SaaStr

JANUARY 26, 2022

So UserTesting is a case study on how great SaaS can be (innovating and creating a market leader, and driving it to $160m+ ARR) … and also hard SaaS can be. I love the company and the product, and the value add. While hardly the only vendor doing automated product insights, UserTesting has been doing it for quite a while (founded way back in 2007) and doing it well, with over 2,100 customers including many tech leaders.

Scale 215

Scale SMB Enterprise Pricing 215

IT World

JANUARY 26, 2022

Two of the world’s most widely used online storage services, Dropbox , and Microsoft OneDrive, are warning Mac users of a looming problem in a coming macoS Monterey update. You’ll need to download files to use them for a while. They warn that some users may have problems when attempting to open files stored in either service using another Mac application.

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ChurnZero

JANUARY 26, 2022

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. Reducing churn is at the forefront of all marketers’ minds. 82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience.

Scale 97

Scale Churn Scaling Retention 97

Andreessen Horowitz

JANUARY 26, 2022

Welcome to the a16z podcast. Today we’re talking about the mindsets and frameworks founders should know about when navigating the mergers and acquisitions or M&A process, both before and after – including how to think about the pricing dynamics, factors that go into the decision-making process, and what to expect from the integration once the. Read More.

Acquisition 97

Acquisition Pricing 97

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Payments

IT World

JANUARY 26, 2022

To say that Android tablets have been a letdown might be the understatement of the century. When you step back and think about it, the fact that Android tablets are such an underemphasized afterthought is almost shocking. Android is the world's most popular operating system, after all — by a pretty hefty margin. It's easy to forget sometimes, but more humans carry Android-powered smartphones than any other type of device in the universe.

Mobile 95

Mobile Technology 95

OpenView Labs

JANUARY 26, 2022

Undoubtedly you’ve heard about product-led growth as a go-to-market strategy. Who wouldn’t love a growth strategy in which a product essentially sells itself via a strong self-service flywheel. You may think PLG and marketing are at odds—who needs marketing when the product sells itself? However, if done right, PLG can unlock tons of growth potential for marketing functions that a typical sales-led approach cannot. .

Scale 77

Scale Marketing Sales Hiring Outsourced Development 77

Andreessen Horowitz

JANUARY 26, 2022

The consumer moving experience stinks. For consumers, finding a quality mover, packing up, coordinating a move time, and even paying movers is logistically challenging. As it turns out, it’s even more complex for moving companies. They must source new customers, … The post Investing in Supermove appeared first on Andreessen Horowitz.

Investment 75

Investment Enterprise SaaS 75

IT World

JANUARY 26, 2022

The global semiconductor shortage made worse by the coronavirus pandemic and supply chain issues shows no signs of improving as industries worldwide have had to halt production while waiting for processors. A report from the US Department of Commerce released this week revealed an “alarming” shortage of computer chips at a time when the median demand for them was as much as 17% higher in 2021 than 2019.

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76

Groove HQ

JANUARY 26, 2022

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level. The post 2022 E-commerce Customer Service Best Practice Guide appeared first on Groove Blog.

Customer Support 62

Customer Support 62

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

IT World

JANUARY 26, 2022

Even before we’d heard the words coronavirus or COVID-19 , collaboration apps were on the rise in the enterprise. Now, because of the phenomenal increase in remote work triggered by the pandemic, more and more organizations are implementing project collaboration tools to enable employees to collaborate effectively on project tasks from anywhere. Project collaboration tools include features that make it easier for team members, project leaders, and others involved in a project to communicate, bot

Software 75

Software Enterprise Communication Management 75

CloudKettle

JANUARY 26, 2022

If you’ve been on social media at all lately, you may be flooded with people posting series of yellow and green squares. These are shared results of WORDLE scores, a highly addictive game created by Josh Wardle that came out of nowhere in late 2021/early 2022 and became the collective obsession of most of the […]. The post Creating a 4X4 Wordle with Salesforce Flows appeared first on CloudKettle.

Social Media 59

Social Media 59

ChurnZero

JANUARY 26, 2022

Reducing churn is at the forefront of all marketers’ minds. 82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience. From a Customer Success and Marketing perspective, optimizing the customer experience might look like exploring support tickets, talking to customers, and running reports on r

Scale 52

Scale Churn Scaling Retention 52

Trujay

JANUARY 26, 2022

Customer relationship management (CRM) is an essential tool for any business in today’s world. But as we move deeper into the new decade, some key trends will shake up how CRM systems are used within your organization and what they do – it might just be time to rethink everything! This technology has evolved far […]. The post The Ultimate List of What to Watch For in CRM for 2022 appeared first on Trujay: Migration & Integration Solutions.

Trends 52

Trends Technology Management Business 52

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SaaS Metrics

JANUARY 26, 2022

A significant part of warehouse management involves measuring warehouse key performance indicators (KPIs) or metrics. After all, those numbers are one of the best ways for you to assess whether or not your warehouse is operating at maximum efficiency. Should there be any problem areas, those can also be addressed early on. Read more. The post Top 9 Metrics To Measure Warehouse Efficiency first appeared on SaaS Metrics.

Metrics 40

Metrics SaaS Management 40

SmartKarrot

JANUARY 26, 2022

Product Led Growth, or PLG, is the latest buzzword in the SaaS industry, and rightly so – product-led growth examples are strewn around everywhere in the SaaS universe. When a company aligns towards PLG strategy, the product sells itself, leaving everyone enough time to plan bigger things and grow more. But what is PLG? Simply put, PLG is taking a product to market and doing everything you can as a team to ensure it is a hit product.

SaaS 11

SaaS Scale Strategy Subscription 11

SaaStr

JANUARY 26, 2022

Driving peak sales performance is a mission most SaaS companies strive to accomplish. Yet, sales team targets are often set extremely high, with management expecting their teams to miss. This might bring success for the company, but it leads to negative experiences for the sales rep, and your teams may ultimately fail to perform to their fullest potential.

Sales Hiring 211

Sales Hiring Sales Systems Review SaaS 211

Intercom, Inc.

JANUARY 26, 2022

Many support leaders worry that by automating their support they’ll make it less personal. But automated support can (and should) be deeply personal. In today’s modern age, support teams simply need to redefine what being “personal” means. At Intercom, our mission has always been to make Internet business personal. In the early days we used to think that personal support was solely reserved for a human – a friendly chat , a few choice GIFs, and the exchange of first-hand information.

Underperforming Technical Team 209

Underperforming Technical Team Customer Support Scaling Trends 209

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Revenue

BetterCloud

JANUARY 26, 2022

Automation has become a game-changer for overworked IT managers with lean teams. When IT teams automate their day-to-day tasks, they save hours of time every day, make fewer mistakes, enjoy shorter ticket queues, and can take on more strategic work. So why isn’t every IT department fully automating everything already? The answer: it used to be (and sometimes still is) very difficult to do without knowing how to write code.

Marketplace as a Service 52

Marketplace as a Service Scale Operational efficiency. Government 52

IT World

JANUARY 26, 2022

It’s no secret that growing businesses depend on the speed and quality of their network. From communication to collaboration, employees have come to expect a reliable Wi-Fi connection that powers the tools they rely on most to get the job done. This includes video conferencing, digitally enhanced customer experiences, remote work and more, often competing for bandwidth on a single network.

Business 70

Business Communication Scaling Data 70