Sat.Jan 14, 2023 - Fri.Jan 20, 2023

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Sales-led vs. Product-led? Today’s startups need both, with Jason Eubanks, CRO at Harness (Video)

SaaStr

What is the right Go-To-Market strategy for a startup getting out of the gate? Sales-led vs. product-led is a hot topic right now, and Jason Eubanks, Chief Revenue Officer of Harness, shares the answer during this week’s Workshop Wednesday — held every Wednesday at 10 a.m. PST. Sign up here to join them FOR FREE! At Harness, Eubanks leads go-to-market.

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What Is Reputation Automation All About? The Complete Guide

The Daily Egg

Your online reputation can make or break your business. Technology has made it easy for shoppers everywhere to read customer reviews before. The post What Is Reputation Automation All About? The Complete Guide appeared first on The Daily Egg.

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Top 6 Churn Management Software To Improve Customer Retention in SaaS

User Pilot

Are you searching the market to find the best churn management software for your SaaS company? This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. TL;DR. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn.

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From Founder-Led Sales to Hiring Your First AE

Predictable Revenue

Learn how to transition from founder-led sales to making your first hire, including the four outbound funnels your sales team should focus on. The post From Founder-Led Sales to Hiring Your First AE appeared first on Predictable Revenue.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Is the Suite Strategy Right for Your SaaS Startup?

Tom Tunguz

Most massive software companies structure themselves with an office of the CEO, which allocates capital to different business units. Within each business unit, a general manager operates one or more products. There are three paths I’ve seen to achieve this scale: The dominant path of the last ten years: focus on a single product until the company is roughly at $100m in ARR, then build adjacent products.

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More Trending

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Temu: What It Is, and Why It Matters

Andreessen Horowitz

Over the past four months, a little-known shopping app has quietly overtaken TikTok, YouTube, and Amazon to become the most downloaded free app in both the Apple App and Google Play stores in the U.S. Launched last September, Temu is … The post Temu: What It Is, and Why It Matters appeared first on Andreessen Horowitz.

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Five things Customer Success professionals want in their next position

ChurnZero

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. As a Customer Success recruiting firm, we speak with active and passive job seekers all day, every day. Through our candidate outreach and interactions, we acquire lots of qualitative information about why people are looking to leave their current employer and w

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CloudKettle: Year 8 By the Numbers

CloudKettle

Transparency. Honesty. Accountability. These are the values that drive us as an organization and that motivate us to continue sharing our annual updates with you. Overall, 2022 was a record year for CloudKettle, as we experienced significant growth in team size and revenue. Before we dig into that, a few caveats (we’re the detail folks […] The post CloudKettle: Year 8 By the Numbers appeared first on CloudKettle.

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The Rule of 40: A Guideline for SaaS Success

Teamgate

The Rule of 40: A Guideline for SaaS Success SaaS, or software as a service, is a type of subscription software that allows users to access and use the software from a remote location. The SaaS model has become increasingly popular among startups and small businesses that want to avoid the high upfront costs of […] Source.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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5 Reasons Every Business Needs Insurance

SaaS Metrics

Every business needs some kind of insurance. This is an indisputable fact. Not only is it the law, but there are a lot of problems that not having insurance will cause. Most governmental agencies won’t do business with your company unless it has insurance. But why should your company have insurance? Read. Read more. The post 5 Reasons Every Business Needs Insurance first appeared on SaaS Metrics.

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Webnode Review

The Daily Egg

Webnode is a website builder utilized by more than 40 million users. With Webnode, you can build a simple website or blog. The post Webnode Review appeared first on The Daily Egg.

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Why VCs Love Founders That Respond to Email Almost Instantly

SaaStr

What do VCs want today? with @HarryStebbings The Trifecta. Growth, Efficiency, and High Margins. All Three. Like the old days. You don't get a pass on growth just because of the economy, or macro slowdowns. pic.twitter.com/73p146F4dS — Jason Be Kind Lemkin  (@jasonlk) January 19, 2023 So somewhat frequently I’ll see a VC just get burned and hazed on social media for saying something like, “The best founders respond almost instantly.” Or, “The best founders ge

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How to Become a Sales Leader

Predictable Revenue

Michael Covre joins Collin Stewart on this episode of the Predictable Revenue podcast to discuss how to become a sales leader. The post How to Become a Sales Leader appeared first on Predictable Revenue.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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The Most Acquisitive Acquihirers in Software

Tom Tunguz

“The Startup M&A Market Fell 94% Year over Year - But One Segment Thrives” , a post from last week, elicited the same question from many readers. Just who are the most active acquirers for smaller takeouts? To answer the question. I reviewed the roughly 560 US software acquisitions under $400m since January 1, 2020. ServiceNow tops the list with 5 acquisitions.

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What Is Headline Writing All About? The Complete Guide

The Daily Egg

80% of people never read past a headline. This means you absolutely need to get your headline right to get any meaningful. The post What Is Headline Writing All About? The Complete Guide appeared first on The Daily Egg.

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Dear SaaStr: What’s a Good Benchmark for B2B Sales Cycles?

SaaStr

Dear SaaStr: What’s a Good Benchmark for B2B Sales Cycles? To overgeneralize, but to give you a pretty rough sense: Sales cycles are very much impacted by the intent of the prospect. Intent varies from High Probability / Intent Opportunities (“I Need to Buy Now” — this exploded during the pandemic) to Very Low Intent and Probability, and this is important to factor in, especially during the earlier days when you’re not as strong as lead scoring and lead management.

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Clouded Judgement 1.20.23

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Belt Tightening Double Whammy Had an interesting conversation with some colleagues this week that I wanted to share. We were reflecting on the last couple years in the context of today’s belt tightening. In summary, we viewed the “arc” of the last few years as the following: during Covid, the top down mandate was “modernize.” Digital Transformatio

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

Intercom, Inc.

It can be quite a challenge to find and address the points of friction that are chasing your customers away. In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. It’s probably fair to say we’re all a bit obsessed with growth. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies.

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Hive.com Review

The Daily Egg

Project management software can be pretty similar to one another and confusing to new users, and Hive is looking to change that. The post Hive.com Review appeared first on The Daily Egg.

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SaaStr Has 1,500+ No-Cost VIP Equality, Inclusion and Balance Passes for 2023. Apply Now!!

SaaStr

For the 7th year in a row, we’re expanding our Equality, Inclusion and Balance program. We are proud that the 2022 SaaStr Annual featured a combined 60% women and multicultural speakers and have had over 60% women and multicultural speakers at each SaaStr Annual since 2018, and we hope to do even better in 2023! Our core goals and values at SaaStr include: Putting on the most inclusive events in the industry and.

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The Creator’s Toolkit: 27+ Content Creation Tools for Every Stage of the Process

Buffer Resources

Behind every incredible creator is an army of tools — and even people — to support every stage of content creation. While consistency is the most important element of growing as a creator, the tools you choose can enhance or frustrate your growth journey. These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood

Intercom, Inc.

Designing a product is a balancing act. . At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs. Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . “Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”.

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5 Brand Crisis Examples

The Daily Egg

If a hashtag for your brand is trending on social media, you’ve either accomplished something amazing…or your brand is being dragged through. The post 5 Brand Crisis Examples appeared first on The Daily Egg.

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90%-95% of Salespeople Won’t Make It At Your Startup. A 6 Part Test to Help You Get It Right.

SaaStr

Most salespeople will succeed somewhere … but fail at >your< specific startup. Earlier stage startups: – Have no brand – Have no/little training – Have very few resources. Most important is making sure they will thrive at your startup. Not that they are just "great at sales" — Jason Be Kind Lemkin  (@jasonlk) January 12, 2023.

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Search Engine Rewind: What We Learned In 2022 and Where SEO Is Going in 2023

Neil Patel

Companies that ignore marketing trends may leave thousands (or millions) of dollars on the table. But for some marketing pros and SEOs, that’s what happens. A certain algorithm update doesn’t seem like a big deal. There’s not enough budget to invest in video. Maybe someone in the C-suite has never heard of the sunk cost fallacy. It happens. Here’s the thing: Trends matter.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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Investing in PLAI Labs

Andreessen Horowitz

Within every era of technology, the most talented entrepreneurs have taken unsolved problems and open questions and turned them into businesses. In the early 2000s, the biggest open questions were social: how do you take a read-only interface and allow … The post Investing in PLAI Labs appeared first on Andreessen Horowitz.

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11 Examples of Blog Topics and Ideas

The Daily Egg

When done well, publishing a blog can help your business thrive. A blog increases traffic to your site, builds trust with your. The post 11 Examples of Blog Topics and Ideas appeared first on The Daily Egg.

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“Talk to You in 2025”: When There Isn’t Budget

SaaStr

“Thanks for the discussion, but we’ve have 4 years more on our contract with your competitor. Talk to you in a few years.”. — email forwarded from SaaStr community CEO a little ways back. _. Once you’ve been selling for even a little while, you’ll start to assemble a list of the common “objections” to buying your app. These so-called objections will bother you, not because they are wrong per se — but because they are coming from leads.