SaaStr

JANUARY 24, 2022

It was too big a flag for a company at the edge of where I like to invest. With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. I couldn’t even figure that out. Your focus expands.

Finance 332

Finance Outsourcing Services Systems Review Technical Review 332

SaaStr

JULY 20, 2024

Invest in People You want to keep the bar high on talent, especially in hypergrowth, and not just in the early stages. Invest Heavily in Onboarding Your typical employee takes about three to six months to get ramped. Invest Early in Your Marketing When scaling the GTM engine, you want to invest early in marketing.

Sales Recruiting 299

Sales Recruiting Sales Hiring Scale Engineering 299

Stax

APRIL 10, 2025

ACH transfers are particularly popular among businesses that deal in high transaction volumes because of much lower processing fees than card payments. Its a good fit for payroll processing and large bill payments between B2B businesses. It’s also perfect for businesses with a subscription-based (recurring payments) sales model.

Payment Methods 88

Payment Methods Payment Services SaaS Payments Payment Solutions 88

Neil Patel

MARCH 8, 2021

Customer support and customer success can be confusing for both beginners and experts alike. Both customer support and customer success teams are important for your brand’s ongoing growth and success, and the roles share similar skill sets. What customer support is and why it’s important.

Customer Support 132

Customer Support Customer Success Underperforming Technical Team Customer Lifetime Value 132

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

Clouded Judgement

FEBRUARY 7, 2025

Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Securities and Exchange Commission.

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

Clouded Judgement

JULY 12, 2024

Take customer support - is the right way to look at AI’s impact as the spend on AI contact center solutions, or the human costs that were removed? Because your competitors are investing in AI efforts, you also have to invest in AI efforts. Altimeter is an investment adviser registered with the U.S.

Cloud 288

Cloud AI Investment User Experience 288

Subscription Flow

JUNE 26, 2024

Did you know that the Dutch payment processing company Mollie was only able to raise $100 million in 2020 as its growth tech investment? Lo and behold, in no time Mollie became the third largest European payment processor (after the fellow Dutch company Adyen and the London-based Checkout.com). So what happened?

Payment Features 52

Payment Features Payment Methods Payment Services Payment Solutions 52

How To Buy Saas

DECEMBER 20, 2024

Keeping track of the accounting for SaaS businesses can be challenging because of the subscription model that they operate on, and that is why most companies opt for cloud-based software solutions to smoothen the processes. This is an important process as you need to send invoices to customers on time and also collect revenue effectively.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

JANUARY 5, 2021

Regardless of your professional motivations, billing and invoicing is a vital part of any successful business. Good billing and invoice software will simplify your life by automatically doing all this math for you. Before you invest in a billing program, take it on a test drive. Can it handle subscriptions? Compliance.

Payment Methods 124

Payment Methods Payment Solutions Payment Services Payments 124

Stax

MAY 5, 2025

Generate repeat business When you make it easier for customers to pay, they’re more likely to do business with you again. Industry data shows that when it comes to marketing spending, 82% of companies agree that it’s cheaper to invest in retention than acquisition. Q: How can Payment Gateways for Mobile Apps be integrated?

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. from Astella Investimentos, Spectra Investments and others. Vindi is a PCI-certified online payment platform for recurring billing. Founded : 2011.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Subscription 59

Subscription Payment Features Outsourced Development Pricing 59

User Pilot

MAY 23, 2024

Customers aren't all the same, so you need different types of customer support to address the needs of different kinds of customers. As a result, you need variety in your customer service solutions to properly assist each customer. Proactive support. Social media support.

Customer Support 104

Customer Support Social Media SaaS Artificial Intelligence 104

Blulogix

DECEMBER 19, 2024

By BluLogix Team Thriving in the Subscription Economy of 2025 and Beyond Introduction The subscription economy is not just a trendits a transformative shift in how businesses operate and generate value. Leveraging Artificial Intelligence (AI) AI is set to play a significant role in the future of the subscription economy.

Subscription 52

Subscription Payment Features AI Search Artificial Intelligence 52

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Key benefits of AI-driven decision support include: Predictive Insights: Machine learning forecasts customer demand and market shifts by analyzing historical and real-time data.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Intercom, Inc.

NOVEMBER 2, 2022

As the number of emails landing in customer inboxes grows, so do customer expectations. . To truly stand out in your customers’ crowded inboxes, you need personalized, targeted, dynamic emails that grab attention and prompt action. Using email as part of a larger customer communications platform. Granular subscription.

Customer Support 118

Customer Support Strategy Communication Subscription 118

Intercom, Inc.

MARCH 10, 2022

This end-to-end payment process removes the need to fumble around for customer plans or payment details. When integrated with our platform, your sales and support teams can initiate subscription upgrades, accept secure payments via the Messenger, and see their query history.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Stax

MAY 23, 2025

New revenue streams With integrated payments, youre no longer just a software provideryoure also part of the transaction flow. That opens the door to revenue streams like: Payment processing fees Earn a share of every transaction processed through your platform. This is also a great way to future-proof their business.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

FastSpring

DECEMBER 5, 2024

Setting up a web shop for players to buy subscriptions or in-game items outside of mobile app marketplaces is a great way to create additional revenue streams for your game while saving on steep marketplace fees. Subscription management with dunning support. Chargeback management and other customer support.

Payments 89

Payments Payment Services Merchant Services Payment Methods 89

Intercom, Inc.

NOVEMBER 18, 2020

These new ecommerce solutions have replaced the smorgasbord of tools and apps that retailers would have had to mash together previously: from inventory management tools, to accounting software, to customer databases, and more. For Fergusson, this comes from meeting your customers wherever they are: . “It’s Redefining retail.

Payment Methods 239

Payment Methods Payment Solutions Payment Services Scale 239

Neil Patel

SEPTEMBER 9, 2020

Perhaps you’re interested in creating customer profiles and analyzing advanced analytics. Other advanced ecommerce features include: Email marketing integrations Memberships and recurring payments Gift cards and discount codes Partial payments or payment plans Shipping and fulfillment management Product variations Product categories.

Payment Methods 145

Payment Methods Payments Payment Services Payment Solutions 145

Sales Hacker

FEBRUARY 7, 2025

During this stage, SaaS businesses often expand their teams, invest in marketing, and refine their go-to-market strategies. Building trust with mainstream customers is paramount, as they tend to seek social proof, industry references, and assurances of long-term stability.

Pricing 107

Pricing Scale SaaS Technical Review 107

Neil Patel

NOVEMBER 20, 2020

You can create the framework for a great online store with relatively little investment. The issue is, you’ve still got to invest in and warehouse stock — unless you use dropshipping. Dropshipping limits startup costs while allowing e-commerce stores to offer a wide range of items to customers.

Payment Methods 145

Payment Methods Payment Features Payments Scale 145

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion. The era of customer capitalism.

Scale 237

Scale Social Media Customer Support Scaling 237

Neil Patel

DECEMBER 9, 2020

The good news is that the software is a one-time investment, but you need to make the right decision. This, of course, will be done based on the settings you customize in the software you choose. Customer Support. Look for online resources, live chats, and other customer support tools they offer.

Payment Solutions 134

Payment Solutions Payment Methods Software Review Payment Services 134

How To Buy Saas

MAY 26, 2025

Are you a solopreneur or small business owner juggling invoices, expenses, and all the hats of running a business? Finding simple, affordable invoice software that doesnt require an accounting degree can be a game-changer. Bottom line: Great for basic invoicing needs, but larger or growing businesses may find it lacking.

Software Review 40

Software Review Systems Review Technical Review Payment Solutions 40

Stax

APRIL 17, 2025

The business can ring up orders, process sales, generate invoices, manage inventory, monitor buying trends, and collect marketing data. They lacked important capabilities like inventory management, customer data tracking, and multi-channel payments. It involves a high initial investment but no recurring charges.

Payment Methods 88

Payment Methods Payment Solutions Point of Sale Payment Services 88

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

Intercom, Inc.

APRIL 23, 2018

Figuring out where responsibility lies in that network can be a legal and technical minefield, but a data breach is a data breach and will damage customer trust no matter where or why it occurs. Invest in your security program. Active communication and transparency are key to customer trust. Sign me up. You’re all set.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

Payrix

JANUARY 30, 2024

Payments revenue is a large part of our business plan and will lay the foundation for creating a comprehensive ecosystem that makes the lives of nonprofits easier. By integrating with Payrix, Novich shared how in short order “we coded, tested, and had merchants onboarded and processing payments.” Get started today.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

Stax

FEBRUARY 19, 2025

One core area of focus is customer support, which adds immense value to every business when done correctly. When adding payment features for software users, the importance of including customer support for payment processing is no different. The Pros of Outsourcing Payments Support 1.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

Neil Patel

FEBRUARY 13, 2021

If you aren’t quite ready to invest in SEO, Wix is a good start and requires minimal effort on your part. With Wix, you can choose to cancel your subscription at any time. Wix takes care of all that for you, included in your monthly subscription. You can contact customer support via email, chat, or direct phone call.

Payment Methods 145

Payment Methods Software Review Systems Review Payment Solutions 145

User Pilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for customer support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Their primary goal is to ensure customer satisfaction by delivering timely and effective support. Let’s get started!

Customer Support 52

Customer Support Social Media Onboarding Trends 52

Stax

JUNE 6, 2024

In this guide, we’ll walk you through essential criteria to consider when evaluating AR software, ensuring you make an informed decision that supports your business’s growth and operational efficiency. From user interface to customer support, we’ve got you covered.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88