Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Your social network accounts, website, ads are visible to everyone who is browsing the internet.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Upscope

DECEMBER 1, 2021

Underlying the loan origination process are issues of trust and education such as clients focused only on the lowest interest rate when they should think about the lowest monthly payment instead. Ask, "what's important - the lowest interest rate or the lowest payment." Do I trust this person?

Banking 52

Banking Payment Methods Payment Solutions Payment Services 52

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. Those teams really need a dashboard, they need an online user experience with a workflow.

Payment Solutions 110

Payment Solutions Payment Methods Payment Services Payments 110

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Customer Success 154

Customer Success VP of Engineering Payments Payment Methods 154

User Pilot

MARCH 23, 2023

Create a personalized onboarding flow to help users reach the Aha! Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: To do this, conduct user research with focus groups, surveys, or interviews to collect as many details about your user personas as possible.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Buffer Resources

JANUARY 18, 2023

Especially if the aim of your content is to educate, you may need to invest more time in research than a creator focused on entertainment. If one of your chosen methods of content creation is through blog articles, then a CMS is a necessary addition to your toolkit. The following tools can help. We recommend Wordpress or Ghost.

Payment Services 128

Payment Services Payments AI Search Payment Methods 128

SaaSHolic

MAY 15, 2023

The speakers mentions the importance of on-premise concepts in finance and working on cyber security measures to protect customers and businesses in online transactions. Quazzo believes that AI and other technologies can be used to personalize education and enhance team performance.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. It may be done over the phone, Skype, email, web conference…. Outside sales is the sales of products and services through in-person, face-to-face interactions. CRM platforms. And much more.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 168

Scale Sales Recruiting Scaling SaaS Payments 168

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry. This is difficult, especially if your product is complex. Source: HBR.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

User Pilot

JUNE 28, 2023

Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments. The primary goal of Kommunicate’s product team was to drive feature discovery and customer education.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Sales Hacker

JUNE 7, 2021

Now you have to get commitment from people to participate in the overall process; get commitment from a core group to attend workshop sessions; and get commitment to participate on separate calls or online. payment, donation to a charity). Determine the optimum interaction method (e.g. Value of in-person sessions.

Sales Recruiting 109

Sales Recruiting Payment Services Payment Methods Sales 109

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. They are a phone system designed for the modern sales team. For now, let’s listen to our interview with Rob Lopez from Justworks.

Finance 59

Finance Sales Hiring Scale Outsourcing Services 59

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. Jay Snyder: So I guess I’d say it’s forcing us to both challenge our customers more than ever, and by extension us to be educated and in tune with the customer’s business, more than ever. Nick Mehta: So let’s dive into the future.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Therefore, you need to perform user research (interviews, surveys , etc.) But personalization can’t be lazy. Create a customer success playbook for each stage. Here’s the formula: Activation rate formula.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. So if we start on the first type of SaaS businesses that sell to SMBs and often one to five person teams, and they likely will always sell to those types of teams. What is the process to do it efficiently?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Therefore, you need to perform user research (interviews, surveys , etc.) But personalization can’t be lazy. Create a customer success playbook for each stage. Here’s the formula: Activation rate formula.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. This will help you combat the feeling of being ‘sold’ during the interview process and ensure you’re evaluating characteristics of high performers. Hiring manager video interview: this is the deep dive.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%. Education services and consumer goods saw identical monthly churn rates of around 9.6%.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SaaStr

JUNE 19, 2020

If you are not in this category of COVID-19 beneficiary, like video conferencing, telehealth, tele-education. What about pipeline development, sales cycles, pricing, payment terms, other changes in customer behavior or user behavior? It’s not a great time to be fundraising. Let’s make no mistake about that.

Development Team Review 165

Development Team Review Software Review Management SaaS Payments 165

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Through emails or in-app messages, early and personalized renewal notifications enhance SaaS renewals and customer relationships. Addressing issues early, such as payment problems or dissatisfaction, is key to churn prevention.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

SmartKarrot

AUGUST 11, 2021

Payment Method may not work. There are scenarios when customers fail to pay their subscription fees to a specific service or product due to credit card expiry or due to some technical glitch in the payment mode or due to insufficient balance in the user account. There could be a number of reasons. Attracting wrong customers.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. This will help you combat the feeling of being ‘sold’ during the interview process and ensure you’re evaluating characteristics of high performers. Hiring manager video interview: this is the deep dive.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. Use the insights from market research , surveys and interviews, and conversations of your customer-facing teams to create user personas representing main user types. To help users resolve issues independently.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Unbounce

MAY 12, 2020

Google Ads are to online marketing what the “ pizza move ” is to beginner skiers—once you get the hang of the basics, you’ll start seeing results straight away (and likely be keen to learn more, more, more). You know those clickbaity, keyword-dense ads that send you to a mystery website or page with a million different products?

Payment Methods 145

Payment Methods Outsourcing Services Payment Solutions AI Search 145

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. Educate customers with resources in multiple formats like blogs, webinars , or videos. Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Sales Hacker

MARCH 2, 2020

If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. You will learn why traditional sales methods which were developed for small consumer sales, just won’t work for large sales and why conventional selling methods are doomed to fail in major sales.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Andreessen Horowitz

APRIL 29, 2024

For this article, we interviewed multiple lenders to glean their guidance and insights. Loan servicers are responsible for collections, where they auto debit gross principal and interest payments from a bank account and wire them to the lender. The service maintains control over payment directives and loan management.

Payment Services 89

Payment Services Payment Solutions Development Team Review Outsourcing Services 89

SaaStr

JUNE 28, 2020

SaaStr CEO, Jason Lemkin shares his interview checklist. Are you more excited about eCommerce? Partially, I think, for personal reasons. I guess probably one of the more notable companies that we work with is Guild Education. You can see the full video here , and read the podcast transcript below. Jason Lemkin: Yep.

Part-Time VPE 174

Part-Time VPE Sales Hiring Payment Methods SaaS Payments 174

User Pilot

FEBRUARY 22, 2024

Personalize customer communications based on user expectations. Answer customer concerns with in-app educational materials. Personalize customer communications based on user expectations The most effective way to improve customer communications is to personalize each interaction based on customer data.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. Harry Stebbings. Rob Gonzalez. Harry Stebbings: We are back.

SaaS Payments 266

SaaS Payments Scale Payment Services Payment Solutions 266

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Daphne Lopes is a Customer Success leader with experience with operations, product management, and professional services (SaaS and Payments). Daphne Lopes. Emilia D’Anzica.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Along the way, I guess I should say, on the personal side, I met my husband in business school.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. We’ve got an interview with Angus Davis. Angus is an amazing person — he never went to college. Now, without further ado, let’s listen to this interview with Angus Davis. FinTech is also a big area of interest both for the firm and for me personally.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). Below, we’ve shared the full transcript of Harry’s interview with Robert Vis.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100