Intercom, Inc.

JULY 2, 2020

And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. The evolution of customer support.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

SaaStr

NOVEMBER 24, 2020

Products include CRMs, customer support, IT management, project management, HR and much more. Join members of their solution engineering team on December 9 at 9 AM PST for a workshop on Stop Losing Customers : 5 Steps to Creating Customers for Life with Freshworks. . Freshworks.

Scale 298

Scale Scaling Outsourced Development compliance 298

Tom Tunguz

JANUARY 30, 2018

The classic funnel that we all picture in our minds isn’t the way that customers buy anymore. A customer may register for a SaaS product’s free trial, try it, contact customer support and decide not to buy at the expiration of the trial. But they return 90 days later and sign a contract for $90,000.

Outsourced Development 189

Outsourced Development Customer Lifetime Value SaaS Startup 189

SaaStr

MARCH 1, 2024

We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. At Base10, they expect to see the speed of development and deployment accelerate so dramatically that it will make our heads spin. Microsoft is a master class in strategy for us. That’s the core mission.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Data contracts encode the data interchange between two different departments (Gable). The same thing is happening in data. 80% of data is unstructured within organizations.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

SEPTEMBER 11, 2024

Lucid launched in 2010 (before PLG was a term), and their team had an intense focus on product early on, so much so that the COO at the time read through hundreds of thousands of customer support tickets to hear directly from customers. In their first year, they had their first paying customer.

Scale 312

Scale Scaling Sales Hiring compliance 312

Stax

MAY 13, 2025

Transparent contracts and customer support Hidden fees, long-term lock-ins, and vague terms can turn a payment processor into a liability. Look for providers that offer clear pricing, straightforward contracts, and responsive support. Ignoring integration costs and headaches.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. What if, instead of spending so much time making your payment stack work for you, your developers could focus on your product? Customer support around billing questions, digital fulfillment, and more.

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

Intercom, Inc.

JULY 14, 2022

We didn’t focus on engineers only – we spoke with directors, technical program managers, security team members, and customer support representatives to emphasize how traces could help them solve their specific problems”. Tailoring our message helped to lock in support. Finding allies was key to success.

Engineering 272

Engineering Outsourced Development Metrics Pricing 272

The Angel VC

MARCH 23, 2016

For Basic and Pro customers, the model allows you to project ARPA development using a given ARPA at the beginning of the planning period along with assumptions on monthly ARPA increases. For Enterprise customers, the model assumes pricing increases at the time of renewal but not during the term of the subscription.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

BetterCloud

JANUARY 15, 2025

Your company gets a contract that outlines SaaS security responsibilities. SaaS vendor obligation Thanks to the shared security model, both the SaaS vendor and the customer have responsibility. Contracts: What are key terms and conditions? Incidence response plans: What does the vendor do in the event of a breach?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Neil Patel

NOVEMBER 3, 2021

The context is then used to train and develop machine learning algorithms. With an algorithm developed to crawl and scrape data from competitors, you can save time while also increasing your potential for profit. Pro: Everything in Free plus unlimited API access, unlimited team access, and customer support.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Intercom, Inc.

NOVEMBER 3, 2022

. “A well-oiled, organized support team is crucial to eliminate friction in the customer experience, and nothing impairs a seamless experience quite so much as a burned-out, scattered team” Are legacy ways of working ruining the agent experience? Liam: Why are customer support teams so vital?

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. You can work on developing cash flow forecasts and try to automate your billing and payment processes to smoothen this process and improve efficiency.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

BetterCloud

MARCH 17, 2025

SaaS budgeting checklist In addition to the amount of money you already spend on SaaS, you should also check: Term lengths of your current contracts How many seats do you get for each application How often these applications are used Who manages the application for each department This will give you a more clear snapshot of your SaaS situation.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

yoursales

JANUARY 28, 2022

Whether you're a VP Sales of a Sales Development Representative, you should expect your company to equip you to get the job done. With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. Sales Stack Graveyard.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

How To Buy Saas

SEPTEMBER 3, 2024

Are you struggling to keep up with the ever-increasing volume of contract management processes? If yes, then it is time to invest in B2B SaaS contract management software! They will help with effective solutions to help you manage contracts better, automate manual processes, and curb risks and mistakes.

Payment Solutions 52

Payment Solutions Outsourced Development SaaS Payments Payment Services 52

User Pilot

FEBRUARY 19, 2025

Multi-year contracts for discounts and annual price hikes. Many businesses must commit to multi-year contracts to lock in lower rates at auto-renewal. Pulse: This plan, designed for teams optimizing research and development, introduces NPS surveys and product discovery tools. Opaque pricing. userpilot.com 3.

Pricing 52

Pricing Outsourced Development Scale Software Review 52

Neil Patel

FEBRUARY 13, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Even web developers have access to numerous tools to enhance their site’s customization and functionality. Also, Wix won’t lock you into a contract.

Payment Methods 143

Payment Methods Software Review Systems Review Payment Solutions 143

FastSpring

APRIL 23, 2024

MoRs are complete payment solutions that enable you to outsource the entire checkout process, as well as liability for sales tax and VAT remittance, fraud prevention, and tax compliance. Our team intimately understands the complexities of subscription billing and selling — and we’re deeply committed to helping our customers grow.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

Neil Patel

NOVEMBER 5, 2020

So double-check your contract before making a commitment. Here’s why they rank so high on my list: Free SSL certificate included with your shared plan Free domain name for the first year One-click WordPress installation 24/7 customer support 30-day money-back guarantee $200 in marketing credits. It’s no surprise that 1.5+

Technical Review 145

Technical Review Outsourced Development Software Review Scale 145

Neil Patel

OCTOBER 15, 2020

To find the best cheap web hosting plan for your site, make sure to take the following elements into consideration: Contract Terms. Lots of web hosts might seem cheap at first glance, but you need to analyze your contract terms to truly get a sense of the cost. These contracts are typically paid up-front and in-full.

Scale 145

Scale Outsourced Development Systems Review Cloud 145

Neil Patel

OCTOBER 26, 2020

The best customer support teams will do this for free. This type of WordPress hosting is reserved for huge companies, sites with millions of visitors per month, and developers that want to customize the hosting environment for multiple websites on a single server. The speed, performance, and customer support is better.

Development Team Review 145

Development Team Review Technical Review Outsourced Development Engineering 145

Stax

APRIL 18, 2024

TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers. While they operate under different business models, ISVs and SaaS share similarities in software development, cross-platform accessibility, and industry reach. Learn More What are ISVs?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

yoursales

JANUARY 29, 2021

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. SalesMethods - World Class Account Development and Sales Opportunity Management. Salesloft – Sales Development Platform For Dialing And Email Tracking.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

FastSpring

JANUARY 5, 2021

You’re probably more interested in developing new products and creating business solutions. You can use an API and webhooks to view order details, access payment data, manage invoice delivery, monitor billing and contract cycles, and much more. But if you do run into issues, it’s nice to know there’s customer support available.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

Neil Patel

FEBRUARY 5, 2021

The sticker price for WP Engine is higher than average, but it includes customer support from some of the most talented WordPress experts in the world. A customer identifies a problem or makes a request, and WP Engine’s support team gets it done. These on-demand support resources are critical to people starting out.

Management 137

Management Technical Review Outsourced Development Engineering 137

Stax

JUNE 4, 2024

Selecting the right payment processing software is crucial for any business aiming to streamline transactions and enhance customer experience. This decision impacts everything from compatibility with existing systems to security features and customer support. This means more cost savings as your business grows.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

SaaStock

JANUARY 25, 2019

Aivo offers Artificial Intelligence solutions for customer service, so that businesses can provide their clients with outstanding experiences. Its core product is AgentBot, which is an automated platform for omnichannel customer support. Sony, AIG, Visa, Mastercard, GM, LG, Telefónica are just some of Aivo’s current users.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

ProfitWell

AUGUST 18, 2020

It was less than two years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her five-year water heater contract. She called the provider, Reliance, to cancel the remaining two years of her contract so she could purchase her own water heater. Product can develop new features or new products.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

Intercom, Inc.

FEBRUARY 1, 2018

I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. Eventually we focused on agriculture, on corn and soybean farmers, and changed from a concept of a thousand tiny contracts sold a day to a couple giant contracts sold a month. We got sales leads. We were closing deals.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Blulogix

DECEMBER 4, 2024

This focus on customer success fosters long-term loyalty, reducing churn rates and increasing lifetime customer value. Flexibility to Meet Customer Needs With a subscription model, ITSPs can offer more customizable solutions to meet their customers’ unique needs.

Payment Features 59

Payment Features Subscription Outsourced Development Pricing 59

Neil Patel

SEPTEMBER 17, 2020

If you’re a small business looking for a reliable, no-contract VoIP phone service, Ooma is a great choice. Plus, you don’t have to worry about complicated contracts. They’re the world’s #1 business communications platform with plans and features for business communications as well as customer support. per user per month.

Systems Review 145

Systems Review Software Review Scale Mobile 145

SaaStr

OCTOBER 15, 2019

At Mapistry, moving upmarket is exactly what CEO, Allie Janoch, set out to do two years ago and in this talk, she and Lauren Alexander, Mapistry’s VP of Marketing and Demand Generation, will share the playbook they have developed for generating warm leads in a market of buyers unused to purchasing software.

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB Enterprise 222

Sales Hacker

JUNE 3, 2021

You need CRM software to support lead management, track progress along the sales pipeline , identify cross- and upselling opportunities, and provide efficient customer service. B2B has a complex sales process initially that involves vetting processes, negotiations, contracts, and possibly more than one decision-maker.

B2C 104

B2C B2B Business Payment Features 104

Totango

AUGUST 13, 2024

Risk management : Developing a risk program to identify and mitigate potential churn. Voice of the customer : Supporting or implementing a program to gather and act on customer feedback. Can you segment customers by contract value? Is there likeness between industries?

Customer Success 112

Customer Success Data Strategy Outsourced Development 112

Sales Hacker

APRIL 21, 2021

A sales rep has won over a new customer. It may take days before the rep can actually send a contract for signature. Develop a strong understanding of a basic sales process from top to bottom and think about where processes need to be improved and what technology makes things more efficient.”. Sebastien van Heyningen ).

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117