Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? Technical bugs.

B2B 92

B2B Customer Success Technical Review B2C 92

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. Suggesting upsells.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Valuize Consulting

MAY 18, 2022

Is Your Customer Success Technology Falling Short? The Customer Success (CS) technology industry has come a long way from its humble beginnings as a reactive and largely support-based solution. To remedy this, Valuize’s Founder & CEO, Ross Fulton, spoke with CS technology expert Jean Nairon.

Technical Review 52

Technical Review Interviewing Technology Customer Success 52

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Suggest some strategies for responding to an email regarding cancellation of a software product due to budget constraints.

AI 98

AI Customer Success Technical Review Generative AI 98

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Read on to learn the keys to effective customer success for SaaS clients.

Customer Success 103

Customer Success SaaS Technical Review B2C 103

ChurnZero

SEPTEMBER 23, 2020

ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. This pandemic isn’t just a test of fortitude.

Technical Review 98

Technical Review Venture Capital Healthcare Software Review 98

Valuize Consulting

MAY 11, 2020

Customer success technology is one of the breakout tech categories that has emerged over the past 5 years. The rise of the customer success ‘domain’ in B2B software companies has driven this new market category. Successful adoption begins with selecting the right customer technology for your organization.

Technical Review 40

Technical Review Technology Customer Success Payment Solutions 40

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

Subscription Flow

NOVEMBER 20, 2023

Many SaaS businesses follow a subscription based model with subscription life cycles of varying periods. Thus, the success of any Software as a Service ( SaaS ) businesses greatly depends on customer retention. SaaS Renewal refers to customers choosing to renew their subscription to a SaaS product.

SaaS Payments 59

SaaS Payments Customer Success Payment Services Payment Solutions 59

SaaStr

SEPTEMBER 24, 2021

Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Kurt Muehmel, Chief Customer Officer @ Dataiku. Jag Jill, Regional Lead, Customer Success – US East, Canada & Latin America @ Dataiku. Courtney Dong, Associate Director, Growth Technology @ BCG.

VP of Engineering 270

VP of Engineering Technical Cofounder CTO Coach CTO Hire 270

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

SaaStr

FEBRUARY 3, 2022

Expensify is a payments superapp that helps individuals and businesses around the world simplify the way they manage money. More than 10 million people use Expensify’s free features, which include corporate cards, expense tracking, next-day reimbursement, invoicing, bill pay, and travel booking in one app.

Payments 234

Payments Payment Services AI Search Payment Solutions 234

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Suggest some strategies for responding to an email regarding cancellation of a software product due to budget constraints.

AI 75

AI Customer Success Technical Review Generative AI 75

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. customers will leave after “just one bad experience.”

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

JUNE 14, 2023

For subscription businesses, the focus is clear: retaining customers. Older research from Fred Reichheld of Bain & Company showed that, in financial services, “a 5% increase in customer retention produces more than a 25% increase in profit.” Its tech stack is new.

Scale 52

Scale Customer Success Technical Review Sales Hiring 52

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

CustomerSuccessBox

AUGUST 12, 2021

You probably have heard about Customer Success so many times but are still very confused if it’s suitable for your business or not. The questions which you might have in your head are being answered in detail here so that, after going through it, you have clarity on whether you’re ready to roll out Customer Success processes or not.

Customer Success 52

Customer Success Technical Review Sales Hiring Payment Features 52

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. … The Customer Success Book.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

CustomerSuccessBox

APRIL 3, 2022

Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. Sending an email with the appropriate intent at the right time is essential to a good customer success email. Customer Success Email Templates.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

Baremetrics

FEBRUARY 2, 2021

In this article, we’ll give you a full Stripe vs. Chargify comparison, including features, pricing, reviews, and more, so you can make the choice that’s right for your business. Stripe vs. Chargify: Features Stripe vs. Chargify: Pricing Stripe vs. Chargify: Reviews Stripe vs. Chargify: The Bottom Line Conclusion. Table of Contents.

Payment Services 69

Payment Services Payment Methods Technical Review Payments 69

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 89

AI Customer Success ChatGPT Management 89

ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. For more information visit [link].

Technical Review 52

Technical Review Healthcare B2B Software Review 52

ChurnZero

MAY 19, 2020

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Brian is the Senior Director of Customer Success at RFP360, where he leads the customer experience team.

Customer Success 98

Customer Success Technical Review Forecasting Consulting 98

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

ChurnZero

JANUARY 28, 2021

stars on all of the most popular software review platforms (G2, Capterra, and GetApp which all use a 5 star scale).” ” “Really ‘stepping up’ for their customers during COVID-19 was a common theme amongst our SaaS Customer Success Award winners.” SAAS CUSTOMER SUCCESS AWARD WINNERS.

Software Review 96

Software Review Technical Review Systems Review Venture Capital 96

FastSpring

NOVEMBER 9, 2023

In case you choose to contact us on a customer’s behalf, we’ll need the customer’s tax exemption form for U.S. customers or their tax ID for customers in other countries to process the tax refunds and/or apply tax exemption to subscriptions. Customized by you, hosted by FastSpring.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

CustomerSuccessBox

JULY 19, 2021

We all live in a subscription economy today. We are no longer in the ownership economy, which basically means that you don’t have customers who are purchasing your product but rather you have subscribers who are renting or subscribing to your product or service. These are Top Customer Success Statistics in 2021.

Customer Success 52

Customer Success Technical Review Churn Software Review 52

User Pilot

SEPTEMBER 22, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Requires CSS knowledge : Custom CSS works by targeting specific elements of Chameleon Experiences to change their styling. However not all users have an idea what CSS is all about, so, you need to be technically savvy.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

SaaStr

NOVEMBER 28, 2022

Before we get into the dynamics of alignment, let’s briefly review the evolution of SaaS. was pretty simplified, mostly made up of annual or monthly subscriptions. While annual/monthly subscriptions still exist, they are more complex than ever. Prakash Raina explains that it’s no secret that alignment is critical to success.

Scale 211

Scale Finance Sales Hiring Scaling 211

CustomerSuccessBox

JULY 5, 2021

Customer Success remains a must-have strategy across all b2B SaaS companies. While it is no surprise that customer retention is key to survival in the Subscription economy and customer retention can only happen when a customer achieves success. What is Customer Success?

Customer Success 52

Customer Success Technical Review Software Review Onboarding 52