OPEXEngine

FEBRUARY 22, 2022

This is because using a customer-centric definition highlights the key operational differences that drive strategic decision-making at these businesses as well as influencing the relevant performance indicators for them. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Baremetrics

JULY 20, 2021

Following HubSpot’s lead is a good way to prepare your SaaS product marketing plan, but to do so effectively you’ll need a step-by-step process to get started. In this article, we will walk through 7 steps for creating a solid marketing strategy for your SaaS product.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

User Pilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Track in-app customer behavior to identify at-risk customers.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 158

Scale Sales Recruiting Scaling SaaS Payments 158

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How should this data feedback into your product roadmap and pipeline? * Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. We have over 1,500 apps listed in our app directory, so those are with third party partners. Thank you Ceci. I’m Vicki Lin.

Payments 120

Payments Scale Scaling Revenue 120

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 150

Sales Hiring Sales Recruiting Scale Payment Methods 150

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. So to illustrate this, I want to talk about getting deep product/market fit, and specifically one story of a founder that I admire by the name of Parker Conrad that he has told in the past. We are definitely the fastest growing code school probably of all time.

Acquisition 137

Acquisition Software Review Payment Methods Marketplace as a Service 137

ProfitWell

DECEMBER 9, 2019

So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Use a reliable billing system. Determine product-market fit. If there isn’t a viable market , you’re setting yourself up to fail.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

User Pilot

MAY 14, 2021

Let’s start with some definitions. Filled in after a sales call, but before the first customer payment. This feedback can be used to make better product experiences for customers. You can then file all of that data on Zendesk, or whatever similar customer success software you use to store all your customer data.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Intercom, Inc.

MAY 16, 2019

It’s easy to dream up a sophisticated solution to a problem, but first you need to validate your assumptions to ensure you’re on the right track before going nuts with features. To differentiate yourself in a crowded market, ease of use is only part of the equation. Patrick, can you describe exactly what Product Tours is?

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

SaaStr

JUNE 14, 2019

What does Dave believe is crucial to achieve in these in person meetings? 242: It’s the employees’ market. Here’s what Elisa talks about: How to win Talentshare when the system is stacked against you. Dave Kellogg: Well, Harry, I’ve been doing enterprise software for over 25 years. How long do they last?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. Book sales: We make some money from this, but it’s more a marketing and authority building tool for the Collective. But in the first year, she made only $2,000.

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

User Pilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools?

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

FastSpring

FEBRUARY 23, 2023

Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. I interviewed Michael about successful global marketing strategies. Michael goes into a lot more detail about identifying new international markets to expand into around 14:30.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

Intercom, Inc.

NOVEMBER 27, 2019

. “The reason why businesses grow is they’re in a great market” It’s this approach to scaling their business that has enabled Paddle to achieve 2475% revenue growth over the last four years. It’s even garnered them an enviable position among Deloitte’s Fast50, a list of the fastest growing software companies in the UK.

Payments 186

Payments Scale Revenue SaaS Payments 186

SaaStr

AUGUST 5, 2020

From the founder’s point of view, in the upmarket, a lot of founders will survive because the market is great. And it is extremely especially important in a market where certain aspects become more important because we’re, in a downturn. Timelines’ longer for fundraising for closing customers and payments get delayed.

Technical Review 143

Technical Review Payment Methods Travel Development Team Review 143

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

User Pilot

AUGUST 29, 2021

In case it isn’t, you can check out our other in-depth comparisons to determine the best solution for your use case and business! Amplitude enables you to answer critical questions related to your digital product strategy, including: How do users navigate through your application? What is Amplitude Analytics? Source: Amplitude.

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Baremetrics

MARCH 16, 2021

This allows anyone building an app that applies blockchain technology to do so by building directly on top of QuikNode’s globally distributed Web3 infrastructure. With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We’re going to start with some dates that predated COVID and really go to prior SaaStrs. It’s also been a powerful moment for technology to be a force for good. They had to reinvent themselves.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

SaaStr

JUNE 13, 2019

We invest from the very earliest stages to the latest stages of software and consumer companies and we’re based in California. A lot of these businesses use a common marketing technique in order to grow really quickly, and that marketing technique is free trial. How many times does this person use this particular feature?

Scale 200

Scale SMB Sales Hiring Payment Services 200

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Claire Hughes Johnson : Yeah, definitely. Who is this person? She’s got an English degree and an MBA. ” Right?

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Which was that pioneering inside sales motion driving a lot through online and through WebEx at the time.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

User Pilot

JANUARY 15, 2021

This post will help you wrap your head around the main concepts in product analytics, and how to implement them to grow your product! Here are the need-to-know takeaways: What is Product Analytics? It’s the tools and methods you use to understand user behavior within your app. Why is Product Analytics important?

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Sales Hacker

FEBRUARY 5, 2019

We recommend you work cross-functionally with the executive team to cover the three most crucial product readiness elements described below. 1) Product Market Fit Assumptions – The problem you solve may not be relevant in the Enterprise market. Bonus Takeaway. Let’s continue with the analytics example from above.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

SaaStr

AUGUST 27, 2019

As each of you have likely personally experienced, whether you’re a founder on sales, with each compensation lever you pull, there are inevitably behaviors on the sales team that get pushed. This is generally the first zero to $1 million in ARR, with the founder trying to find product market fit and getting those very first customers.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

SaaStr

OCTOBER 24, 2019

Entrepreneurs like to break rules but there are probably are some that you should definitely follow so we’re going to get into a conversation about that and hopefully we can stir up some good conversation and some controversy at the same time. So if you get the invoice, you get the payment and that’s a lot more interesting.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

JULY 8, 2020

Personally, our team has been holding back a little bit. What I personally have seen in my little portfolio and the founders I work with is what I call the COVID beneficiaries. Look, okay, let’s say half your business sells to eCommerce, but 20% sells to live events. Are you more excited about eCommerce?

Investment 159

Investment Technical Review Part-Time VPE Development Team Review 159

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. So if you’re a software founder in that stage, come talk to us. 50% of our SaaS investment, out of 30, 16 has been pre-product.

New CTO 146

New CTO Sales Hiring B2C CTO Hire 146

Baremetrics

MARCH 13, 2018

Growth and progress happens in the gray areas…the parts where there are no definitive right and wrong answers, where you may never know if a given decision actually had an effect on things. Every move a competitor makes feels like a personal attack. Solutions grow businesses. Startups, much like life, are rarely black and white.

Payment Services 71

Payment Services Payment Solutions Payment Methods Payments 71

User Pilot

MAY 25, 2021

Microvideo definition. SaaS businesses are increasingly using microvideos inside their knowledge base, to explain UI elements in-app, or to build brand awareness. Build your microvideo with a tool like Visme, Animoto, or Biteable and incorporate it into your in-app communication via a tool like Userpilot. Microvideo definition.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Education 52

ProfitWell

SEPTEMBER 3, 2019

Combine that with the qualitative feedback Spotify received from the primary benefits survey and the number of people who recommend the product to others, and Spotify is in a really great position to start playing around with their strategy and trying new things. Good product-market fit boosts engagement and trust. “ Hiten Shah.

Payments 63

Payments Payment Methods Payment Services Pricing 63

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. The Definitive Guide to Customer Success 2020. The Definition of Customer Success.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

FastSpring

APRIL 30, 2024

If you’re selling your software, plugin, add-on, or other digital product for a one-time fee, you’re likely thinking about switching to a recurring subscription model. Will your existing users revolt to the change and switch to a new product? Podcast Full Interview: Audio Listen online or find it on more podcast services.

Subscription 151

Subscription Payment Features Payments Payment Solutions 151

Aaron Beashel

MARCH 9, 2018

We had great sales & marketing teams and growth definitely did happen, but it just seemed a lot more difficult. Obviously Product/Market fit is a big factor here, but assuming you have a relative level of Product Market fit, I think the next thing key factor is having the right Go To Market model.

Scale 192

Scale SaaS Payments B2B Strategy 192