CustomerSuccessBox

MAY 9, 2022

A Customer Success dashboard keeps track of your company’s health in connection to your product and its users. Customers are the lifeblood of any company, therefore having a clear picture of its revenue activities is critical for expansion. 360 Customer Success Dashboard. Voice of Customer.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

User Pilot

DECEMBER 6, 2023

Using the product to solve real-world problems also helps them to better empathize with their customers and understand their needs and pain points. Start implementing a dogfooding program by recruiting users from across the organization, especially those not involved in the product development.

Software Development 98

Software Development Sales Recruiting Development Software Review 98

ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG. Jay Nathan , Chief Customer Officer, Higher Logic.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Sales Hacker

APRIL 19, 2022

In this article, I’ll outline the principles of compensation design , how to build sales compensation plans , and include resources to set OTEs and quotas that keep your reps happy and hungry for more. Why Sales Comp Planning is Key to Rep Retention. Who should be responsible for sales compensation planning?

Compensation 87

Compensation Sales Recruiting Sales Hiring Retention 87

Sales Hacker

OCTOBER 19, 2022

Sales compensation planning can be a tricky beast to tame — but know that you’re not alone. I asked 12 incredible sales leaders across the SaaS industry to share their biggest challenges with comp planning and how to overcome them. Related: New to sales compensation planning? Top 10 sales compensation challenges.

Compensation 95

Compensation Sales Recruiting Sales Finance 95

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Sales Recruiting 125

Sales Recruiting Onboarding Branding Retention 125

ChurnZero

MAY 10, 2019

Top 10 Customer Success Takeaways from TSW 2019. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. What was particularly great to see was the amount of Customer Success content that was structured into the programming.

Technology 74

Technology Customer Success Sales Recruiting Sales Hiring 74

SmartKarrot

JANUARY 4, 2023

Role: Director of Customer Success Location: Remote, United States Organization: Slync.io As a Director of Customer Success, you will plan, lead, organize and control multiple project initiatives in accordance with the approved scope and schedule. Guide and coach customers with proactive customer success processes.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

User Pilot

MAY 20, 2024

Implement a customer success program to exceed customer expectations. How to improve customer retention: use gamification. Exceed customer expectations with a customer success program Satisfying basic customer needs isn’t enough to retain them. Want to see a good example of how to do it?

66

66

SmartKarrot

APRIL 4, 2022

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 163

Sales Recruiting Scale Underperforming Technical Team Pricing 163

SmartKarrot

AUGUST 22, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Talentify.io Hire and mentor a team focused on driving business value to the customers. Deliver results for the customers and company by setting the strategy and prioritizing Objectives and Key Results (OKRs) for the team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Technical Review 19

SmartKarrot

MAY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Chevin Fleet Solutions As a Director of Customer Success, you will optimize the CS mission, vision, and customer journey map with the VP of Customer Success & Support.

Customer Success 19

Customer Success Sales Recruiting Scale Software Review 19

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers.

Customer Success 19

Customer Success Sales Hiring Sales Recruiting Outsourced Development 19

Sales Hacker

JANUARY 22, 2020

If you think sales is a simple job, I have a few hundred professional connections who would like a word with you. There’s a range of key skills that separate the best from the rest, and success belongs to companies who can identify and hire reps who have those precious skills. By mastering your sales interview questions.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

SmartKarrot

MARCH 16, 2023

Role: VP of Customer Success Location: Austin, TX, United States (On-site) Organization: ShipperHQ As a VP of Customer Success, you’ll create and put into action ideas to boost client retention and decrease customer churn. Lead, oversee, and grow the teams responsible for customer success and retention.

Customer Success 19

Customer Success Sales Recruiting Scale Churn 19

Tom Tunguz

JUNE 7, 2015

When a potential customer enters the consideration phase of the buyer journey, the marketing team transitions the lead to his sales account executive, who educates the customer from the consideration stage through purchase. In traditional go-to-market models, marketing teams fill the very top part of the funnel.

Sales Recruiting 100

Sales Recruiting Marketing SaaS Startup 100

ChurnZero

JANUARY 10, 2022

Work Cross-Functionally During SaaS Customer Onboarding. Customer onboarding doesn’t only have to stay within Customer Success. If you’ve gotten customer feedback , for example, and you want to look over it to identify pain points, recruit a cross-functional team to help you review the data.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

SaaStr

FEBRUARY 2, 2024

The backup of 2020 was great, 2021 comes in and somehow we have 600 unicorns and everyone can burn 500 million a year or have huge sales teams. But the meta point is this, if you’re recruiting in 2024, beware of the “Lost Generation” candidate and persona you may come across. It’s part of the job now.

Sales Recruiting 277

Sales Recruiting Trends Sales Hiring Software Review 277

User Pilot

NOVEMBER 5, 2023

Marketing teams that understand what customers value can target them more accurately with marketing campaigns that truly resonate. Sales reps can use the knowledge to shift sales negotiations from price to value. It helps them craft a targeted marketing strategy that resonates with the customers’ perception of value.

Management 105

Management Scale Customer Lifetime Value SaaS 105

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines working together in a cross-functional team to make sure various product development processes go to plan, including product managers , developers, marketers , sales, designers , senior leaders , and more. Senior management. Monitor interest in certain topics over time with Google Trends.

Development 105

Development Software Review Sales Recruiting Technical Review 105

Tom Tunguz

JULY 7, 2015

In every sales process for every SaaS startup, there is one ultimate internal champion advocating the purchasing decision. So, which departments within customers spend most on SaaS? One way of looking at this question is to compare the successes of software companies targeting different departments. Salesforce Sales 92%.

Sales Recruiting 111

Sales Recruiting Sales Hiring SaaS Scale 111

SmartKarrot

OCTOBER 25, 2021

Role: Director of Customer Success Location: Remote, United States Organization: SheerID As a Director of Customer Success, you will assess Customer Segmentation and make recommendations to ensure our customers’ success as well as the scalability of the customer success program at SheerID.

Customer Success 19

Customer Success Sales Recruiting Software Review Forecasting 19

User Pilot

JULY 9, 2023

An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant. This may translate into increased sales and greater customer loyalty. Modal recruiting test participants.

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

OpenView Labs

DECEMBER 21, 2020

Every year we ask the OpenView network to weigh in, and this time around many folks unsurprisingly made predictions around a trend most of us in SaaS had to adapt to (and, to be honest, are still figuring out) in 2020: remote work. The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

OpenView Labs

APRIL 13, 2021

She transitioned into a solution engineer, a role that sits at the crossroads of sales and product, which gave her the opportunity to do more of what she loved: discussing business challenges and crafting corresponding technology solutions. How do you get design to work with sales, or engineering to work with customer success?

Sales Recruiting 60

Sales Recruiting Management Engineering Leadership 60

Kellblog

JULY 30, 2023

For example: Marketing exists is to make sales easier. HR exists to help managers manage. Customer success exists to get renewals and spot expansion opportunities. This one depends on your sales/success model.) Recruiting support. It’s HR supporting managers to do their jobs better.

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

User Pilot

NOVEMBER 21, 2023

Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Assists in managing the launch timelines. Ensures that your sales and marketing efforts are aligned with the product’s features and benefits. Google Trends. Online analytics is a good start.

Underperforming Technical Team 104

Underperforming Technical Team Sales Recruiting Social Media Market Research 104

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. And today we sell to larger customers, primarily CFOs [inaudible 00:16:33] and that requires us to actually build a solution fund.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

JUNE 3, 2020

How do we win back the trust of our customers? My background as a SaaS entrepreneur, and then share the big trends we’re seeing in the world of SaaS, both what we’re seeing over the next few years and then also zeroing in on what has changed in the last few weeks in the middle of this COVID crisis.

Software Review 178

Software Review Scale Technical Review SaaS 178

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Recruit, train, mentor, and scale the team. Happiness Engineers.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Manage enhancement requests and work with the technical team to implement changes.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Partner with the CS leaders to recruit, develop, and train their teams.

Development Team Review 10

Development Team Review Customer Success Technical Review Sales Recruiting 10

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . Customer Success operations planning. Moderator: Abby Hammer, Chief Customer Officer, ChurnZero. Panelists: Geeta Arora, VP of Customer Success, LeagueApps. Antoinette Abboud, Director of Customer Success, Levelset.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40