ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Upskill to Up Your Retention Game . Both customer functions are responsible for driving retention, growth, and advocacy in related but distinct capacities. Being a good partner and delivering outcomes is expected.

Retention 64

Retention Strategy Scale Sales Recruiting 64

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Sales reps can use the knowledge to shift sales negotiations from price to value. Optimizes customer lifetime value and retention Customer value management allows companies to stay tuned to the changing needs of customers.

Management 99

Management Scale Customer Lifetime Value SaaS 99

OpenView Labs

DECEMBER 21, 2020

Every year we ask the OpenView network to weigh in, and this time around many folks unsurprisingly made predictions around a trend most of us in SaaS had to adapt to (and, to be honest, are still figuring out) in 2020: remote work. The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

User Pilot

NOVEMBER 30, 2023

Keyword research and industry reports are two ways to track market trends and identify arising opportunities. Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. By focusing on these areas of product experience, you can boost customer satisfaction and retention. How do you do it?

Underperforming Technical Team 100

Underperforming Technical Team Marketing Market Research Outsourced Development 100

User Pilot

NOVEMBER 21, 2023

Assess the effectiveness of your launch by tracking feature engagement and adoption. Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Assists in managing the launch timelines. Google Trends. How do you recruit your beta testers?

Underperforming Technical Team 95

Underperforming Technical Team Sales Recruiting Social Media Market Research 95

User Pilot

JULY 9, 2023

This reduces frustration and increases user retention. This may translate into increased sales and greater customer loyalty. While metrics like NPS or CES are great for tracking trends, it’s the qualitative open-ended questions that help you identify points of friction or customer frustration. Hotjar session recording.

User Experience 96

User Experience Sales Recruiting Scale Interviewing 96

CustomerSuccessBox

MAY 9, 2022

While your company can recruit additional Customer Success Managers and improve the customer experience, you’ll also need a Customer Success dashboard that provides revenue insights into every aspect of the customer journey. An effective dashboard includes every aspect of your company or product that interacts with customers.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

ChurnZero

JANUARY 10, 2022

SaaS customer onboarding makes or breaks your customer retention. If you’ve gotten customer feedback , for example, and you want to look over it to identify pain points, recruit a cross-functional team to help you review the data. This is something that your Sales team can help you with. Avoid Overloading Onboarding Customers.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

User Pilot

NOVEMBER 23, 2023

One of the consequences of this is that the sales cycles slow down. Create strategic value PMs are under a lot of pressure to deliver features – from the sales team chasing a deal, the customer service colleagues trying to alleviate customer pain points, and executive leadership eyeing market expansion or increased market share.

Scale 98

Scale Underperforming Technical Team Sales Recruiting Software Review 98

User Pilot

JANUARY 26, 2023

Finally, including all your users, especially those from traditionally excluded groups, can increase their loyalty, and improve user retention and your brand’s reputation. How to recruit beta testers in-app. Main UI, modals , and account management. Engagement emails, win-back emails , feedback emails.

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. there are hundreds of activities you can engage in on a daily basis. there are hundreds of activities you can engage in on a daily basis. But the one thing you must think about is sales. Without sales, your startup dies.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

FEBRUARY 23, 2022

Partner with Commercial Sales, Engineering, and Product Management to drive overall customer satisfaction. Act as a customer advocate within the organization, identifying future software requirements, industry trends, and opportunities to make product recommendations and feed Voice of Customer.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Technical Review 19

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. there are hundreds of activities you can engage in on a daily basis. there are hundreds of activities you can engage in on a daily basis. But the one thing you must think about is sales. Without sales, your startup dies.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. Or your retention might not be where you want it to be. Every board meeting is going to suck.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

SmartKarrot

MARCH 16, 2023

Role: VP of Customer Success Location: Austin, TX, United States (On-site) Organization: ShipperHQ As a VP of Customer Success, you’ll create and put into action ideas to boost client retention and decrease customer churn. Lead, oversee, and grow the teams responsible for customer success and retention.

Customer Success 19

Customer Success Sales Recruiting Scale Churn 19

User Pilot

MARCH 21, 2024

They help you understand your target audience better so you can connect and engage them more easily. Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention.

Sales Recruiting 103

Sales Recruiting Underperforming Technical Team Interviewing Social Media 103

Neil Patel

JANUARY 20, 2021

Your content’s reach has a lot to do with engagment — that is how many people like, react, comment, or share your post. Engagement rates are way up — but organic reach is way down. To increase engagement and optimize user experience, content is tailored to each user’s individual interests. Absolutely.

Social Media 145

Social Media Software Review Branding Engagement 145

SmartKarrot

JUNE 14, 2021

Develop and implement effective strategies for ensuring client engagement and adoption. Manage enhancement requests and work with the technical team to implement changes. Work closely with Account Management organization and implement changes as needed. Run weekly reports to watch utilization trends.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

Full Session

NOVEMBER 8, 2022

You can track: How long has the user engaged with your site. What page elements catch attention and engage customers. With session recording software, you can record, review, and analyze users’ actions in real-time to boost engagement rates and conversions. Track the pages that users engage with the most. User trends.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

SmartKarrot

OCTOBER 25, 2021

Build the process of working with SheerID’s largest customers and partner with Sales in developing a roadmap for revenue growth and retention. Partner with EMEA Sales Leadership to develop the plan for Customer Success expansion into that region. Identify and forecast risk as well as growth opportunities within the portfolio.

Customer Success 19

Customer Success Sales Recruiting Software Review Onboarding 19

SmartKarrot

JULY 13, 2021

Define commercial targets for the customer success function, focusing on areas such as retention, growth, and net churn, and build a plan to deliver on those results. Work with the sales, engineering and product teams to deeply understand our entire customer journey and find areas for optimization. Happiness Engineers.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SmartKarrot

JUNE 25, 2021

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Customer Success Technical Review Sales Recruiting 10

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management. Customer Support.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Sales Recruiting Technical Advisors Scale 10

SmartKarrot

MARCH 4, 2021

Identify customer trends, successes, and challenges and present a point of view on how to innovate the delivery of success and services. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage. We can only improve what we can measure.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. Typeform offers interactive surveys , customization options, and logic jumps for engaging and versatile online interactions.

SaaS Payments 86

SaaS Payments Payment Services Payment Methods Payment Solutions 86

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. It’s all about sending direct mail during the holiday and it also tends to be our highest sales quarter and therefor it’s also our highest renewal quarter.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. McKinsey names this as the first version.

Customer Success 10

Customer Success Sales Recruiting Management Scale 10

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

SmartKarrot

JANUARY 27, 2021

Partner internally to identify financial targets, provide ongoing performance forecasting, and meet the retention/renewal targets. Define, build, and oversee the process that enables the customer onboarding and engagement experience. Establish a cadence for product engagement and business reviews with customers.

Customer Success 10

Customer Success Sales Recruiting Scale Technical Review 10

SmartKarrot

DECEMBER 29, 2020

Collaborate with Sales to lead annual and quarterly business planning cycles. Analyze business and customer trends, identify opportunities and help create scalable strategies for growth. Develop, grow, and maintain the relationship between the Tealium and clients, with a focus on client retention, sales and revenue growth.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Systems Review 10

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles. Monitor team performance on key metrics and employee satisfaction.

Customer Success 10

Customer Success Scale Sales Recruiting Technical Review 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130