SaaStr

SEPTEMBER 7, 2023

Dear SaaStr: What Are The Best Ways to Retain Your Customers in SaaS? A few things that always work to drive down churn in the early days — and later: Make sure you have a strong Head of Customer Success … whose #1 goal is reducing churn. Too many early-stage VPs of Sales don’t have a strong “wing person” running customer success. And importantly — resist the urge to have this Head of CS own upsells as their #1 KPI.

Sales Hiring 296

Sales Hiring SaaS SMB Churn 296

Tom Tunguz

SEPTEMBER 7, 2023

I’ve been fascinated by dictation software for many years. Speaking has struck me as the most natural interface. It also happens to be at least 3 times faster than typing. When OpenAI released their dictation model Whisper , I was keen to try it. So I installed it on my MacBook Pro. Over the last few weeks, I’ve been using it. As expected, it’s sensational.

Machine Learning 217

Machine Learning Artificial Intelligence Cloud Benchmarks 217

Andreessen Horowitz

SEPTEMBER 7, 2023

The internet opened up a major consumer market by providing services more cheaply, and to more people, online. Now, AI is kicking off a colossal wave of opportunities for startups by making it possible to build scalable online experiences that replicate the benefits of being in person. Having a highly personalized experience is what consumers value the most about in-person services—think of tutors, personal trainers, and doctors.

AI 131

AI Generative AI Marketing Compensation 131

Predictable Revenue

SEPTEMBER 7, 2023

Friction between Marketing and Sales with Collin Stewart and Austin LaRoche. Learn why breaking down silos is critical to business growth. The post Airing of Marketing and Sales Grievances with Austin LaRoche appeared first on Predictable Revenue.

Marketing 130

Marketing Sales Revenue Business 130

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

Scale

User Pilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? It’s a challenging process, but the benefits are well worth it. At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use.

B2B 105

B2B SaaS User Experience Retention 105

User Pilot

SEPTEMBER 7, 2023

While all the buzz may be around differentiating yourself, understanding your similarities to other solutions is just as important to product-led growth — if not more important. In this guide, we’re going to go over what points of parity are, why they’re important, and how to put the right strategies in place! TL;DR Points of parity are industry standards that products must share to stay competitive with each other.

Branding 105

Branding Subscription Payment Features Cloud 105

SaaS Metrics

SEPTEMBER 7, 2023

In today’s interconnected global economy, “nearshoring” has become an increasingly popular strategy for IT development. The term refers to outsourcing work to nearby countries, making it easier to manage projects due to minimal time-zone differences and cultural similarities. Latin America, with its burgeoning tech industry and close proximity to the United States, Read more The post Top 5 Nearshoring Destinations for IT Development in Latin America first appeared on SaaS Metri

Outsourced Development 52

Outsourced Development Development Technical Review Metrics 52

User Pilot

SEPTEMBER 7, 2023

Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data! So, let’s see 8 critical trends you can follow to stay on track with the changes and how you can apply them to achieve product growth.

Artificial Intelligence 105

Artificial Intelligence Trends Technical Advisors Machine Learning 105

TrackStreet

SEPTEMBER 7, 2023

One question we often hear from manufacturers and brands researching TrackStreet’s MAP monitoring and enforcement platform is, “What is MAP pricing?” These companies know that establishing a minimum advertised price (MAP) policy and implementing a solution to enforce that policy are important steps to protect their company and their legitimate resale partners.

Branding 40

Branding Pricing Advertising Marketing 40

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

User Pilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. Which survey delivery method is best? How to find the right software for your needs. Let’s get into it! TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction.

SaaS 103

SaaS Scale Churn Technical Review 103

ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? If you hesitated before answering, then it’s time to rethink your approach. The QBR has become an industry staple—and polarizing topic—in customer success. Many of its critics complain it inflicts death by PowerPoint. Fans of the meeting espouse its bottom-line benefits.

Technical Review 52

Technical Review Development Team Review Business Underperforming Technical Team 52

User Pilot

SEPTEMBER 7, 2023

A good user experience starts with a user-friendly UI. This helps users navigate and get value from your product in the most frictionless way possible. What are the best practices to follow in UI design that lead to great user engagement and experience? This article looks at 15 good UI examples to help improve your product. TL;DR UI design focuses on a product’s visual UI elements and aesthetics, such as buttons, icons, and layouts.

Mobile 52

Mobile Business SaaS User Experience 52