SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. They hire a VP of Sales who doesn’t want to sell or learn the product. You also don’t want to hire a VP of Sales who won’t carry a bag. There wouldn’t be enough time for them to carry a bag for six months and hire those ten people.

CTO Hire 209

CTO Hire Sales Hiring New CTO Venture Capital 209

SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa.

VP of Engineering 293

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 293

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. You’ll find out tomorrow.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 173

New CTO Sales Hiring B2C CTO Hire 173

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. So I think my learning is just know the rules, know the KPIs, they’re all public, find public comps and copy them. And the best CTO I know in the world is the CEO.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Average salary: $100,340/yr. Average salary: $95,566/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Stax

AUGUST 14, 2024

Krahl brings more than 25 years of experience in integrated payments partnerships and sales across verticals such as healthcare, government, and technology companies, including senior level roles with Elavon, TSYS, and at his own successful consulting firm. and Canada. For more information, visit staxpayments.com.

Payments 88

Payments Stax Payment Solutions Payment Services 88

FastSpring

DECEMBER 11, 2020

You need something that makes you think about your digital business in a new way, renews your motivation, and helps you be more innovative. You need to know as much about your audience as possible so you can find them where they are and know how to communicate with them. You can’t just open a website and expect people to flood in.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

User Pilot

AUGUST 17, 2024

He also organizes ProductCon, a conference that takes place in San Francisco, New York, and London and attracts thousands of product professionals every year. It isn’t the lack of team adoption or poor implementation of new tech. Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. That’s crazy!

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Sales Hacker

OCTOBER 13, 2020

Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. And if you get hired, RepVue will actually pay you $500. Sam’s Corner [33:50 ].

Marketplace as a Service 111

Marketplace as a Service CTO Hire Sales Recruiting Scale 111

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

ProfitWell

FEBRUARY 4, 2020

RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. Sierra Nevada debuted at a time where light pale lagers were dominating the industry.

Sales Hiring 98

Sales Hiring CTO Hire New CTO CTO 98

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. In recent years, the customer support industry has experienced a massive, transformational shift.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

JANUARY 5, 2022

You can’t grow your business if your customers don’t trust you with their sensitive data. And then, in the 50s, they introduced this new thing, and there was resistance. And then, if they find gaps along the way, because gaps could form any day of the year, they have to remediate. Liam: The whole area is a new space.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

ChurnZero

DECEMBER 9, 2022

Traditionally, it’s the chief officer of finance or operations. But promotional paths are a-changing, according to a time-series by Spencer Stuart summarized in Harvard Business Review’s “ Finding the Right CEO.” Find the hardest problems to solve and you will succeed.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Major challenges facing a new CEO [19:40]. How to find advisors when you’re a CEO [22:32]. It really lended itself to being this new category, this post signature type of contract product. And that’s been some of the most fun parts about it.

Scale 117

Scale CTO Hire CTO Coach Scaling 117

OpenView Labs

OCTOBER 11, 2019

While there are many tactical elements to consider, the most successful pricing strategies are built on a strong, almost philosophical foundation: that your pricing needs to be a win-win that works for both your customers and your company. I’ve had roles in almost every function from sales to product to customer success.

Sales Hiring 45

Sales Hiring Part-Time VPE CTO Hire Technical Review 45

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. We measure the success of our community by the direct feedback to our posts.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

APRIL 4, 2019

We needed to stay relevant along the customer’s journey and we needed to find our own cloud provider that was going to allow for us to scale quickly, to have the security that we knew customers were demanding when they were searching for cloud platforms. So as you do that, you get access to the customer data.

Cloud 173

Cloud Scale Trends Machine Learning 173

OPEXEngine

NOVEMBER 11, 2020

To outline a hands-on, effective approach to customer health scoring, Underscore VC sourced insights from the Customer Success Core. After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

Upscope

JANUARY 5, 2020

It’s the underpinning of your go-to-market strategy and impacts everything from marketing to sales, to customer success and the product itself. My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology? Why should I give a damn?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. User Interviews is an example of a product born out of customer discovery interviews. They both might be right, but there could also be other reasons your customers chose you.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

ProfitWell

DECEMBER 6, 2019

What about the ROI of spending time with your family, friends, or kids? That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? How many CSMs should you hire? That glass of whiskey after a tough go at work? What is their ROI?

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. User Interviews is an example of a product born out of customer discovery interviews. They both might be right, but there could also be other reasons your customers chose you.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Michael brought in both Stone Brewing Company’s Arrogant Bastard Ale, and a tall boy of Keystone Light—two very different beers for two very different customers. They felt that customers could mistake Keystone Light with Stone beer.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Cross-sell and upsell the products to drive customer growth.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

Baremetrics

MAY 4, 2020

Cheers Paul Juicer CTO. UXPressia includes a line at the end of their email offering to give customers assistance if they’re having trouble fixing their billing details. The only way to find out what works for you is to test. You don’t necessarily have to write completely new copy for each email. Card should be working?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Natalia Luneva

APRIL 30, 2021

SaaS Community Marketing: 13 stories from software companies Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. #1 Our community is the best way for us to inform our customers about upcoming updates and new features.

Marketing 40

Marketing Social Media SaaS New CTO 40

SaaStr

JULY 23, 2021

Brian Peterson, CTO @ Dialpad. Tolithia Kornweibel, Chief Revenue Officer @Gusto. Dave Walters, CTO, Hired. Christa Diaz, Senior Director, Customer Success, Hired. Amy Pisano, CRO, Hired. Jenn Knight, Co-Founder, CTO, AgentSync. Zach Kitschke, CMO, Canva. Aaron Levie, CEO @Box.

VP of Engineering 284

VP of Engineering New CTO CTO Hire Sales Hiring 284

SaaStr

NOVEMBER 25, 2019

But what’s new this year? Let me make a list: New!! But we’re turning this around this year and letting our top-rated practioner speakers do “Masterclasses” on new content teaching you how to scale faster. We’ll have a lot of options, but dead center of Annual is our new Cantina. 1,000+ VCs.

New CTO 326

New CTO Sales Recruiting CTO Coach Scale 326

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. Definition of C-Suite.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SmartKarrot

APRIL 12, 2022

Earlier, in the case of most organizations, the C-suite had three key titles – the CEO – chief executive officer, the COO – chief operating officer , and the CFO – chief finance officer. All thanks to the new people and newer titles emerging in the C-Suite. Chief Data Officer (CDO).

New CTO 10

New CTO Finance CTO User Experience 10

SmartKarrot

MARCH 14, 2022

Considering this, companies are contemplating hiring a C-suite executive to head their AI team and handle related matters. If you follow the discussions happening within the industry, you would be aware of the arguments against hiring a CAIO. At the same time, there are a respectable number of discussions in favor of hiring a CAIO.

Artificial Intelligence 10

Artificial Intelligence CTO Hire AI New CTO 10

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. And at that same time I met two Stanford computer science students. .” And I thank a lot of that to actually Met Gourniak, who I hired at that time. This was in 1997, and I spent two years.

Sales Recruiting 229

Sales Recruiting VP of Engineering Scale SaaS Payments 229

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Hiten has a weekly SaaS newsletter that helps readers know new strategies, learn techniques, etc.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10