Wed.Jun 15, 2022

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Why Now is the Time to Invest in Customer Success

Totango

Right now, we are on the cusp of an economic downturn. Inflation and interest rates are soaring, the stock market is plummeting, and organizations are being forced to make some difficult decisions. All companies are going through the exercise of evaluating their investments, deciding what to cut and what to keep, what strategies to use, and simply, how to weather the storm.

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Bluejeans Vs. Zoom

The Daily Egg

A connected team is at the core of any growing business. With BlueJeans and Zoom provide some of the best conference call. The post Bluejeans Vs. Zoom appeared first on The Daily Egg.

Business 297
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Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Intercom, Inc.

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. Software engineering will play a crucial role in the future of business, society, and even our planet. To ensure that future is as bright as possible, we need diverse teams of software engineers working on the world’s most pressing problems.

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Microsoft Teams Vs. Slack

The Daily Egg

The reliance on business messaging apps really took off when Slack joined the market in 2013 and introduced a highly efficient means. The post Microsoft Teams Vs. Slack appeared first on The Daily Egg.

Marketing 285
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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Office 2021 vs. Microsoft 365: How to choose

IT World

Microsoft Office is how billions of people around the world go to work and school, whether they do it from home, an office, a classroom, or a combination of any of those. This suite of productivity tools is used by people working in 106 languages in nearly every country in the world, and it’s available in versions for personal, small business, enterprise, and educational use.

Education 114

More Trending

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Merlynn and the promise of human ‘digital twins’

IT World

Digital twins are being created in factories and cities , and we even have an Earth 2 effort that attempts to create a digital twin of the planet. But the most important of these will be human digital twins, which many of us thought were still years away. Well, Merlynn , an AI-centric tech firm, has already begun marketing a human “digital twin” that might initially improve productivity but could eventually lead to the elimination of human employees in many companies.

AI 106
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All About Acquihires

Andreessen Horowitz

In today’s ever-competitive environment to drive growth, identifying and hiring key talent through a structured transaction — known as an “acquihire” — has become an increasingly popular and effective way for companies to address hiring needs and accelerate product innovation and development. Often joining the acquiring company as a unit or existing team, employers also.

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The death of Internet Explorer: Good riddance to bad rubbish

IT World

Today, at long last, Microsoft is officially ending support for Internet Explorer. Goodbye and good riddance to the most annoying web browser of them all. Let’s review: Back in 1993 when I wrote the first story about this newfangled thing called the WEB , I knew it would be big. That’s more than Bill Gates thought about it at the time. At the 1994 Comdex, Gates said, “ I see little commercial potential for the Internet for the next 10 years.

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Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC

Totango

You always want to provide a positive, nurturing experience for your customers through every step of their journey. But despite your best efforts, sometimes issues still arise. When this happens, it’s critical to figure out a resolution that not only addresses the overall problem, but deepens your customer relationship in the long term. This is why having a proper escalation management process in place is essential. .

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The killer calendar app your Chromebook's been missing

IT World

Let me just go on the record as saying: The Google Calendar website is fine. And fine really is the most appropriate word here. Google's default desktop Calendar interface is perfectly functional, and it gets the job done. It's good enough, in fact — until you experience a truly exceptional Chrome OS calendar alternative and realize how much more efficient, effective, and generally enjoyable your Chromebook-based agenda juggling could be.

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Beyond Sales: Understanding my Subscriber Profitability through Lifetime-Value and Retention Metrics

BrightBack

Moving from ROAS to LTV/CAC. The move of DTC eCommerce from once-through purchases to subscriptions requires a new set of metrics to evaluate customer experience. The traditional model of looking at advertising and marketing spend is to measure campaigns in terms of “Return on Ad Spend” (ROAS), where the cost of the ad is balanced against the revenue from a session connected to the ad.

Metrics 52
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Cisco Webex boosts admin controls to support hybrid workforces

IT World

Cisco Webex has announced several new enhancements to its Control Hub, aimed at enabling administrators to better support a hybrid workforce. The Control Hub is a centralized management portal that allows Webex admins to configure their service, manage users, and view usage analytics and reporting. The latest updates aim to speed up the identification and resolution of user-related issues and improve collaboration.

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What is sales messaging? 6 steps to create your own and make it shine

CloseSaaS

Sales messaging is the words you use to describe your product and how it solves the pain points of your customers. Learn how to develop a clear sales messaging framework.

Sales 52
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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5 Interesting Learnings from Sprout Social at $240,000,000 in ARR

SaaStr

So it wasn’t that long ago we checked in with Sprout Social, but when we did in June 2021 , the public markets were at their peak for SaaS and Cloud stocks. And Sprout Social seemed like an interesting but small SMB player. But fast forward to today, and Sprout Social is one of the winners in the current market dynamics. It’s sitting at a $2.6B market cap — up more than 3x from the $800m valuation at its IPO in December 2019, Not too shabby!!

Scale 56
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How Machine Learning Will Change Customer Success for Good

SmartKarrot

Every business, whether big or small, depends on its clients, and customer success can be a huge deciding factor in the growth of your business. That is why it is essential to pursue the best customer retention strategies. In today’s scenario, the customer churn rate is at an all-time high, and businesses have struggled to retain their clientele by keeping them happy.

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Solving for complex onboarding: Paving a path to value for your customers

Intercom, Inc.

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like.

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Jun 15 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Atlanta, GA, US Organization: GoFan As a Director of Customer Success, you will be preparing long-term and short-term goals and client objectives. Building trust and long-term relationships with clients. Functioning as the customer advocate and provide internal feedback on how we can better serve the schools.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Identity as a Service (IDaaS) and its Importance for Business

SaaS Metrics

Identity as a Service is a cloud-based service built to be used for authentication and identity management. IDaaS can comprise a wide range of services, including multi-factor authentication, single sign-on, and directory services for organizations with convenient IAM capabilities. An IDaaS solution combines all of the features and benefits of an enterprise-class.