Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Customer Success 89

Customer Success Retention Revenue Sales 89

User Pilot

APRIL 24, 2024

Proactively managing SaaS renewals and customer engagement reduces both involuntary and voluntary churn. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. Renewal management varies by company size but usually the customer success team handles this vital process.

SaaS Payments 76

SaaS Payments Retention Payment Services Payment Solutions 76

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work?

Customer Success 69

Customer Success Retention Software Review Customer Lifetime Value 69

User Pilot

APRIL 16, 2024

With multiple businesses offering similar goods and services in today’s competitive market, customer loyalty and retention are critical to success. In this article, we will examine what customer loyalty and retention mean, how to measure them, and strategies that can help you improve both. How to measure customer retention?

Retention 52

Retention Customer Lifetime Value Software Review SaaS 52

SaaStr

JULY 7, 2023

“Retention is the new acquisition,” says Co-Founder and CEO of Insider, Hande Cilingir. Harvard Business School Research says that “increasing customer retention rates by only 5% increase a company’s profits by 25-95%.” Customer retention means building relationships with people. That’s huge! a feat Insider has achieved.

Retention 176

Retention Software Review Revenue Systems Review 176

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 85

Retention Strategy Marketing SaaS 85

SaaStr

FEBRUARY 26, 2021

Tim Kopp, Terminus CEO and Executive Chairman, recently shared with the SaaStr community how they’ve fueled sustainable business by prioritizing Net Revenue Retention. Why Net Retention? Tim swears by the power of net retention. In short, net retention: Provides consistent growth, even through a downturn.

Retention 161

Retention Acquisition Customer Success Strategy 161

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 85

Retention Customer Lifetime Value Churn Outsourced Development 85

User Pilot

NOVEMBER 7, 2023

That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth.

Engagement 80

Engagement Strategy Marketing SaaS 80

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 77

Churn Retention Onboarding Engagement 77

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. Why is retention important in SaaS?

Market Segmentation 87

Market Segmentation Retention Marketing Software Review 87

User Pilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. An engagement funnel is customer-focused. Use onboarding checklists to engage users from the start.

Engagement 82

Engagement SaaS Sales Funnel Onboarding 82

Hull

OCTOBER 28, 2020

In this webinar, we dive into a noteworthy component of a strong product-led strategy: customer behavioral data. How Pusher utilizes behavioral data for customer acquisition and retention. There will be opportunities to ask questions and engage with the speakers throughout the discussion. Register for our webinar.

Retention 75

Retention Data B2B Acquisition 75

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 81

Customer Lifetime Value Retention Marketing Scale 81

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Engagement 89

Engagement Social Media Onboarding Retention 89

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

JUNE 19, 2023

User engagement is one of those terms that everyone knows but only a few fully understand. What does it mean to engage a user? Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. What is user engagement?

Engagement 80

Engagement Strategy AI Search AI 80

User Pilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Customer perceptions matter because they influence customer retention , brand reputation, competitive advantage, and referrals.

Software Review 87

Software Review SaaS Social Media Interviewing 87

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Retention 85

Retention Customer Lifetime Value Onboarding Acquisition 85

Intercom, Inc.

OCTOBER 5, 2018

Customer retention is the silent killer of SaaS businesses today. What is customer retention? Customer retention is the rate at which your business can keep its paying customers over a given period of time. Customer retention is the rate at which your business can keep its paying customers over a given period of time.

Churn 199

Churn Retention Strategy Education 199

Hull

OCTOBER 28, 2020

In this webinar, we dive into a noteworthy component of a strong product-led strategy: customer behavioral data. How Pusher utilizes behavioral data for customer acquisition and retention. There will be opportunities to ask questions and engage with the speakers throughout the discussion. Register for our webinar.

Retention 52

Retention Data B2B Acquisition 52

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

Mucker Capital

JANUARY 9, 2024

In this Mucker Growth session, Julius Lai from ArtShare d iscusses customer retention, which is often overlooked but essential for startups facing growth challenges. The following content will provide practical recaps from the webinar, including a diagnostic tool and real-world examples, making it useful for a broad audience.

Retention 52

Retention B2C Scale Acquisition 52

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

User Pilot

APRIL 29, 2023

That’s why you need to follow the best practices to design an engaging onboarding experience that retains users. It guides users through the app step by step as they engage with it, revealing only essential information at each stage. But how do you make sure that your users stick around and get the most value out of your product?

Onboarding 82

Onboarding Retention Mobile Engagement 82

ChurnZero

MARCH 28, 2023

For a little while, customer retention is a manageable task with existing staff. A successful subscription model depends on retention. One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company.

Engagement 52

Engagement Strategy Scale Payment Features 52

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer retention is a company’s ability to keep its existing customers. Some of them never would.

Retention 75

Retention SaaS Customer Lifetime Value Education 75

Chart Mogul

FEBRUARY 4, 2020

Webinars are a powerful tool that can be used at every stage from turning unsuspecting leads into loyal customers. We asked Demio, one of the leading brands when it comes to webinars, to give us ideas on how to use webinar marketing for success. How do you use webinars for potential customers in the awareness phase?

Marketing 69

Marketing Social Media B2B Onboarding 69

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Engagement 93

Engagement Strategy Customer Lifetime Value Customer Success 93

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. “Are you attracting and engaging the right customers? Are you attracting and engaging the right customers? Retention is about more than onboarding. Proactively engaging and supporting your customers.

Strategy 118

Strategy Retention Churn Acquisition 118

User Pilot

MAY 20, 2024

But how exactly can you build a seamless user experience that increases product engagement and growth? TL;DR SaaS customer experience includes all interactions and overall user satisfaction from initial contact to upgrades, impacting engagement , retention, and loyalty. User persona example. each user segment).

Software Review 83

Software Review SaaS Churn Engagement 83

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Scale 52

Scale Technical Review AI B2C 52

User Pilot

MAY 9, 2024

TL;DR Growth marketing strategies focus on rapidly increasing your company’s customer base to drive revenue growth through customer acquisition and retention. Growth marketing metrics include customer acquisition cost ( CAC ), lifetime value ( LTV ), churn rate, retention rate , and activation rate.

Growth Marketing 80

Growth Marketing Marketing Customer Lifetime Value Acquisition 80

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. How to Drive Customer Engagement.

Scale 111

Scale Engagement Scaling Strategy 111

User Pilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? Loyalty segmentation is the process of dividing customers into distinct groups based on their loyalty and engagement levels. Tracking and improving customer loyalty helps increase customer retention and revenue growth.

Customer Lifetime Value 82

Customer Lifetime Value Retention Engagement User Experience 82

GetUplift

SEPTEMBER 27, 2021

Clearly, the case has been made for focusing on customer retention. There’s one very simple concept we need to internalize though before we dive into understanding strategies for customer retention. Gusto, a payroll tech company, is a good example of how changing consumer habits improves customer retention and loyalty.

Retention 89

Retention Strategy Sales Social Media 89