Tom Tunguz

OCTOBER 12, 2014

WorkDay deploys its professional services teams at the outset of a customer’s engagement with WorkDay when all the systems integration and data processing must be completed. The chart above shows these trends and compares it to the Subscription gross margin which has increased by 50%, reaching 75% in 2011, in the same time period.

Benchmarks 109

Benchmarks Deferred Revenue Venture Capital Outsourced Development 109

Totango

JANUARY 15, 2019

Customer-centricity means putting your customers at the heart of everything you do, and it’s far easier to achieve when everyone has the same understanding of the customer. #2 One of the ironies of customer success is that the answer to unlocking customer loyalty is often hidden in plain sight within existing data.

Retention 75

Retention Subscription Payment Features Strategy 75

SmartKarrot

MARCH 2, 2023

The Venture Capital sector has seen substantial expansion in recent times and some VCs have started to podcast and share valuable resources for entrepreneurs, other investors, and those interested in learning more about the industry. The podcast is perfect for anyone interested in startups, venture capital, and technology.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

Sales Hacker

APRIL 19, 2022

Sales compensation is the caboose — not the engine,” said Pablo Dominguez , venture capital Insight Partners’ Operating Partner of Sales and Customer Success. Coming up with an OTE and quota that reflect industry trends, reward reps, and are realistic presents a tricky balance. Align comp plan to strategy.

Compensation 87

Compensation Sales Recruiting Sales Hiring Retention 87

ProfitWell

JANUARY 23, 2020

February may be creeping in, but we’re still on that new year grind —with 14 tech trends to watch closely in 2020. These are some of the top tech trends poised to reshape industries in 2020, according to CB Insights. And the 68-page report digs into trends like: Apple doubling down on healthcare products and services.

Sales Recruiting 43

Sales Recruiting Sales Hiring Venture Capital Pricing 43

SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. Alex Ferrara | Partner @ Bessemer Venture Partners. Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period.

Cloud 101

Cloud Scale AWS Machine Learning 101

ChurnZero

AUGUST 10, 2020

ChurnZero, a real-time Customer Success platform has been recognized as one of the world’s fastest growing Software-as-a-Service (SaaS) companies, according to the 2020 edition of SaaS Mag’s acclaimed ranking, the SaaS 1000 List. “It ChurnZero is headquartered in Washington, D.C.

Venture Capital 19

Venture Capital Scale SaaS Customer Success 19

SmartKarrot

JUNE 28, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: Contemporary Staffing Solutions As a Customer Success Director, you will be responsible for advance strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SmartKarrot

FEBRUARY 16, 2022

You can access the latest information, insights, trends, and data to enhance your knowledge of the latest SaaS industry developments. Knowing these trends will help you gain a competitive advantage and stay ahead of the pack in your business decisions. Lincoln Murphy is one of the world’s leading customer success experts.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Hitenism

JANUARY 16, 2017

Part of this has to do with reducing costs and tightening budgets, but it also reflects a much larger trend across SaaS. Optimizely CEO Dan Siroker wrote in this Quora post : “This was a journey we committed to back in August 2015 to put us on a path to sustained growth and profitability without additional venture capital.

Scale 147

Scale Venture Capital SaaS Headcount 147

SaaStr

NOVEMBER 16, 2020

I mean, what a change where you went from, I sold you something and then I just kind of went away whether you were successful or not to a model where customer success mattered, right? I had to care that you were successful. Andy MacMillan: I’m a Salesforce customer. It was a subscription based model.

Sales Hiring 205

Sales Hiring Scale Leadership Technical Review 205

ChurnZero

AUGUST 25, 2020

Twitter can be a goldmine for discovering the latest Customer Success trends and strategies. Get excited for the BIG RYG Customer Success Conference by getting to know some of our individual speakers. . Nick Mehta, Gainsight Nick ( @nrmehta )is CEO of Gainsight , the Customer Success company.

Scale 69

Scale Technical Review Venture Capital Software Review 69

SaaStr

JUNE 7, 2019

239: Amit Bendov is the Founder and CEO @ Gong.io, the startup that provides you with powerful visibility into your customer conversations with conversation intelligence. To date, Amit has raised $68m in funding for Gong from the likes of Norwest, Battery Ventures, Cisco Investments, and Wing Venture Capital, just to name a few.

Outsourced Development 130

Outsourced Development Outsourcing Services Sales Hiring Scale 130

SaaStr

AUGUST 5, 2019

Our customer base is global and our company is global in terms of how we operate. We’re over 600 employees, and we’re currently privately backed, and you could see the list of a lot of our venture capital backers who have some common Silicon Valley names. They are like Kleiner Perkins, Google Ventures.

Sales Recruiting 166

Sales Recruiting Construction Scale SaaS 166

Chart Mogul

SEPTEMBER 15, 2023

How to Raise Venture Capital with Poor Customer Retention by Mark Roberge, Stage 2 Capital However, if a startup’s customer retention is off the mark, even significantly, they can still position the company as an attractive investment. But many employees are afraid to ask for a simple explanation.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

DECEMBER 20, 2018

Bowery Capital Startup Sales Podcast. Producer/Host: Bowery Capital. Bowery Capital is an early-stage venture capital firm with a soft spot for tech startups. Stay up-to-date on sales trends and be on top of issues such as account-based marketing, key pipeline metrics, demand generation and sales effectiveness.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

SaaSOptics

AUGUST 16, 2018

The problem these companies generally face is they’re sitting in a gap in the capital market. They may or may not be a fit for institutional venture capital yet. Maybe they’re bootstrapping and have no interest in venture capital. Tim McCormick: 00:06:56 . Excellent, great.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

The problem these companies generally face is they’re sitting in a gap in the capital market. They may or may not be a fit for institutional venture capital yet. Maybe they’re bootstrapping and have no interest in venture capital. Tim McCormick: 00:06:56 . Excellent, great.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

The problem these companies generally face is they’re sitting in a gap in the capital market. They may or may not be a fit for institutional venture capital yet. Maybe they’re bootstrapping and have no interest in venture capital. Tim McCormick: 00:06:56. Excellent, great. Thank you, Brian.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaStr

NOVEMBER 19, 2019

Venture capital always finds you, even when you’re in Phoenix. It creates a profile of our industry, of demographics, of trends, concerns. We took a million dollars in at that point and turned that million dollars into 17 in two years. Heidi Jannenga : Our metrics were off the charts.

Scale 168

Scale SMB VP of Engineering Leadership 168

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. You want to start thinking about customer success and that’s not just support. That cannot be an afterthought.

New CTO 145

New CTO Sales Hiring B2C CTO Hire 145

Sales Hacker

JANUARY 19, 2021

Projected trends for 2021 [27:18]. So, half part of the business does the consulting, sets up and understands what the customer’s challenges are, and the other half does the fulfillment in order to help them achieve the goals that they want. That can be anything from marketing and sales to customer success.

Sales Hiring 63

Sales Hiring Scale Technical Advisors Travel 63

User Pilot

JANUARY 14, 2024

Let’s check out 11 predictions on product management trends in 2024. This will include the use of predictive analytics to forecast user behavior trends. Product teams will have to use both quantitative and qualitative customer feedback to fully understand customer needs and wants. And what challenges will they face?

Artificial Intelligence 103

Artificial Intelligence Trends Technical Review Management 103

SaaStr

APRIL 7, 2022

I am a partner at Accel, the Global Venture Capital Fund, and I’m very happy to be here with one of these mythical creatures that people were talking about earlier. We actually think it’s about where the customers are when it comes to our sales and customer success and then where our product development center should be.

Sales Hiring 260

Sales Hiring Scale Sales Recruiting Outsourcing Services 260

SaaStr

MAY 21, 2019

Join Bessemer Venture Partners’ Byron Deeter and Kristina Shen as they take a look at trends and predictions for the cloud industry in 2019. Byron Deeter – Partner @ Bessemer Venture Partners. Last year was a record in terms of total combined capital by a large multiple. Want to see more content like this?

Cloud 166

Cloud Scale Finance Retention 166