User Pilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Here are the top trends to watch out for. They analyze the behavioral changes and evolving trends in the preferences of online shoppers.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences.

Scale 228

Scale Engagement Technical Review Business 228

User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Trends 105

Trends SaaS Technical Review Retention 105

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Analyzing extensive datasets to forecast trends. Upcoming renewals. Expansion opportunities.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. The ongoing trend is toward sustainable growth, which demands that CS teams take on more revenue responsibility.

Customer Success 89

Customer Success Retention Revenue Sales 89

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 102

Churn Retention Benchmarks Customer Lifetime Value 102

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. But here’s the thing—product engagement can mean different things for various products. That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics.

Engagement 52

Engagement SaaS Retention User Experience 52

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. But how do they know it’s actually worth it when they don’t engage long enough to find out? This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 97

Retention Strategy Management Churn 97

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 98

Retention Technical Review Software Review Churn 98

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

APRIL 17, 2024

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Amplitude offers deep user interaction insights and advanced analytics to enhance customer engagement. and engagement levels companies can gain insights into customer behavior.

AI Search 103

AI Search Social Media Cross-platform App Design (Application) Systems Review 103

User Pilot

FEBRUARY 9, 2023

Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. Feature tagging with Userpilot.

Retention 98

Retention Artificial Intelligence Machine Learning Trends 98

Intercom, Inc.

JUNE 23, 2022

In today’s episode, we chat with Amanda Malko about her love of software, the trends she’s seeing in the industry, and how they’re affecting the way businesses operate. So we surveyed and looked at trends that we saw through G2 Track. One is just macro trends in how people buy as people, not even just as businesses.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Baremetrics

OCTOBER 9, 2021

What can you do to reverse this trend? Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. Not only will these questions help you boost overall customer retention, they will show whether you’re losing your highly valuable Ideal Customer Profiles.

Retention 114

Retention Churn Underperforming Technical Team Acquisition 114

FastSpring

DECEMBER 15, 2017

One of the most interesting trends we see (as presented in the stats below) is a movement away from traditional websites to app experiences. This lack of engagement leaves marketers fighting for screen real estate and the constant challenge of app discovery.

Engagement 69

Engagement Retention Trends Marketing 69

User Pilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. TL;DR User activity patterns are the trends and recurring behaviors users exhibit when interacting with a website or app. Product retention rate. This article shows you practical steps to accomplish this task.

SaaS 104

SaaS AI Search User Experience Engagement 104

User Pilot

APRIL 16, 2024

It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. TL;DR End-user behavior monitoring involves observing how users engage with a product. It can even help maximize feature adoption.

User Experience 105

User Experience Engagement Trends Churn 105

Chart Mogul

MARCH 23, 2023

And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?

Retention 52

Retention Metrics Revenue Scale 52

User Pilot

MARCH 14, 2024

Customer retention analytics. Customer retention rate. Perform feature ideation with trend analysis. Use customer retention analysis to find retention drivers. Customer data analysis helps flag confusing features, poor UI designs, and other friction points that actively discourage engagement. Churn rate.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. Behavioral analysis aims to identify these trends to improve the user experience. Trend analysis helps identify changing user needs over time. It helps boost retention and drives customer loyalty.

User Experience 105

User Experience Payment Features Trends Engagement 105

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put into practice. We’ll also show you how technology can help you automate your engagement strategy. Reward Customer Loyalty.

Engagement 62

Engagement B2C Technical Review Retention 62

Totango

MAY 11, 2021

Stakeholder engagement and management is critical for customer retention. How Do You Optimize Stakeholder Engagement? A well-designed stakeholder engagement and management strategy includes two key components: An action plan for promoting stakeholder engagement. Analyze key stakeholder motivation.

Engagement 84

Engagement Strategy Management CTO 84

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. It needs to display changes and trends in data over time. What makes a great analytics dashboard?

Social Media 98

Social Media Data SaaS Scale 98

Baremetrics

MAY 26, 2021

This is true for most businesses, although good customer retention may look different depending on your industry. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth. It is a simple way to work towards greater customer retention.

Retention 71

Retention Construction Churn Customer Support 71

Totango

OCTOBER 2, 2020

By carefully tracking customer data and proactively engaging with your customer through direct communication, you can understand exactly how your customer is being impacted and build a successful digital relationship with them. Every act of providing value is therefore an act of customer retention. Customer Retention Is Your Future.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

BrightBack

FEBRUARY 6, 2020

In this report, we've surveyed over 400 subscription businesses to better understand how the industry is approaching and prioritizing customer retention. We found subscription companies have completed a shift in focus toward retention over acquisition, but still struggle to execute and engage their customers across teams and systems.

Retention 120

Retention Payment Features Subscription Payment Methods 120

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. In particular, correctly identifying, engaging, and managing your key stakeholders is critical to driving adoption, minimizing risk, and ensuring long term relationship success.

Engagement 104

Engagement Strategy Scale Customer Success 104

CustomerSuccessBox

AUGUST 10, 2021

At every stage, you need some kind of a health score to evaluate the status of the account and decide how you would engage with the account to take it ahead in the journey. Any changes in the market, like trends and customer usage, may also require revisiting the customer health score. High-Touch engagement requires human intervention.

Trends 52

Trends Benchmarks Forecasting Churn 52

Totango

JANUARY 26, 2021

What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Retention rate represents how many of the same group of customers you kept over the same time frame. Prioritize Churn Prevention to Increase Retention and Revenue.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

User Pilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Use data visualizations to easily identify trends. When should you track the feature usage rate?

Metrics 104

Metrics Engagement Onboarding Trends 104

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. Retention rate. 8 types of behavior analytics methods to track user activity: Trend analysis. Optimizing these elements makes your product more intuitive and increases adoption and long-term engagement. Free to paid conversion rate. Churn rate.

SaaS 105

SaaS User Experience Retention Churn 105

User Pilot

FEBRUARY 26, 2024

Digital product metrics can be grouped into five broad categories: acquisition , activation , engagement , satisfaction , and revenue metrics. Are you aiming for user engagement, acquisition, or revenue growth? For example, early-stage businesses will do well to prioritize user acquisition, activation, and engagement over all else.

Metrics 104

Metrics Customer Lifetime Value Scale SaaS 104