User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Therefore, you need to perform user research (interviews, surveys , etc.) Define the definition of success at that particular stage (from your user’s point of view). But personalization can’t be lazy.

SaaS Payments 64

SaaS Payments Strategy Payment Solutions SaaS 64

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. Those teams really need a dashboard, they need an online user experience with a workflow.

Payment Solutions 121

Payment Solutions Payment Methods Payment Services Payments 121

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 130

Scale Sales Payment Methods Merchant Services 130

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

Intercom, Inc.

MAY 3, 2018

If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product. Rohini: Absolutely, especially if you’re the new person and trying to get up to speed. Rohini: Definitely.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Buffer Resources

JANUARY 18, 2024

I didn’t end up as a content writer at Buffer because of LinkedIn (that was down to a fun Instagram post , interestingly enough), but I definitely found it valuable in my job search. I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.    Yes!

Technical Review 100

Technical Review Systems Review Sales Recruiting AI Search 100

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

Buffer Resources

JANUARY 18, 2024

I didn’t end up as a content writer at Buffer because of LinkedIn (that was down to a fun Instagram post , interestingly enough), but I definitely found it valuable in my job search. I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.    Yes!

Technical Review 61

Technical Review Systems Review Sales Recruiting AI Search 61

FastSpring

APRIL 26, 2022

And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Quantitative Data Gathering: Website and Product Data.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Upscope

JULY 18, 2021

Definition of brand story telling: " involves telling the story of the brand itself, humanising the story and explaining why the company was made and how it is differentiated from other businesses out there. It's is a method mentioned in Tim Ferris' Tools of Titans / Tribe of Mentors books by a successful writer.

Payment Methods 52

Payment Methods SaaS Payments SaaS Payment Services 52

Neil Patel

MARCH 25, 2021

With this software, you have access to tools that help with: blogging SEO social Media website lead management landing pages calls-to-action marketing automation email analytics. With Trello, everything related to your online marketing strategy can be shared in the same place. It only takes a few minutes to set up a board.

Payment Methods 144

Payment Methods Social Media Marketing Business 144

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. The ideal executive champion is the person who most acutely feels the pain of the problem remaining unsolved, is held responsible internally for solving the problem, and has the budget to solve it.

Healthcare 121

Healthcare AI Payments Enterprise 121

Intercom, Inc.

NOVEMBER 17, 2021

Fortunately, it’s not as elusive as you might think, and it can definitely be taught — writing coach Leslie O’Flahavan has spent over two decades doing just so. Acknowledge what the customer is saying and be as personal and specific as you can. It’s an error and maybe has cost me double payment. Use plain language.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Upscope

JULY 18, 2021

Definition of brand story telling: ". Definition of product story telling: "involves telling the story of a product – including why the company made it, some of the unique struggles they faced in doing so, and the changes it has made to their customer’s lives. Resolution could be next steps or a call to read more content.

SaaS Payments 52

SaaS Payments Payment Methods SaaS Customer Support 52

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 169

Scale Sales Recruiting Scaling SaaS Payments 169

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. But he explains that what happens on the website is such a small and early part of the entire customer relationship. What was the first thing you bought online? Jump to highlights. But sign-ups went down.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

Buffer Resources

MAY 17, 2023

In other words, it’s a partnership with another person or company to present a united front and communicate shared values or generate profit. This doesn’t mean that social media collaboration is a foolproof, guaranteed method of growth – it comes with its challenges. If they tick all the boxes, great!

Social Media 105

Social Media Payments Software Review Technical Review 105

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. We are definitely the fastest growing code school probably of all time. We put it online, $10,000, and we started talking to our customers. Hear from Austen Allred how and why you should be stepping on the gas when your CAC is low. Want to see more content like this?

Acquisition 141

Acquisition Software Review Payment Methods Marketplace as a Service 141

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I mean, we can talk a lot about this, but that’s a little bit about where we’re headed on that, but it’s definitely a change in selling process, and then it’s definitely a change in the journey. It’s about adoption.

Payment Methods 216

Payment Methods Merchant Services Scale Payments 216

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 62

Payment Methods Merchant Services Payment Services Outsourcing Services 62

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. note: this is the beginning of your ideal customer profile (ICP) and buyer persona definitions) How do you get a conversation started with those key people? Here’s what I mean…. Remember the first customer you closed?

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Intercom, Inc.

APRIL 22, 2021

I was the only manager, and I definitely didn’t know what I was doing. ” I talked to a staff designer, reached out, and actually staff.design is a website with interviews with staff designers, and it’s like, what is a staff designer? There’s definitely tech leads in our groups.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Chargify

OCTOBER 4, 2017

In an interview with Breaker , he explained how Earth Class Mail identifies core competencies the company should build for: The Strategic and Critical box is where the company should develop its own software and product. Unnecessary revenue leakage occurs through failed and delinquent payments. And those are just a few examples.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Sales Hacker

MARCH 30, 2021

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. Now, without further ado, let’s listen to this interview with Neil Ringers.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. After graduate school we worked at separate start-ups and definitely caught the start-up bug. Geoff: I personally see a huge gap in the market when it comes to paid search management for start-ups.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. So if we start on the first type of SaaS businesses that sell to SMBs and often one to five person teams, and they likely will always sell to those types of teams. What is the process to do it efficiently?

Scale 131

Scale SaaS Payments Sales Recruiting Payment Services 131

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. note: this is the beginning of your ideal customer profile (ICP) and buyer persona definitions) How do you get a conversation started with those key people? Here’s what I mean…. Remember the first customer you closed?

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

User Pilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. Note: these methods are by no means mutually exclusive. Don’t be this person. Source: mywellnesshub.in.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

Kraftblick

JUNE 8, 2020

In the case of a customer with, say, 5,000 to 10,000 employees, aim for establishing contact with the director general or a second-level person (a subordinate to the director general, department director or vice president). If there are no more than two heads in the chain, then this is the right person to be talking with. Probably not.

Software Review 52

Software Review Payment Solutions Development Team Review Systems Review 52

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. After learning about the true cost of being in business, my co-founder and I realized we needed to triple our prices and switch to a monthly payment plan option that provided monthly recurring revenue.

Payment Methods 112

Payment Methods Sales Hiring Payments Business 112

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. Here’s how emotional marketing impacts different types of websites. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

OpenView Labs

NOVEMBER 18, 2019

My personal frustration was not reason enough to launch a company, but I quickly realized just how acute and pervasive these problems were for a variety of roles across many industries. Conventional wisdom says best practice is to deliver value up front before you ever ask for any value—payment—from the user.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

Neil Patel

APRIL 5, 2023

However, verified website owners can get free access to a comprehensive set of Webmaster Tools , including backlink analysis. Type in a website of your choice. For pricing info, click on the ‘build a package’ link online, and you’ll get sent an email. Conversation-focused (interview pieces and quotes).

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. And you said you kept the pricing on the website? ” Nicolas : VP of Marketing, definitely. Nicolas Dessaigne : Right.

Sales Hiring 253

Sales Hiring Sales Recruiting Scale Payment Methods 253

SaaStr

AUGUST 9, 2019

Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. I do want to break the interview today up into a couple of different parts really. I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online.

SaaS Payments 135

SaaS Payments Cloud Technical Review Scale 135

Intercom, Inc.

NOVEMBER 25, 2021

Come drive our car, come to our store.’ You can also read the full transcript of the interview, which has been lightly edited for clarity, below. You’re probably in charge of the different payment methods that your company accepts. They say, ‘Look at us. We’re awesome. We want to go” 3.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStr

JUNE 14, 2019

What does Dave believe is crucial to achieve in these in person meetings? Below, we’ve shared the full transcript of Harry’s interview with Dave Kellogg. Dave Kellogg: Yeah, it is definitely a concern. Harry Stebbings: “Burn rate is a function of the personality of the CEO.” How long do they last?

Sales Hiring 144

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 144