaStr

AUGUST 12, 2020

Rather than the CEO running around telling the engineers exactly what to build, you now have product managers. Salesforce is the most successful cloud software company, and so it’s worth I think learning from the things that they’ve done. So, what is the cadence? I’ve really learned this is a good thing to do.

Startup 296

Startup Software Review Scale Systems Review 296

SaaStr

NOVEMBER 1, 2023

– 111% NRR, although down from 131% in 2021 – 15 Month CAC – Gotten very efficient, +$194m net profit – Transactions growing faster than software, like Shopify – From $120m ARR in… pic.twitter.com/hYImIBKyNQ — Jason ✨Be Kind✨ Lemkin  ?? Wow what a story and what an engine. And Far Bigger.

Payment Services 339

Payment Services Payments SaaS Payments Payment Solutions 339

SaaStr

FEBRUARY 22, 2023

Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Stripe follows this approach by creating a minimum viable product and getting users to review it. Lyft was one of the earliest users in question.

CTO Hire 295

CTO Hire CTO Payment Methods Payment Solutions 295

Incredo

JANUARY 29, 2020

SEO is an acronym for Search Engine Optimisation. It’s a form of digital marketing which requires making certain changes to your website that enable it to rank well in search engines such as Google. There are over 1 millions users of the software around the world making it an extremely dependable tool.

Software Review 328

Software Review Engineering Technical Review Branding 328

SaaStr

AUGUST 3, 2022

Not due to lack of execution, but due to a rapid return to on-site and IRL shopping. A huge chunk of Shopify’s post-IPO growth has been due to payments and merchant services, and even in a time period of slowing growth, that’s still true. And as part of that, Shopify may no longer really be a software company.

Payment Methods 286

Payment Methods Merchant Services SaaS Payments Payment Solutions 286

Intercom, Inc.

JULY 14, 2021

As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.” Engineering org needs.

Engineering 151

Engineering Technical Review Software Review Strategy 151

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

JULY 3, 2020

Salesforce is the most successful cloud software company, and so it’s worth, I think, learning from the things that they’ve done. Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh.

Software Review 267

Software Review Scale Systems Review Startup 267

Intercom, Inc.

MAY 25, 2022

At Intercom, we aim to run less software. This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . a customer-facing error) by default.

Scaling 252

Scaling AWS Software Review Technical Review 252

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Intercom, Inc.

AUGUST 17, 2020

And while machine translation is often suited to live conversations due to the importance of responding in real-time, anything less than human translation for knowledge base articles and onboarding flows won’t make for a good customer experience – and will inevitably result in low engagement and adoption rates.

Investment 276

Investment Scale Software Review Systems Review 276

SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. Businesses are changing the way you create music, recreating how films are made or dubbed, and disrupting the way programmers code. That’s every other line of code.

Generative AI 296

Generative AI Outsourcing Services AI Software Review 296

Sales Hacker

DECEMBER 21, 2023

Each helped, but one “secret” weapon accelerated revenue and customers at an outsized rate: our highly technical Solutions Engineering team. I partnered with Basia Sudol , who joined Stytch as its first Solutions Engineer and now leads the SE team at Stytch.

Engineering 127

Engineering Technical Review Scale Software Review 127