SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

Customer Success 10

Customer Success Scale SMB Consulting 10

InsightSquared

MARCH 8, 2021

Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles. Jackie Steger – Manager, Customer Suc cess. Every ally should be asking, How can we change this trend?

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. We’ve been looking at retail for three, four quarters and it’s been trending down. Trisha Price: Yes.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer.

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SmartKarrot

AUGUST 9, 2022

Large Operational Costs. With current changes in market trends and constantly evolving consumer expectations, it can be extremely difficult for modern businesses to manage increases in scalability without exponentially increasing operational costs. Operational Efficiency.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Large Operational Costs. With current changes in market trends and constantly evolving consumer expectations, it can be extremely difficult for modern businesses to manage increases in scalability without exponentially increasing operational costs. Operational Efficiency.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

APRIL 27, 2023

How AI Notetakers Transform Customer Success? The customer success team can benefit in many ways by using AI notetakers. The tool can summarize the meeting with the major actionable decisions and plans, which can be shared with the customer success team. But the question is how?

Scale 10

Scale AI Artificial Intelligence Scaling 10

SmartKarrot

MAY 19, 2023

By analysing large datasets, the AI can recognize trends that might else have been ignored, allowing finance professionals to make more educated and accurate decisions. Customers can ask for exact information, like the present price of a specific stock or the latest news about a company, and conversational AI will give the requested details.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

MAY 19, 2023

By analysing large datasets, the AI can recognize trends that might else have been ignored, allowing finance professionals to make more educated and accurate decisions. Customers can ask for exact information, like the present price of a specific stock or the latest news about a company, and conversational AI will give the requested details.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends.

Payment Methods 198

Payment Methods Merchant Services Scale Payments 198

SmartKarrot

FEBRUARY 6, 2024

This challenge has given rise to the concept of omnichannel strategies, a comprehensive approach that aims to create a consistent and unified experience for customers across all platforms. We will delve into the importance of omnichannel strategies and explore how businesses can implement them to achieve sustained customer success.

Customer Success 10

Customer Success Strategy Social Media Artificial Intelligence 10

User Pilot

MAY 22, 2024

A customer success platform for monitoring customer health scores and expansion opportunities. Prices are customized but begin at $40,000/year. Gainsight Customer Success. An AI-powered customer success tool that helps identify and remove friction points across the customer’s lifecycle.

Software Review 66

Software Review Technical Review Software Systems Review 66

InsightSquared

JANUARY 30, 2020

R evenue operations is no doubt among the hottest trends in B2B marketing. Although the concept of revenue operations is fairly new, it is by no means a new function. It’s the alignment of existing business functions—Marketing, Sales, and Customer Success—into one team that is driven by a single goal: growing revenue.

Revenue 77

Revenue B2B Marketing Operational efficiency. 77

CustomerSuccessBox

MAY 17, 2021

The same product is often bought by different people to solve different problems therefore you need to first understand what was the main purpose for buying the customer success software and teach only those features which will help them reach their initial goal or value. What is the right channel to communicate with customers?

Retention 52

Retention Payment Features Scale SaaS 52

User Pilot

JANUARY 26, 2021

For example: customer testimonials from the sales and customer success teams. Once you map out your unique customer journey, you can decide on what stages and touchpoints you want to analyze. Increasing operational efficiency- Make it easier for customers to switch between channels and save costs.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Payrix

APRIL 2, 2024

So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team. Value added services, as the name suggests, bring additional value to a software platform’s core payment processing solution.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

Totango

NOVEMBER 6, 2020

Scale action to efficiently retain customers. >1,200 Customer Success team members. >13k employees contributing to Customer Success. 41k cloud customers. >83k cloud customers managed consistently. Scale Action to Efficiently Retain Customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Trends 98

Trends Customer Success Sales Hiring Scale 98

Hull

MAY 17, 2020

Proactivity can be enabled by a CDP by sending signals to account executives and customer success teams when a good upsell opportunity comes along, or when a customer is at risk of churning. Subscribe to follow along with more articles like this, and learn the latest trends, tactics, and techniques. Get a Demo.

Business 52

Business Operational efficiency. Mobile Data 52