SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. That you can’t have a majority of y our revenue dependent on one customer. We all underresource customer success vs. sales. A good exercise to do after you lose any top customer.

CTO Hire 259

CTO Hire Sales Hiring New CTO CTO 259

SaaStr

JULY 29, 2020

Juggling People, Processes & Priorities: CTO Leadership Lessons from the Front Lines. Customer-First Focus: The Path to Hypergrowth. VP Customer Success & WW Support. The Future of the Customer. Chief Customer Officer. Tarik Faouzi. Rose Nuñez. Channel Management. IBM. [link]. 9:00 – 9:50AM.

Technical Cofounder 189

Technical Cofounder Enterprise New CTO CTO 189

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

JULY 14, 2022

The founders and execs of the most successful SaaS companies candidly shared their playbooks, learnings and expertise on the Strategy Stage. We had Lew Cirne, Founder & CEO of New Relic, Dharmesh Shah, Co-Founder & CTO of HubSpot and for the first time at Annual, we added office hours with the top VCs in SaaS.

Scale 263

Scale Sales Recruiting CTO Hire New CTO 263

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

MARCH 7, 2021

Cash was tight and I didn’t know any great VPs of Biz Dev, so between myself and my VPs of Sales, Product and Customer Success, we all jointly managed our key partners. 5/ Moving from CTO-led -> VPE-led dev team. This is pretty well understood today, but was fairly new to me. More here. It always works.

Part-Time VPE 249

Part-Time VPE Sales Recruiting Sales Hiring Scale 249

SaaStr

JANUARY 22, 2021

It’s imperative to incorporate critical elements in your product-led strategy to ensure its success. Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth. Product-Led Growth: The Disruptive GTM Strategy.

Scale 254

Scale New CTO CTO Acquisition 254

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Cross-sell and upsell the products to drive customer growth. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

Kellblog

APRIL 1, 2021

Spokes, e.g., include: sales/AEs, sales/SEs, product marketing, analyst relations, customer success, customer support, professional services, existing customers, prospective customers, the CTO, engineering (e.g., technical debt), and more. built on an outdated one), shortcut-driven (e.g., wrote bad code).

New CTO 102

New CTO CTO Customer Support Engineering 102

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And the best CTO I know in the world is the CEO.

Outsourcing Services 173

Outsourcing Services Banking CTO Hire New CTO 173

FastSpring

DECEMBER 11, 2020

You need something that makes you think about your digital business in a new way, renews your motivation, and helps you be more innovative. I don’t create companies for the sake of creating companies, but to get things done.” – Elon Musk, CEO & CTO of SpaceX, Investor in PayPal. Ecommerce Inspiration. I love this.

Payment Methods 147

Payment Methods Underperforming Technical Team New CTO Payment Services 147

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer. Chief Product Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

FastSpring

DECEMBER 22, 2020

With this new investment, we are already increasing our pace of innovation and have a very exciting roadmap of things to come over the next 12 months. We are enhancing nearly all aspects of our ecommerce and payments capabilities to make our customers even more successful. We added three new executives to our team.

Payment Methods 87

Payment Methods Payment Services Payment Solutions Payments 87

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. We measure the success of our community by the direct feedback to our posts.

Marketing 98

Marketing Social Media SaaS New CTO 98

OPEXEngine

JANUARY 4, 2022

It’s the kind of notoriety that is leading to a wave of consumption pricing for new software companies and causing established companies to consider whether they too should switch to a usage-based model. “Subscription-based pricing is dead: Smart SaaS companies are shifting to usage-based models” headlined a recent TechCrunch article.

Pricing 52

Pricing New CTO CTO Metrics 52

ProfitWell

DECEMBER 6, 2019

That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. Weekend Wisdom.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Intercom, Inc.

JULY 10, 2018

Moving fast is key, but it can be helpful to test a new feature with a certain segment of users before you roll it out to everyone. In the past, I’ve seen people try everything to gather valuable feedback from customers: On site meetings. PM asks sales or customer success for an intro to a client so they can jump on the phone.

Business 106

Business SaaS New CTO CTO 106

SmartKarrot

APRIL 12, 2022

As businesses and requirements evolved, more titles such as the CMO – chief marketing officer, CTO/CIO – chief technology/information officer, CHRO – chief human resources officer, and CSO – chief sales/business development officer emerged. All thanks to the new people and newer titles emerging in the C-Suite. Chief Inclusion Officer.

New CTO 10

New CTO Finance CTO User Experience 10

SmartKarrot

JANUARY 24, 2022

If you are a customer success leader with the ultimate objective of obtaining a C-level position, this blog is specifically written for you. . As a customer success leader, you have just reached one milestone in your career. If you take the consultant route to the C-Suite, it can open new doors in the career.

Customer Success 10

Customer Success CTO Coach Leadership New CTO 10

Chart Mogul

MARCH 5, 2019

“Segmentation gets people to make decisions” Travis Logan, CTO & Co-Founder, Justuno. For example, what information are you currently capturing when a new visitor arrives at your site? With this information, you could automatically build segments within your new visitor audience. right in your welcome pop-up?

Merchant Services 73

Merchant Services Scale New CTO CTO 73

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. Definition of C-Suite.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. What can they do to enforce a sense of urgency when signing new clients? How does Yousuf advise founders to think about customized procurement requests to fit certain buyers? Where do founders make mistakes in negotiation?

CTO Hire 132

CTO Hire compliance Scale Startup 132

OpenView Labs

OCTOBER 5, 2021

In a B2B company, growth is applied much more broadly, taking a cross-functional, multidisciplinary approach that includes sales, marketing, customer success, product, and others. When I joined GitLab, I was starting a new product-led growth team within the product organization,” Hila says. “We

B2C 65

B2C B2B New CTO Acquisition 65

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Michael brought in both Stone Brewing Company’s Arrogant Bastard Ale, and a tall boy of Keystone Light—two very different beers for two very different customers. They felt that customers could mistake Keystone Light with Stone beer.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Liam: The whole area is a new space. New year, new job.

Scale 211

Scale compliance Software Review Technical Review 211

OpenView Labs

OCTOBER 11, 2019

I’ve had roles in almost every function from sales to product to customer success. This approach meant that the HR buyer only had to go to the group holding the purse strings—the board, finance, CTO, VP of Engineering, etc. Ensuring Success – Teamwork and Focus. No unexpected costs. No sliding scale. – once.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today? Who are the new developers?

Cloud 167

Cloud Scale Trends Machine Learning 167

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 155

Scale Enterprise Scaling Sales Hiring 155

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 204

Part-Time VPE Technical Cofounder CTO Hire New CTO 204

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 144

New CTO Sales Hiring B2C CTO Hire 144

SaaStr

SEPTEMBER 10, 2021

Recently, I spent several hours with a new but great friend who has been on a vaguely similar journey to me. In my first start-up as a founder, I had a great CTO and VPE and a pretty darn good VP Ops from the very beginning. This friend is one of the hardest working people in the industry. 20×7, near as I can tell.

Part-Time VPE 278

Part-Time VPE CTO Hire AWS New CTO 278

SaaStr

JULY 13, 2023

It’s too much to learn on the fly for most new VPs of Sales. So, as leaders, you have to start from scratch and hire new people who weren’t trained in horrible ways or hire people who have been around long enough to know that sales are hard and deals can take six months to close. The CTO isn’t that good.

CTO Hire 168

CTO Hire Sales Recruiting Sales Hiring Scale 168

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder: Yeah.

Payment Methods 183

Payment Methods Merchant Services Scale Payments 183

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Hiten has a weekly SaaS newsletter that helps readers know new strategies, learn techniques, etc.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SmartKarrot

MARCH 14, 2022

While some say it is not necessary, some say it brings new perspectives towards AI. They argue that the increasing importance of AI will bring new roles and responsibilities that existing C-suite officers will not be able to do justice with. New research and trends keep on coming every other day. So, it is useless to hire CAIO.

Artificial Intelligence 10

Artificial Intelligence CTO Hire AI New CTO 10