Mon.Feb 28, 2022

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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Let’s look at some of the best net retention rate and how they are doing good at it.

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Step by Step Guide to Outbound Sales Call Mapping

Predictable Revenue

Learn the five key steps of outbound sales call mapping so you can put together an effective plan to help you and your outbound sales team close more deals. The post Step by Step Guide to Outbound Sales Call Mapping appeared first on Predictable Revenue.

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Best Payment Methods for Ecommerce

The Daily Egg

Making money online takes more than a store. Customers want flexible payment options, or you’ll be another domain with a catchy name, The post Best Payment Methods for Ecommerce appeared first on The Daily Egg.

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15 Ways to Help Your Sales Team in 2022

SaaStr

2022 — the year we’re now in the New Normal. Back to getting on jets, doing real events and field marketing, but also … living primarily distributed start-up lives, on top of Zoom. A few ideas on how to help the sales team make this your best year so far: Hire dedicated sales / revenue ops. Many of you will have little to no dedicated help in sales operations , even up to $10m ARR or beyond.

Scale 240
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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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8 Counterintuitive Marketing Strategies That Actually Work

Sparktoro

Cold outreach is typically seen as a numbers game: hit as many inboxes as you can, assuming 5% or fewer will convert. But I’ve never agreed with that approach because I believe my reputation is on the line when I message a stranger.

Strategy 125

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The 5 Secrets of World-class Customer Success Managers

Sixteen Ventures

Having worked with hundreds of companies of different sizes, funding stages, and Customer Success maturity, around the world, I’ve boiled down what I believe are the five “secrets” of World-class CSMs. This is specifically about CSMs that are thriving, even if their environment is less-than-perfect. . It’s always best to have strong Customer Success leadership, buy-in from Executives, great processes, purpose-built CSM software, etc.

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Dear SaaStr: Where Do You Draw the Line When Companies Ask for a Custom Feature?

SaaStr

Q: Where do you draw the line when companies ask for customization for a SaaS product? I feel this is perhaps the point founders get the worst advice of all. Especially from VCs, B2C folks, and folks that have never sold bigger deals and into the enterprise. One-off customization per se is bad. This is SaaS, not a services business. But. Being paid a lot to build something important already on your roadmap can be magical.

B2C 239
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New Lenovo devices look to power hybrid working

IT World

On the first day of Mobile World Congress (MWC) in Barcelona, PC maker Lenovo announced a raft of new ThinkPad, IdeaPad and tablet devices, all aimed at better enabling remote and hybrid working. The most significant product from the launch is the incoming ThinkPad X13s , which is the first to be powered by the new Arm-designed Qualcomm Snapdragon 8cx Gen 3 compute platform.

Mobile 89
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Episode 19: Soft Inbound

Sales Hacker

Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Director of Growth Marketing at Interseller) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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SaaS ? Freemium OS: a new wedge for financial services (Fintech February Newsletter)

Andreessen Horowitz

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. TABLE OF CONTENTS. SaaS ? Freemium OS: a new wedge for financial services. An operating system is a mission critical … The post SaaS ? Freemium OS: a new wedge for financial services (Fintech February Newsletter) appeared first on Andreessen Horowitz.

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5 Steps to Safely Secure Your LinkedIn Network – and one better alternative

yoursales

5 Steps to Safely Secure Your LinkedIn Network – and one better alternative. Outages over at professional social network LinkedIn prompted me to write a quick guide on how to secure your linkedIn network by doing a backup of contacts. You may want to do this for various reasons, but one is this: What if LinkedIn loses all contacts or you lose access to the account?

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BrandPost: Small and midsize businesses can mitigate security risks with patch management

IT World

New vulnerabilities in popular business software are discovered daily, and patches to fix those vulnerabilities are issued nearly as quickly. But software updates don’t help your business until they’re installed across all relevant endpoints, and no number of tools in your arsenal can protect your organization if security gaps are left wide open. Unpatched software is one of the leading causes of security incidents cited in IDG’s 2021 Security Priorities Study.

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4 Automated Email Journeys Every Travel Brand Needs

CloudKettle

Using Salesforce Marketing Cloud To Deliver Relevance Travel is back in the collective consciousness and executives in the tourism industry need to meet travellers where they are right now – their inbox. This is where consumers spend up to 2.5 hours a day, and, if your brand delivers the right message at the right time, […]. The post 4 Automated Email Journeys Every Travel Brand Needs appeared first on CloudKettle.

Travel 59
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Behavioral Analytics is getting trickier

IT World

Behavioral analytics is one of the best authentication methods around — especially when it’s part of continuous authentication. Authentication as a "one-and-done" is something that simply shouldn’t happen anymore. Then again, I've argued the same thing about using unencrypted SMS as a form of multi-factor authentication and I sadly still see that being used by lots of Fortune 1000 firms.

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The Best Social Media Marketing Strategies For 2022

SaaS Metrics

When Ben Francis founded his company, he was a 19-year-old college student working at Pizza Hut by night just to earn a few dollars. Today, just 10 years later, his fitness apparel company Gymshark is worth over $1.3 billion. He didn’t grow up surrounded by billionaires or marketing geniuses. He learned sewing from. Read more. The post The Best Social Media Marketing Strategies For 2022 first appeared on SaaS Metrics.

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In a time of war, it’s important to stay secure

IT World

As Russia invaded Ukraine, seeing the disruption in the world occur in near real time on social media brought poignancy to what was happening. While I don’t know anyone in Ukraine, I know many people who have friends or family members that have been impacted by the war. Ukraine has many technology ties around the world. It’s also been a source of cyberattacks, which is why there’s extra concern about what we can do to protect ourselves in case of attack.

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Using a Virtual Number for Registration Process

SaaS Metrics

Why are people being asked to send codes from SMS? It is obvious — for identification of their personalities. An SMS verify service allows you to undergo this procedure without uncovering your personality. Thousands of people’s acts on the Internet accumulate around their personal phone numbers. All of them are tagged with. Read more. The post Using a Virtual Number for Registration Process first appeared on SaaS Metrics.

Metrics 52
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Why Apple’s most addictive device boosts its health

IT World

Apple could quite easily consolidate its iPhone user base , further its mission in augmented human health , and create a rock-solid platform-cum-fortress from which to extend future services. All it’s got to do is sell the Apple Watch as the razor to its iPhone.

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The detailed guide to the LAER model in Customer Success.

CustomerSuccessBox

Technology has radically changed the world. However, what has changed more radically is the way the technology is purchased and adopted by a customer. There are no longer significant upfront commitments but rather are made up of lower-cost subscriptions and value-added services. Undoubtedly, this change has crept into the Customer Success world as well.

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The Right Approach to Measure Product Stickiness

SmartKarrot

Every B2B SaaS company wants its product to have a good user engagement. But, a few of the companies are guilty of not conducting enough research to check whether the users find it interesting. Hence, ultimately the B2B product fails big in the market, and it ends up being a laughing stock in the eyes of your competitors. To avoid such a predicament, it is imperative to not only develop a great product but also ensure that users engage with that product effectively.

B2B 11
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6 Tips for Running a Successful Ad Campaign as a Micro-SaaS Founder

Baremetrics

If you’re running a micro-SaaS business by yourself, chances are you haven’t had much time or budget to spend on marketing. In fact, most founders focus resources almost exclusively on product development, and delay thinking about sales strategies until they desperately need their first customers. Of course, that’s already far too late to start running an effective ad campaign.

Scale 105
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Top 10 Tips for Creating a Successful B2B SaaS Podcast

SmartKarrot

Podcasts are the new hotcakes that attract listeners and stay with you forever. For B2B marketers, podcasts are the latest marketing tools that leverage multimedia content to educate and engage audiences. Businesses of all sizes – from startups to Fortune 500 companies – leverage podcasting to engage their target audiences. According to a recent LinkedIn study, podcasts are a useful and underutilized medium for B2B marketers.

B2B 10
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Feb 28 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, United States Organization: Bidgely As a Director of Customer Success, you will be acquiring a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future. Being a business owner balancing customer goals, revenue, and margin in both implementation and post-launch projects.