Intercom, Inc.
FEBRUARY 2, 2018
That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No, this isn’t some theoretical mental exercise. It’s actually a powerful question to ask yourself when you’re looking to expand your team but find yourself paralyzed with options. When you are a small but growing company or team each additional hire has a disproportionately large impact.
Tom Tunguz
FEBRUARY 1, 2018
This is one of the best pieces of advice I’ve collected about writing. Put each sentence on a separate line when you write. When we read, we hear a rhythm. There is a rhythm to the words. And when we read, we look to find that rhythm, which pushes us through the end of a sentence, so if I write a really long sentence, and the reader isn’t expecting it – like this one – the reader will find it really hard to follow and understand where I am going.
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InsightSquared
JANUARY 29, 2018
During a recent analysis of the available “operations” jobs on LinkedIn, we discovered a significant number of “revenue operations” jobs — 59,110 to be exact. It sparked the question, “Is revenue operations just another word for sales operations, or are the roles fundamentally different?”. We spoke to several operations professionals to help us better define revenue ops, and understand how the role fits into an organization relative to sales ops.
FastSpring
JANUARY 31, 2018
There are two things most businesses can never get enough of: time and money. You’re constantly racing against the clock to get your product off the ground and generating revenues. One of the best ways to reduce costs and decrease time-to-market is to use a SaaS-friendly billing system. SaaS-friendly billing systems are designed specifically for companies who sell online services under a subscription model.
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Intercom, Inc.
JANUARY 30, 2018
In customer engagement, the right context for a message matters just as much as the right time and recipient. Given that content is in itself a tool for engagement, the same principle is in play. Today, we released our second installment in our audiobook series, Intercom on Customer Engagement. Divided into 8 shorter chapters, this compilation is our guide to crafting actionable messaging strategies that will help you grow your business.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Intello
FEBRUARY 1, 2018
SaaS usage is more than accelerating ?? It’s exploding!??. The average employee actively uses 36 SaaS apps and this SaaS proliferation is creating many headaches. One of these headaches: employees are hounded many times a week by software vendors. “Hi _ , I am reaching out to you because we have developed a new technology.”. “Hi _, My name is Dave and I lead business development at….”.
FastSpring
JANUARY 31, 2018
Rhode Island-based inMusic Brands is the parent company of 12 music and entertainment brands that run the gamut from DJ software to lighting and audio equipment. They pride themselves on pushing the boundaries on innovation, but the organization knew it wasn’t maximizing the potential of its eCommerce business. So, they looked to a new platform to streamline their business operations and increase conversion rates.
CloseSaaS
JANUARY 29, 2018
In hindsight, it sounds a little crazy deciding to create a virtual summit from scratch in less than just two months.
Sales Hacker
JANUARY 29, 2018
In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product. The Winning By Design Blueprint Series provides practical advice for every part of a SaaS sales organization.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
SaaSOptics
FEBRUARY 1, 2018
After researching vendors, Kasallis and his team found SaaSOptics , which offered a new version of what his Excel sheet was doing, except somebody else was processing it using their own cloud-based servers. "It was much quicker and much more efficient. At the same time, we didn't have to house any of this; it was all kept for us. And the reporting was there," he said.
ITPro
JANUARY 29, 2018
Analysis. But concerns over unauthorised access to SaaS applications linger for some tech decision makers.
Intercom, Inc.
FEBRUARY 1, 2018
In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and team creation to activation and monetization.
Sales Hacker
JANUARY 31, 2018
Sales development is a passion of mine. Say what you will, I don’t consider the sales development rep (SDR) an entry-level role. SDRs aren’t just telemarketers: they’re the front line of your company’s first-impressions. If you blow that first impression , it’s difficult to recover. And as more and more outreach becomes automated, more prospects tune out and you have to try harder to be memorable.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
SaaSOptics
FEBRUARY 1, 2018
Atlanta software firm SaaSOptics has raised $5 million, led by. Fulcrum Equity Partners. , and will more than double its workforce. The Series A investment included new investor Duke Angel Network and existing investors Techstars Ventures and Tom Noonan, chairman of TEN Holdings, founding partner of TechOperators and former CEO of Internet Security Systems (ISS).
ITPro
FEBRUARY 1, 2018
News. The platform should boost internal collaboration and provide residents with digital historical records.
Tom Tunguz
JANUARY 30, 2018
Recently, I wrote about customer/revenue operations , an idea that seems to be taking hold at many different SaaS companies. Instead of optimizing the performance of each individual step of the customer lifecycle, customer operations optimizes it over the entire journey. This is a fundamental change in the way a business manages its customers, and it’s now starting to be reflected in the organizational structure of SaaS startups.
Chargify
FEBRUARY 1, 2018
Over the last decade, recurring revenue has emerged as the preferred model for businesses moving beyond transactional commerce. While the first generation of recurring revenue was defined by simple subscriptions—think Netflix’s original “one-size-fits-all” $7.99 pricing or the traditional “Good, Better, Best” plans—many businesses have found static subscription offers don’t always align with customers’ needs and limit growth potential.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
Sales Hacker
JANUARY 31, 2018
In this article, I’m going to breakdown what effective sales management is from an executive standpoint. For sales leaders that go above and beyond the call of duty, I call them “Super Sales Managers.” Specifically, we’ll be looking at 5 things super sales managers do to maximize efficiency while enabling their AEs for long term success: Make sure the AE is doing the right things.
ITPro
JANUARY 31, 2018
News. Cloud giant's partnership with MobileIron will see it increase its app offering.
BetterCloud
JANUARY 29, 2018
See Gartner’s recommendations for how IT should reorganize teams, reskill staff, and rebuild their tool portfolio to meet IT operations and user enablement needs. Learn more here or learn how BetterCloud can help with SaaS management. Today we are thrilled to see 451 Research validate the rise of a new IT market category: SaaS Operations Management, or SOM.
wepay
FEBRUARY 2, 2018
Last week we took a look at tuning a SaaS business for growth. That’s a task that cannot be completed effectively without measurement and analytics – in other words, metrics. So this week we are looking at metrics specifically geared toward measuring and helping to optimize the growth stage of a SaaS business. Flashnode, a SaaS platform that automates interactions between software applications, published a post about the five most important metrics to measure growth that arose from a discu
As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.
Sales Hacker
JANUARY 30, 2018
If you’re a sales development rep or an account executive, this is for you. I’m going to breakdown 7 cold email subject lines, and explain why they work for sales professionals. By this point, you already know how important your cold sales email subject line is. Kevin George of Email Monks calls it “ the biggest factor influencing email open rates ,” while data gathered by Anum Hussain for HubSpot reveals that “33% of email recipients open email based on subject line alone.”.
BetterCloud
FEBRUARY 1, 2018
As the adage goes, “You don’t know what you don’t know.” And that’s especially true when it comes to managing SaaS environments. SaaS administration is an emerging area of IT—there is no established best practices, no official certification. According to our last webinar poll , 59% of IT professionals are teaching themselves how to manage SaaS apps, and 19% are just getting started.
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