CustomerSuccessBox

DECEMBER 13, 2021

Jay Nathan is the Chief Customer Officer at Higher Logic. In 2020, he co-founded Gain Grow Retain, a community for customer success leaders. Here, he talks about the best practices in Customer Onboarding. It is aimed at creating an ever-growing knowledge base to help customers scale up faster.

Onboarding 52

Onboarding Scale Underperforming Technical Team Systems Review 52

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. The first thing we do to get them working from the same page is identify our Ideal Customer Profile (ICP). That is, to fill in the pipeline and get leads through the sales funnel.

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. Aaron : No. Aaron : He wanted it.

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? Should one hire sales reps 2×2? How does Andy think about hiring sales reps from adjacent companies and industries? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. How does Andy think about discounting?

Sales Hiring 210

Sales Hiring Scale Leadership Sales Enablement 210

Sales Hacker

OCTOBER 22, 2018

In fact, with so many variables involved in a deal—from unique buyer objectives, to your timing in a deal relative to your competitors— building playbooks for your sales teams is more like writing a “ Choose Your Own Adventure ” novel. RELATED: Sales Tools that Actually Matter: Building your Playbook. No guarantees there.

Sales Hiring 98

Sales Hiring Sales Sales Enablement Underperforming Technical Team 98

Sales Hacker

MAY 8, 2020

Obviously, it’s a bad sign if you’re not getting any, so aim to create a dialogue. Be sure everyone on your team understands everything they need in advance to deliver the necessary information and achieve your goals. Follow up with your team. Continuously develop your skills. Communicate Like a Champ.

Technical Review 76

Technical Review Social Media Underperforming Technical Team Sales 76

Sales Hacker

FEBRUARY 19, 2020

SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class. Even if you did, it would spike lead acquisition costs and strangle the productivity of your sales team.

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

OpenView Labs

JULY 8, 2019

The situation was this: our engineering team was constantly innovating and adding new functionality. We had a number of customers that paid month-to-month. As you might imagine, many of Zendesk’s customers were not thrilled with this offer. Getting buy-in from cross-functional teams is mandatory for success.

Pricing 61

Pricing Sales Hiring Underperforming Technical Team SaaS 61

Sales Hacker

DECEMBER 3, 2020

How do you think sales leaders can help avoid and resolve conflict within their teams? Sales leaders at every stage of their careers need to read these responses. . Over the course of your sales career, you’re bound to work with managers, coworkers, and even clients you don’t see eye-to-eye with.

Sales 79

Sales Compensation Underperforming Technical Team Communication 79

Andreessen Horowitz

OCTOBER 16, 2023

And that comes down to users, which is where the concept of “product-market- sales fit” comes in, observes Jyoti Bansal, founding CEO of AppDynamics (which was acquired by Cisco for $3.7B Maybe it comes out of the development budget, it comes out of engineering, marketing, sales. the night before it was to IPO).

Product Marketing 78

Product Marketing Scale Sales Hiring Sales Recruiting 78

Sales Hacker

MAY 8, 2018

On this episode of the Sales Hacker podcast, we talk with Marc Jacobs , SVP of Sales and Customer Success at CB Insights about the secret to incredible sales management and building a sales coaching culture. Building the right revenue targets in coordination with the CFO and the Executive Team.

Sales Hiring 43

Sales Hiring Scale Management Sales 43

Sales Hacker

MARCH 2, 2020

The Pirate’s Guide to Sales. The Sales Acceleration Formula. Mastering the Complex Sale. Sales Development and Prospecting. The Sales Development Playbook. Outbound Sales, No Fluff. Sales Engagement. Sales Engagement. Sales Enablement. The Sales Enablement Playbook.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

DECEMBER 20, 2018

So don’t just aimlessly listen to sales podcasts and never implement the lessons. Take notes, highlight the best parts, and share important takeaways with your team. Then, most importantly, take what you’ve learned and go apply the insights to your sales process. Linking Into Sales (The Social Selling Podcast).

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

SaaStr

JUNE 3, 2020

How does this hire correlate to your hiring in sales enablement? Why does Mike believe that playbooks are for suckers? * Why does Michael believe that most sales meetings are unproductive? What is the right way to structure your sales meeting? Who should be brought into the meeting other than the sales team?

Sales Hiring 183

Sales Hiring Scale Technical Advisors Systems Review 183

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Using remote cloud servers, users can access and utilize SaaS applications from any web-enabled device. Software As A Service (SaaS) is a cloud-based method of delivering on-demand software to users.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Using remote cloud servers, users can access and utilize SaaS applications from any web-enabled device. Software As A Service (SaaS) is a cloud-based method of delivering on-demand software to users.

Scale 10

Scale Sales Recruiting Business SaaS 10

OpenView Labs

SEPTEMBER 8, 2020

Alright—raise your hand if you think there’s value in developing a sales enablement strategy at your start-up? Okay, and raise your hand if you think it’s vital to have a customer service enablement strategy, too? The fact of the matter is, customer service enablement isn’t a field of its own.

Sales Enablement 54

Sales Enablement Scale Underperforming Technical Team Technical Review 54

SaaStr

OCTOBER 22, 2020

Prior to their incredibly successful IPO in April of 2017, they raised funding from some of the best in the business including Sequoia, a16z, Greylock, Khosla and Floodgate to name a few. How does the structure of your marketing team need to change with the evolution? And this schedule really was a team effort.

Sales Hiring 174

Sales Hiring Scale Interviewing Technical Review 174

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. What is your best piece of career advice for women in sales?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

Sales Hacker

NOVEMBER 18, 2020

But if sales is a dance, it’s jazz, not ballet. There is, in my opinion, one exception to this: the hard-and-fast rule to focus on your customer. According to a survey by Salesforce last year , the top 20% of sales teams last year are almost 3x more likely to say they have been focusing on personalizing customer interactions.

Sales Hiring 119

Sales Hiring Underperforming Technical Team Sales Social Media 119

Sales Hacker

JANUARY 4, 2021

Developing a revenue operations (RevOps) strategy — and the team to implement it — is no easy task. As the VP of Revenue Operations at Sales BQ®, I saw my role develop from primarily sales enablement to sales operations as we worked to understand and get a hold of the wide variety of roles RevOps is in charge of.

Scale 74

Scale Underperforming Technical Team Sales Enablement Revenue 74

SaaSX

FEBRUARY 26, 2020

Plus, you’ll also be obliged to bring your entire team on board by encouraging your colleagues to roll out the welcome mat and adopt some partner-friendly best practices. Customer success expert Lincoln Murphy advises that top-of-list candidates should include companies “ready, willing, and able” to join your ranks. (He

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

Sales Hacker

APRIL 22, 2022

While you may feel pressure to focus your team on immediately starting to close opportunities at the start of each new quarter, you’re doomed to repeat the mistakes of your past if you don’t take some time to review. Related: How to Prepare for a Sales Development QBR. A sales QBR: isn’t a status update meeting.

Sales Hiring 91

Sales Hiring Sales Forecasting Underperforming Technical Team 91

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Sales enablement is easy. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Ideas Ryan finds transformative [29:33].

Marketplace as a Service 95

Marketplace as a Service CTO Hire Sales Recruiting Data 95

Sales Hacker

SEPTEMBER 29, 2020

They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks. Keep the promise of sales enablement and keep your team doing what they do best, which is winning. Welcome to the Sales Hacker podcast.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

Sales Hacker

DECEMBER 8, 2017

The role of text messaging and other unconventional communication channels in sales prospecting and customer success. Top 2018 Sales Trends & Predictions – Strategic Headlines. This is the greatest time ever in history to be a sales rep. Growth of Omni-Channel Sales Strategies & Social Selling.

Scale 96

Scale Technical Review Outsourcing Services Sales Hiring 96

Sales Hacker

DECEMBER 28, 2018

The best sales conferences enrich your team, build knowledge, and offer plenty of networking opportunities (and fun)! Bad sales conferences just feel like a huge waste of time away from you prospects. We are leaving with new friends, new knowledge and new ideas.” – Team Microsoft. TOPO Sales Summit.

Scale 74

Scale Sales Recruiting Sales Underperforming Technical Team 74

Sales Hacker

APRIL 10, 2019

Think of the hundreds of hours you’d save chasing bad deals… the good deals you could stop from slipping into next quarter… and the trust you’d build by making your prospects feel they’re in safe hands. How to use a mutual action plan to improve your sales process. What Is a Mutual Action Plan?

Sales 82

Sales Underperforming Technical Team Forecasting Outsourced Development 82

Sales Hacker

OCTOBER 21, 2019

Manager of Enterprise Account Development at Lucidchart. Co-Founder of Utah Women in Sales. How long have you been in sales? . I have been in sales for around 4 years. Building out a new enterprise development team, and scaling it from 3 to 14 reps over a one-year period. . I’ve been in sales for 20+ years.

Sales Recruiting 90

Sales Recruiting Scale Sales Hiring VP of Engineering 90

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Today, Doug is a Growth Partner at Emergence Capital. It was so fun.

Sales Hiring 171

Sales Hiring Technical Review Development Team Review Scale 171

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Today, Doug is a Growth Partner at Emergence Capital. It was so fun.

Sales Hiring 163

Sales Hiring Technical Review Development Team Review Scale 163

Sales Hacker

AUGUST 25, 2020

Sales enablement is easy. But Sapper Consulting has built REGIE to keep the promise of sales enablement and keep your team doing what they do best, which is winning. REGIE uses your targeting to inform your campaigns and decreases the time your team spends creating campaigns because that’s a pain in the ass.

Management 72

Management Sales Recruiting Sales Hiring Development Team Review 72

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. The importance of customer success I’m sure it’s abundantly clear by now, but SaaS companies need to invest in some form of customer success.

Churn 152

Churn SaaS Payments SaaS Payments 152